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Unauthorized mail sent from my online email account


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10 replies to this topic

#1 DRAGONFLYspit

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Posted 17 June 2010 - 02:53 PM

My virus software expired two days before this. Not sure it would make any difference though because I've now scanned with Norton 2010, and with Panda, and neither has found anything amiss.

I discovered it when I got an "undeliverable" email notification from the Mail Delivery Subsystem. I use Windows Mail, but have an AOL account that I never use online. The "sent" folder in Windows mail had nothing, but I did find the bogus email in the "sent" folder of the AOL web mail. Also, the recipients to whom it was sent were all from the AOL contacts online, not from my Windows contacts. Luckily, those contacts were ancient and I think only one was still valid.

Interestingly, one of those contacts was one of my own email addresses which is valid and working, but that email was also returned as undeliverable so the actual email never reached me. I only got the delivery failure notification.

The bogus email contained only a link. That link is as follows: www.ptr1.myhealth-c.com. I have not clicked it for fear of what else might lurk there.

I suspect the link is to an online pharmacy, and it's my fault. I have never had a virus, trojan, etc. in nearly 20 years online, but I always get spam with links to online pharmacies, and out of curiosity, I decided to click one yesterday maybe 5 to 8 hours before I discovered the bogus email (pretty stupid to do when my virus software had just lapsed). It took me to an intermediate site that when I clicked a link took me to another site. They looked legitimate enough (if they weren't, their prices would be lower!). But my suspicion is that I was somehow infected so the site could use my email address and contacts to drum up more business. The link in the bogus email is not the URL of any of the pages I visited though.

Full scans with Panda and Norton have failed to find anything wrong. What's your take on this? Seems a pretty benign bug to me, but I don't know what else it might be capable of, or if it's just done it's job and self-destructed.

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#2 sugaspcefirenice

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Posted 17 June 2010 - 06:13 PM

thats funny.. around 3:12 pm today i apparently sent out a similar email to about 10 people who i hope the email didnt reach. (some people it was sent to were former professors etc.) the link in my email was www.ktu3.myhealth-c.com I really want to know how that can even happen. Does someone hack into emails and send this random site to old contacts? scary

#3 boopme

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Posted 17 June 2010 - 08:09 PM

Hello need the operating systems here to check the hosts file.

Download and update MBAM (below) Do not run yet.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.

However, if there are other Zlob-infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site HERE for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 17 June 2010 - 08:17 PM.

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#4 DRAGONFLYspit

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Posted 17 June 2010 - 11:02 PM

Hmmm... "boopme," would you explain please? I don't really understand anything in your post, or what the purpose of any of it is.

What is Zlob?

What does this have to do with the router? I'm using a public wi-fi connection while traveling right now, so I can't reset it or anything like that. I also have a mobile satellite system that I have been hardwired to at time, and at others I connect wirelessley through my router. The satellite system is secured. The public system is not.

I'm using Vista 64-bit. The bogus email was sent from the same email address that receives all my spam.

"Sugaspcefirenice" are you an AOL webmail user, or did you also follow a link to a pharmacy site? I'm wondering if between us we can figure out where we picked up the bug. Mine also sent to only about 10 email addresses. I just altered the .com part of all the email addresses to prevent it from doing it again. I'll bet my link and yours both go the same place, but I'm too chicken to check.

Edited by DRAGONFLYspit, 17 June 2010 - 11:05 PM.


#5 boopme

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Posted 18 June 2010 - 11:20 AM

OK, I did not know you were tarvelling.. So now We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Gmer won't run on 64 bit,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 DRAGONFLYspit

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Posted 18 June 2010 - 08:04 PM

I might have a problem. I have several virtual drives on this machine, which I assume are the same thing as "CD Emulators," so I downloaded the DeFogger and followed the instructions, but it never told me to reboot. If I'm understanding correctly, and virtual drive = CD emulator, then I should have been prompted to reboot. Now I'm not sure whether those virtual drives are disabled or if it even matters.

Advise please?

Thanks.

#7 boopme

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Posted 18 June 2010 - 09:16 PM

Hi, Ok just move on thru then. When you post yor DDS log include your comment/

I might have a problem. I have several virtual drives on this machine, which I assume are the same thing as "CD Emulators," so I downloaded the DeFogger and followed the instructions, but it never told me to reboot. If I'm understanding correctly, and virtual drive = CD emulator, then I should have been prompted to reboot. Now I'm not sure whether those virtual drives are disabled or if it even matters.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 DRAGONFLYspit

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Posted 18 June 2010 - 10:53 PM

Okay, I got everything done up to scanning with GMER. I downloaded it and extracted it, but most of the check boxes are greyed out and unavailable. Only "services" "registry" and "files" are checked (and C drive). All the others are unchecked and won't let me check them. I canceled it and opened it again, but got the same thing.

Suggestions?

(BTW, thank you for walking me through this.)

#9 boopme

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Posted 18 June 2010 - 11:20 PM

Ok, let's just post the DDS log. Mention Gmer failed and add your other comment.. It is still useful info nad we need to get you in

You're welcome.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 DRAGONFLYspit

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Posted 19 June 2010 - 11:32 AM

Just got it uploaded as-is. Thanks again for your help.

#11 boopme

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Posted 19 June 2010 - 07:03 PM

Thank You..... Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topi
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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