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Computer Hang or Freeze


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#1 OgreKiLL

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Posted 17 June 2010 - 10:10 AM

I using window xp sp2 acer aspire 4715z
sometime when i wan press chat box of the msn messenger , it hang... it only appear sometime....but sometime it will come frequently like today i facing this problem three time before posting... i try to press CLRT-ALT-DELETE.... it dont know appear anything...mouse can move but cannot press anything... other program totally hang... the time when computer hang i most open msn messenger and google chrome

beside that, when i open my computer.After i input my password , i can see my Avast icon at btm right corner will have a ! on the icon. It need wait so long just can use. This happen at msn also. I set the msn messenger open whens startup, but it also need to wait a long time just will start

hope somebody can help me solve it

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#2 davidanders

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Posted 17 June 2010 - 02:29 PM

If you press F8 before Windows Startup Screen appears, (you may need to tap F8 to hit the proper time) and you choose to start in Safe Mode, do you see similar symptoms?
Are you connecting to the internet with wireless or wired connection?

Do you run any monthly maintenance utilities?
I am fond of Ccleaner and Defraggler.
Ccleaner has an option where you can disable startup items - it may be that one of these are causing the hesitations.

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#3 OgreKiLL

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Posted 20 June 2010 - 09:27 AM

I press F8 but since like nothing happen...
i got connect by wireless , but with lan i also will face this problem...
no matter i got connect internet, the startup application especially avast and msn will more slow...
disable the startup mean disable my antivirus?

I press F8 but since like nothing happen...
i got connect by wireless , but with lan i also will face this problem...
no matter i got connect internet, the startup application especially avast and msn will more slow...
disable the startup mean disable my antivirus?

#4 bwest0703

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Posted 20 June 2010 - 09:44 AM

Hello Ogre,


I would suggest checking out this forum. Am I Infected? What should I do?

It sounds like there could be potential malware problems, and I think it would be a good idea asking for help from the Malware Response Team. Please read over some of the pinned topics at the top of that forum and feel free to ask any questions there.

Good Luck :thumbsup:

bwest0703
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#5 OgreKiLL

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Posted 20 June 2010 - 08:43 PM

i think it is not a malware problem... cause i try to reformat the computer still got this problem.... a problem i need to mention... when i try to reformat my computer... it seen like very hard to install window xp into my computer ... i will stop at the installing window xp step.... i try 10 time just can install back..

#6 Broni

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Posted 20 June 2010 - 09:06 PM

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/topic28744.html)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

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#7 OgreKiLL

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Posted 21 June 2010 - 11:14 AM

how i know my brand.... and what is this step use for? to check wat?

how i know my brand.... and what is this step use for? to check wat?

#8 hamluis

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Posted 21 June 2010 - 11:50 AM

You can see the brand of hard drive by...

Start/Run...type devmgmt.msc and hit Enter. Click the plus sign in front of Disk Drives.

The diagnostic assesses the functionality of your hard drive.

Louis

#9 OgreKiLL

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Posted 22 June 2010 - 08:45 AM

i download the Hard Drive Diagnostics then run.... it say no floppy disc available

#10 bwest0703

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Posted 22 June 2010 - 09:54 AM

Did you burn it to a disk or flash drive? It needs to be booted from one or the other to be able to check your drive. I don't think it can inspect the drive if it is in use.

With Regards,

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#11 hamluis

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Posted 22 June 2010 - 01:22 PM

What file did you download?

What type of hard drive do you have?

Louis

#12 OgreKiLL

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Posted 23 June 2010 - 12:36 PM

i download this dft32_v416_b00 installer...
harddisc is hitachi

#13 hamluis

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Posted 23 June 2010 - 01:09 PM

Right file for the drive...but you need to burn it to a bootable CD from the .iso format it's currently in.

Follow the instructions at How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/ .

Louis

#14 OgreKiLL

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Posted 25 June 2010 - 09:11 PM

i use the image burner burn the dft32_v416_b00.exe file inside.... then i press from CD .... also jump out no floopy disc ler

#15 OgreKiLL

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Posted 04 July 2010 - 08:55 AM

when i wan open msn chat box my computer will hang... my mouse still can move but cannot press anything.... i still can alt + tab but nth happen...
the alt-clrt-delete not function at all




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