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Windows update failing


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#1 wayah

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Posted 18 June 2010 - 09:16 PM

I have been repeatedly prompted by the Windows update manager that a update is available. When I click on install it looks as though it is going to work but then receive the follow message: The following updates were not installed - Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86.

I went to the Microsoft online support but only found topics from 2005.

Is it an issue this is not installing? Is there a way to get this install?

Thanks

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#2 hamluis

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Posted 18 June 2010 - 09:43 PM

That should only be one update, available for download Here.

The 3.5, SP1 update includes updates for versions 2.0 thru 3.0. After the update is installed, Add/Remove Programs will reflect Version 2.0, 3.0, and 3.5 as removeable items.

Download it to desktop and install it manually. Afterwards there will be critical updates to it which can be obtained via WUS.

Louis

#3 wayah

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Posted 27 June 2010 - 09:28 PM

I went to the link and downloaded the .exe and ran this. It appeared to be working then got a window that said "Setup Error".

Any ideas?

#4 Papakid

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Posted 27 June 2010 - 11:05 PM

Is this the same computer you are trying to get cleaned up here?
http://www.bleepingcomputer.com/forums/ind...p;#entry1789114

If so, you should wait til you are cleared in your other thread before you attempt to troubleshoot this issue, even tho they don't appear to be related. Because it is still possible that removing the infection will resolve this issue as well, and often times what you might do in this thread to troubleshoot this issue will complicate and/or interfere with what your malware removal helper is trying to do. There are other good reasons for the instructions farbar gave you to not make other changes to your computer while in the cleaning process. If this is the case, Hamlius may want to close this thread as that is BC's policy--you can PM a moderator to re-open it if you still need help with this issue after cleanup. This way we make the best use of the helpers' time, as there are literally hundreds waiting to get help, so the time of the malware removal specialist is especially precious.

My apologies if this is not the same computer, we just need to know before proceeding.

The thing about people

is they change

when they walk away.--Mipso


#5 wayah

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Posted 28 June 2010 - 09:51 PM

This is the same machine. When I started the new thread we thought the other issue had been fixed. It was closed but we had to reopen.

Sorry for the confusion.

Thanks
wayah

#6 hamluis

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Posted 29 June 2010 - 08:31 AM

Thanks, PK :thumbsup:.

Due to the fact that you have a current malware thread open that is being worked...I am closing this thread.

Please go back to your malware thread and complete the attempts at resolution.

Louis




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