Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

AV Security Suite malware infection


  • This topic is locked This topic is locked
2 replies to this topic

#1 hawgmauler

hawgmauler

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:13 PM

Posted 17 June 2010 - 09:55 PM

It looks like I've been infected with the AV Security malware. Every few minutes I get a Windows security Alert popup from the system tray that says Windows reports that computer is infected. Antivirus software helps to protect your computer against viruses and other security threats. Click here to scan your computer now, it might be at risk.

An AntiVirus Security window usually pops up and has two options, Activate V I've been clicking the "stay unprotected" to close the window.

I've also been getting a popup with the Antivirus Security Alert, Infiltration Alert, says i'm being attacted by an internet virus...it ususally shows a threat of Bankerfox.A or Win32/Nuqul.E. Do you want to block this?

This is usually followed by my browser opening to websites that I don't want to go to. I've tried to run superantispyware and malwarebyte's anti-malware. These have detected objects and show they are being removed, but they persist after the reboot.

Any help would be appreciated.

The first time I ran GMER, it crashed my computer giving me the blue screen of death. I'm running it again and if I get a log, I'll attach it.

Here is the DDS log:


DDS (Ver_10-03-17.01) - NTFSx86
Run by Owner at 19:13:26.09 on Thu 06/17/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.171 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Lenovo\System Update\SUService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\LENOVO\Message Center Plus\MCPLaunch.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.exe
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.BIN
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\Owner\Desktop\gmer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyServer = http=127.0.0.1:1045
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [fquhupaldlw] c:\documents and settings\owner\local settings\application data\liskmnl\kffglk.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [BMMGAG] RunDll32 c:\progra~1\thinkpad\utilit~1\pwrmonit.dll,StartPwrMonitor
mRun: [BMMLREF] c:\program files\thinkpad\utilities\BMMLREF.EXE
mRun: [BMMMONWND] rundll32.exe c:\progra~1\thinkpad\utilit~1\BatInfEx.dll,BMMAutonomicMonitor
mRun: [BLOG] rundll32.exe c:\progra~1\thinkpad\utilit~1\BatLogEx.DLL,StartBattLog
mRun: [PSQLLauncher] "c:\program files\thinkvantage fingerprint software\launcher.exe" /startup
mRun: [TPHOTKEY] c:\program files\lenovo\hotkey\TPOSDSVC.exe
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [Message Center Plus] c:\program files\lenovo\message center plus\MCPLaunch.exe /start
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [fquhupaldlw] c:\documents and settings\owner\local settings\application data\liskmnl\kffglk.exe
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 2.0\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wg111v3\WG111v3.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {2DAD3559-2923-4935-AD49-B673D2539944} - hxxp://www-307.ibm.com/pc/support/acpir.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
DPF: {80B626D6-BC34-4BCF-B5A1-7149E4FD9CFA} - hxxp://zone.msn.com/bingame/zpagames/GAME_UNO1.cab60096.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {8BBDC81D-81B3-49EE-87E8-47B7A707FAE8} - hxxps://www1.gotomeeting.com/default/applets/g2mdlax.cab
DPF: {8C279F4E-917E-4CD2-8DF0-D9C73C0CE763} - hxxp://zone.msn.com/bingame/zpagames/zpa_wof.cab55579.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} - hxxp://www.photodex.com/pxplay.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: psfus - c:\windows\system32\psqlpwd.dll
Notify: tpfnf2 - c:\program files\lenovo\hotkey\notifyf2.dll
Notify: tphotkey - c:\program files\lenovo\hotkey\tphklock.dll
SSODL: muvugigal - {79660aa6-6d3e-416a-bbff-8e9dc6787cfa} - No File
STS: {79660aa6-6d3e-416a-bbff-8e9dc6787cfa} - No File
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli psqlpwd c:\windows\system32\puretogu.dll yamiyulu.dll muyotohe.dll semijuwi.dll sikapobi.dll
Hosts: 82.98.235.133 browser-security.microsoft.com
Hosts: 82.98.235.133 url.adtrgt.com
Hosts: 82.98.235.133 best-click-scanner.info
Hosts: 82.98.235.133 antivirus-xp-pro-2009.com
Hosts: 82.98.235.133 microsoft.infosecuritycenter.com

Note: multiple HOSTS entries found. Please refer to Attach.txt

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\y8d53xta.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com
FF - prefs.js: network.proxy.http - 127.0.0.1
FF - prefs.js: network.proxy.http_port - 1045
FF - prefs.js: network.proxy.type - 1
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\y8d53xta.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll
FF - plugin: c:\documents and settings\owner\application data\mozilla\plugins\npPxPlay.dll
FF - plugin: c:\documents and settings\owner\local settings\application data\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPCIG.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-12-1 207280]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2008-9-3 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-9-3 67656]
R1 TPPWR;TPPWR;c:\windows\system32\drivers\TPPWR.SYS [2008-4-3 16384]
R2 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files\adobe\elements organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-6 169312]
R2 EAPPkt;Realtek EAPPkt Protocol;c:\windows\system32\drivers\EAPPkt.sys [2007-10-9 38144]
R2 smihlp;SMI Helper Driver (smihlp);c:\program files\common files\thinkvantage fingerprint software\drivers\smihlp.sys [2007-8-14 10896]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-3-30 38224]
S0 10318ee594f334d72656df61d548252a;10318ee594f334d72656df61d548252a;c:\windows\system32\10318ee594f334d72656df61d548252a.sys --> c:\windows\system32\10318ee594f334d72656df61d548252a.sys [?]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S1 csimnojo;csimnojo;\??\c:\windows\system32\drivers\csimnojo.sys --> c:\windows\system32\drivers\csimnojo.sys [?]
S3 CBEN5;Xircom CardBus Ethernet 10/100 Adapter family Driver;c:\windows\system32\drivers\cben5.sys [2008-2-8 46108]
S3 RTL8187B;NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter Vista Driver;c:\windows\system32\drivers\wg111v3.sys [2007-12-28 287232]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-9-3 12872]

=============== Created Last 30 ================

2010-06-17 23:16:21 0 ----a-w- c:\documents and settings\owner\defogger_reenable
2010-06-17 18:02:54 0 d-----w- c:\program files\Runtime Software
2010-06-09 20:00:48 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll
2010-05-25 20:27:59 0 d-----w- c:\docume~1\owner\applic~1\W Photo Studio Viewer

==================== Find3M ====================

2010-05-06 10:41:53 916480 ----a-w- c:\windows\system32\wininet.dll
2010-05-04 16:07:31 50476 ----a-w- c:\windows\fonts\willow.ttf
2010-05-04 16:07:21 15508 ----a-w- c:\windows\fonts\semiramis.ttf
2010-05-04 16:06:31 18316 ----a-w- c:\windows\fonts\chelseas.ttf
2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys
2010-04-29 20:39:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 20:39:26 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-25 21:53:58 323624 ----a-w- c:\windows\system32\wiaaut.dll
2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll
2010-04-12 22:29:19 411368 ----a-w- c:\windows\system32\deployJava1.dll
2007-12-28 20:02:12 287232 ----a-w- c:\windows\inf\wg111v3\wg111v3.sys
2007-12-28 19:59:30 342528 ----a-w- c:\windows\inf\wg111v3\vista64\wg111v3.sys
2007-11-27 22:53:58 63488 ----a-w- c:\windows\inf\wg111v3\SetDrv64.exe
2007-11-27 22:52:44 32768 ----a-w- c:\windows\inf\wg111v3\SetDrv.exe
2006-12-15 16:30:36 98304 ----a-w- c:\windows\inf\wg111v3\UScanM.exe
2006-12-15 16:30:36 315392 ----a-w- c:\windows\inf\wg111v3\InstallDriver.exe
2006-12-15 16:30:36 212992 ----a-w- c:\windows\inf\wg111v3\CopyWHQLDriver.exe
2006-12-15 16:30:36 20480 ----a-w- c:\windows\inf\wg111v3\RTWUPath.exe
2006-12-15 16:30:36 19968 ----a-w- c:\windows\inf\wg111v3\RTWREFU.EXE
2009-12-01 17:17:38 16384 --sha-w- c:\windows\system32\config\systemprofile\iecompatcache\index.dat
2009-12-01 21:44:43 16384 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2009-12-08 23:00:03 16384 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat
2009-12-08 23:00:03 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009113020091207\index.dat
2009-12-01 17:17:38 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009120120091202\index.dat
2009-12-08 23:00:03 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009120820091209\index.dat
2009-12-01 18:00:11 16384 --sha-w- c:\windows\system32\config\systemprofile\privacie\index.dat

============= FINISH: 19:15:15.31 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:07:13 PM

Posted 23 June 2010 - 11:25 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:07:13 PM

Posted 28 June 2010 - 03:07 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users