Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

How do I UNinstall "Protection Center"?


  • Please log in to reply
3 replies to this topic

#1 JohanVH

JohanVH

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:19 AM

Posted 17 June 2010 - 03:35 AM

Hi,

I'm new to this forum, so bear with me please.

The pc has been infected with "Protection Center".

Posted Image

Description of what "Protection Center" does : Protection Center Antispyware cntprot.exe

BTW, is this website above a part of the "problem"? They offer a solution, but I do not trust it.

What I already did:

Scan with MalwareBytes' AntiMalware in safe en normal mode en removed evrything it found.

Did a Kaspersky Online scan and removed everything it found.

When I scan with MalwareBytes' AntiMalware now it does not find any infections. But when I want to install AVG 9 Free it says "Protection Center" must be removed first. This makes me worry. I did click on the "Ignore" button and installed AVG 9 Free. Scanned the whole computer and found no infections.

How can I make sure "Protection Center" is properly removed?

Best Regards,

Johan

Edited by Orange Blossom, 17 June 2010 - 03:19 PM.
Brain cramp - no edit actually done. ~ OB


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,338 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:19 AM

Posted 19 June 2010 - 08:46 PM

Hello and welcome...
Please run these,post logs and tell me how iy's running after.

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Now boot to normal mode:
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JohanVH

JohanVH
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:19 AM

Posted 21 June 2010 - 08:36 AM

Hi boopme,

Thank you very much for your help. Alas the pc went back to my colleague last Friday. I would have loved to go through all these steps.

Luckily I did manage to clean it up with the help of the people at nucia.eu.

Best regards,

Johan

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,338 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:19 AM

Posted 21 June 2010 - 11:10 AM

Appreciate that you let us know :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users