Posted 18 June 2010 - 01:19 PM
I am using Windows XP Media version. I have several versions of JAVA JRE 6U (6U-4, 6U-6, 6U-13, and 6U-18) installed on my PC (HP Pavillion 1320Y). I am not not sure what various applications are using JAVA. But one is Scottrade. Scottrade has a streaming quotes trading page. I log into Scottrade and click on streaming quotes. A session page comes up. Then an applet is downloaded which brings up various trading info. This has always worked fine. But, it just stopped working. I logged on to Scottrade and then went to streaming quotes. When I was done, I logged out. I came back later and logged in to Scottrade again. I clicked on streaming quotes. The session page came up, but then nothing happened. I went to java.com and found an update (JRE 6U-20). I downloaded it and ran it to install the updated version. During the installation process, I get a message "Installation failed. Wizard was interrupted". There is no error code. I have tried many things to fix the problem, but nothing works. This is what I have tried:
1). I tried restoring the system to a time prior to experiencing the problem. I logged into Scottrade and tried to access streaming quotes. I get the session page, nothing happens.
2). I tried downloading the manual installation version of JRE 6U-20's installation file. Then I closed all the browsers, as instructed. When I run the installation program, it stops at the same place, with the same message.
3) I tried uninstalling previous versions of JAVA. I was able to uninstall the earlier ones, but I couldn't uninstall the latest version I had installed (6U-18).
4) I tried installing the manual version in "Safe Mode". That didn't work. But that may be a different probem. There I get a message that says "The administrator does not allow this kind of installation".
I'm not sure what that is all about. I'm the Administrator and I have not instituted any restrictions. No one else uses my computer.
5) I ran a compete virus scan and verified I have no viruses.