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Virus :(

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#1 olivebuttercup


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Posted 17 June 2010 - 10:46 AM

This is my first post, hi everyone and thanks for reading!
A few days ago my antivirus program (cogeco security services, it is my ISP's antivirus, which apparently sucks, said I had a virus, and when it was trying to quarantine or eliminate it, my computer froze and I had to manually restart. When I turned it back on, I ran malware bytes, superantispyware and my cogeco anti virus. They all picked up viruses and spyware etc (I don't know much about this stuff). Ever since then however, my desktop wallpaper won't show, I am getting popups all the time (I neevr got popups before), and my computer is so slow. i can tell something is wrong, and no matter how many scans I do and updates on my antivirus and malware I do, it won't fix the problem> It shows some stuff on the super anit spyware and I fix it eahc time, but no viruses are showing, even though I know I have one. Any suggestions and easy walkthroughs as I am not very good with this stuff?
Thanks alot!
(oh its a pc, windows xp)

Edited by olivebuttercup, 17 June 2010 - 10:47 AM.

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#2 boopme


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Posted 17 June 2010 - 01:31 PM

Hello and welcome.

Click Ctrl + Alt + Del to get the task manager up.
On the 'Processes' tab find "explorer.exe" and end that process.
Your desktop will go away.
Click on the 'Applications' tab and click New Task.
Enter "explorer.exe" as the task to start.
Your desktop will then come back.
Now try to launch IE again.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Post the SAS log too.
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