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Malware infection - win xp home


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#1 jake_bleeping

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Posted 18 June 2010 - 06:53 AM

Running windows xp home. I was infected with something called AV Security Suite, that takes over my system. Constantly alerting me to new threats and not allowing me to update my malwarebytes or superspyware. It requests that I pay for a subscription. Windows pop up constantly over any .exe that wants to run and says it's infected. It won't allow me to open windows task manager, or change firewall settings, or activate the restore point, or connect to the internet to update my maleware software,unless I do it with Microsoft explorer, in which case it goes to another site. I ran malewarebytes and it found 6 threats, and supposedly deleted them. Superspyware found 64 cookies and supposedly deleted them. I disabled my wireless network until now because of the following.

I went into safe mode, and activated the restore point. I went back into normal windows, disabled my anti virus, and the pop ups and other tell tale signs do not appear. I ran updated Malwarebytes and superspyware and re-scanned. Malwarebytes found the same 6 files, and I deleted them. Superspyware found over 300 cookies and I deleted them. I re-started, and ran the two programs again and they found nothing. I also deleted all cached data etc from Firefox.

However, I cannot go to the windows update page, and it redirects me to other websites, and my ESET NOD32 blocked various attacks. I think I've covered it all. I have scan logs.

I think this computer still has something. HELP!!!!!!

Edited by Orange Blossom, 18 June 2010 - 11:32 AM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


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#2 jake_bleeping

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Posted 18 June 2010 - 11:59 AM

What am I supposed to do?

I only tried what worked last time, but not in the same order?

HELP!!!!!

#3 boopme

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Posted 19 June 2010 - 10:52 PM

Hello ,please post the MBAM log... Did you run MBAM and SAS from Safe mode?

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Please run an online scan..
ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 jake_bleeping

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Posted 20 June 2010 - 06:53 AM

Whew!!!

Thanks for responding. I can no longer get into safe mode. I ran Norman as well, but it created conflicts with my anti virus. ESET. So I shut it off, but still can't get into Safe Mode.

I didn't run it in safe mode. I also ran atf cleaner and Dr Web cure it, newest version. I also ran root repeal, but I don't know what to do .

Following is the second to last log from Malewarebytes.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

6/17/2010 7:55:37 AM
mbam-log-2010-06-17 (07-55-37).txt

Scan type: Quick scan
Objects scanned: 133588
Time elapsed: 10 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\jake\Local Settings\Temp\APEX.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\jake\Local Settings\Temporary Internet Files\Content.IE5\G3UUYDGK\z002102807r0409J0d000601Rd77978d5Xbc727f76Yf7fb3ba4Z03f01630317P000000071[1] (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\jake\Local Settings\Temp\n.exn (Trojan.Dropper) -> Quarantined and deleted successfully.


Please let me know if there is any other logs you need. Or I will run a scan again.

I don't understand why I can't get into safe mode anymore. I get no prompts in set up, only from where to boot the system

THank you thank you thank you.

#5 jake_bleeping

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Posted 26 June 2010 - 06:59 AM

I am sorry for the delay. It's been a busy week.

I ran malwarebytes in safe mode(i was able to get into) and super spyware. Neither found infected files, only cookies.

I also ran the ESET Online scanner as instructed, but the location of the log is nonexistent. I did mention that I have ESET NOD32 loaded on this machine.

I want to post the log but I can't find it. It said it found 0 infected files, but I still cannot go to the windows update page. I get an error in loading the page, just like I did before. My settings are to download updates automatically.

again. I can't understand why everything else seems fine, but I can't update windows. I also get a message from ESET that it is blocking suspected attacks.

Please respond.

Thank you very much for your help......

#6 jake_bleeping

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Posted 26 June 2010 - 07:01 AM

Now I cannot reply to you...

There is something screwy. Even in firefox I cannot go to the windows page. Nothing. I get redirected.

#7 jake_bleeping

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Posted 26 June 2010 - 07:03 AM

Every time I close the window and reload with session manager my replies are not posted. But when I post a reply, it shows up...


Please help.

#8 jake_bleeping

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Posted 26 June 2010 - 07:09 AM

I am on another computer.

Explorer and Firefox both get redirected when going to the windows website.

Should I run dr web fix it again in safe mode?

#9 boopme

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Posted 26 June 2010 - 08:34 AM

OK, first...Show hidden files and then update and rescan with MBAM.

Close all programs so that you are at your desktop.
Double-click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button and shutdown My Computer.
Now your computer is configured to show all hidden files.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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