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HELP!! MY CD/DVD ROM won't work for some reason..


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16 replies to this topic

#1 krnbboyj

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Posted 18 June 2010 - 05:13 PM

Okay someone told me to

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

but it still won't work... please help..
I deleted what he told me to but it doesn't work..HELP!

Edited by krnbboyj, 18 June 2010 - 09:34 PM.


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#2 cryptodan

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Posted 18 June 2010 - 06:55 PM

Before we go any further is your computer a lap top or a desktop?

#3 krnbboyj

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Posted 18 June 2010 - 09:28 PM

Laptop.

#4 cryptodan

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Posted 18 June 2010 - 09:45 PM

What kind of lap top? Can we get some specs?

Can you perform the following: Publish a Snapshot using Speccy

#5 krnbboyj

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Posted 18 June 2010 - 11:19 PM

http://speccy.piriform.com/results/HYKTQLCRrTiVs8YLvlid2mY

#6 cryptodan

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Posted 18 June 2010 - 11:24 PM

Are your motherboard chipset drivers updated? You can go to either HP's website or to http://www.nvidia.com if that doesn't work then we will move onto something else.

#7 krnbboyj

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Posted 19 June 2010 - 12:02 AM

How do I update motherboard chipet drviers?

#8 cryptodan

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Posted 19 June 2010 - 12:06 AM

Download them from here: http://www.nvidia.com/object/nforce_vista_15.23.html and just double click on the executable file.

#9 krnbboyj

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Posted 19 June 2010 - 12:17 AM

It finished updating but still nothing happens when I insert blank disc or dvd in my laptop..

#10 cryptodan

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Posted 19 June 2010 - 12:32 AM

Lets go to Device Manager via Right clicking my computer and going to properties then to the hardware tab, then clicking on the button for device manager. You will see another window coming up and under IDE ATAPI Controllers delete the controllers then reboot.

#11 krnbboyj

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Posted 19 June 2010 - 07:56 PM

Which one do you want me to delete under IDE ATA/ATAPI controllers.
there's

IDE Channel
IDE Channel
Ricoh Memonry Stick Controller
Ricoh SD/MMC Host Controller
Ricoh xD-Picture Card Controller
Standard Dual Channel PCI IDE Controller

#12 cryptodan

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Posted 19 June 2010 - 08:01 PM

Delete the first 2.

#13 krnbboyj

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Posted 19 June 2010 - 08:32 PM

okay, I deleted the first two. Now there's

ATA channel 0
ATA Channel 1
Ricoh Memonry Stick Controller
Ricoh SD/MMC Host Controller
Ricoh xD-Picture Card Controller
Standard Dual Channel PCI IDE Controller

What do I do next?

#14 cryptodan

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Posted 20 June 2010 - 02:54 AM

Does your CD-Rom work now?

#15 krnbboyj

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Posted 20 June 2010 - 07:11 AM

No, it's still not working...




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