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Website security certificate with Gmail/ Google search not working


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7 replies to this topic

#1 cmcwong

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Posted 16 June 2010 - 10:56 PM

Hi Bleepingcomputer Community:

My parents are experiencing a problem with their computer.

They receive the following message when trying to navigate to gmail in IE (see attachment for image):

There is a problem with this website's security certificate.

The security certificate presented by this website was not issued by a trusted certificate authority.
The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.


Additionally, when I navigate over to Google and try to do a search for the above message, the page acts as if it's searching, but never pulls up a page.

Any ideas on how to troubleshoot? Appreciate the help!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 noknojon

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Posted 16 June 2010 - 11:04 PM

Hi -
This may be moved to another area but one quick question -
Is this only on their Gmail account or is this a more general problem involving other sites -

Thank You -

Edited by noknojon, 16 June 2010 - 11:16 PM.


#3 cmcwong

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Posted 16 June 2010 - 11:35 PM

This only seems to be happening when clicking over to gmail.com and then when trying to do a Google search.

Just did a check and docs.google.com also pulls up that same certificate page. All other google product sites I've tried...google.com/analytics, google.com/voice and google.com/language_tools return just the google search page.

Thanks for the quick reply!

#4 Romeo29

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Posted 17 June 2010 - 08:31 AM

What kind of DNS server are you using ? Some DNS servers (specially ISP's) redirect Google to their own custom pages which look like Google.

To find out your DNS servers open a command prompt window and type ipconfig /all and press Enter.

Instead of Internet Explorer, use Mozilla Firefox. In this you can get more details about the SSL error by clicking on Technical Details . Copy those details in your next post.

Edited by Romeo29, 17 June 2010 - 08:38 AM.


#5 cmcwong

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Posted 20 June 2010 - 11:45 PM

I had to install Mozilla Firefox on my parent's computer because they don't normally use that browser.

This is what the technical details said:

www.google.com uses an invalid security certificate.

The certificate is not trusted because it is self-signed.
The certificate is only valid for 78-159-121-201.local

(Error code: sec_error_untrusted_issuer)


When I try to do ipconfig /all, the window opens up quickly closes and doesn't allow me to view the DNS info.

On a side note, they ran VirusScan and found "Isearch.exe" and "Hosts" (under "Name" category) which were both not removed for some reason. These were called "Adware_Topmoxie.dr" and "Redirected Hosts". My next step is going to try to run Lavasoft's Adaware to try to isolate and quarantine these. Thoughts?

Appreciate the continued help troubleshooting.

Edited by cmcwong, 20 June 2010 - 11:50 PM.


#6 NpaMA

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Posted 21 June 2010 - 03:39 AM

You have a virus. Don't enter your gmail information on the www.gmail.com website while you're getting that error. To confirm, please open up command prompt and type "ping www.google.com" (without the quotes) and post back what you get.

Although you should post in the Am I Infected? forum, go ahead and see if you have a .hosts file. Should be in C:\Windows\System32\drivers\etc\.hosts edit it with note pad if you can, and see what it says....

#7 cmcwong

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Posted 21 June 2010 - 11:35 AM

You have a virus. Don't enter your gmail information on the www.gmail.com website while you're getting that error. To confirm, please open up command prompt and type "ping www.google.com" (without the quotes) and post back what you get.

Although you should post in the Am I Infected? forum, go ahead and see if you have a .hosts file. Should be in C:\Windows\System32\drivers\etc\.hosts edit it with note pad if you can, and see what it says....


Thanks for the reply. Is it possible to move this forum into the "Am I Infected board"? Also, any way to ensure that I get e-mail notifications of new posts? Below each post it says "You are currently receiving email notification of replies", yet I'm not receiving any e-mails. It is not ending up in my SPAM folder either.

I have an image of what the "ping www.google.com" returned but I do not see where I can upload a file. I had to take a screen shot because the box closed so quickly.

The contents of the hosts file is:

84.16.244.15 www.google.com
84.16.244.15 us.search.yahoo.com
84.16.244.15 uk.search.yahoo.com
84.16.244.15 search.yahoo.com
84.16.244.15 www.google.com.br
84.16.244.15 www.google.it
84.16.244.15 www.google.es
84.16.244.15 www.google.co.jp
84.16.244.15 www.google.com.mx
84.16.244.15 www.google.ca
84.16.244.15 www.google.com.au
84.16.244.15 www.google.nl
84.16.244.15 www.google.co.za
84.16.244.15 www.google.be
84.16.244.15 www.google.gr
84.16.244.15 www.google.at
84.16.244.15 www.google.se
84.16.244.15 www.google.ch
84.16.244.15 www.google.pt
84.16.244.15 www.google.dk
84.16.244.15 www.google.fi
84.16.244.15 www.google.ie
84.16.244.15 www.google.no
84.16.244.15 www.google.de
84.16.244.15 www.google.fr
84.16.244.15 www.google.co.uk
84.16.244.15 www.bing.com


Thanks! By the way, I will be unable to respond to this post for a couple weeks, but will revive the post if it's closed.

#8 cmcwong

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Posted 05 July 2010 - 03:10 AM

Can anyone please see my previous post and let me know if you can help? Appreciate it.




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