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Computer will not boot. Black Screen hang

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Posted 18 June 2010 - 09:05 PM

My daughter has a new computer. It is an HP and on start-up, it never gets to the splash screen. It hangs up on a black screen.
So far I have removed the battery, and tried a direct power boot. Tried to boot from safe mode. Neither idea worked.

I have not seen the computer, this has all been done trying to talk her through the process.

Any ideas?

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#2 hamluis



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Posted 18 June 2010 - 09:36 PM

Send it back :thumbsup:...if it's truly defective.

Honestly, I find that users who are inexperienced in troubleshooting issues...may make mountains out of molehills.

New computers normally work unless there is a defect that slipped by quality control...I would get a "hands-on" look, rather than trying to talk someone into telling me what might be wrong (if possible).

I'd start with checking the connections...

If a laptop, I would probably stop there and return it. If a desktop, it's possible that some key component (video card, RAM module) became dislodged and merely needs to be reseated properly.


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