Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BBC code- could be a memory problem. Please help!


  • Please log in to reply
6 replies to this topic

#1 completelymad

completelymad

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:35 PM

Posted 16 June 2010 - 07:47 PM

Hi Everyone,

Alright, so I had some problems w/ my computer sometime in April (XP malware virus and what not), and I had someone in bleepingcomputer.com help me fix it. However, after that, every once in a while, my computer would automatically restart for no reason. I'm thinking it is a memory problem, but I'm not sure. The error message window gave me the following: BCCode : 1000000a BCP1 : 00000064 BCP2 : 00000002 BCP3 : 00000001 BCP4 : 806E684A OSVer : 5_1_2600 SP : 3_0 Product : 256_1

And, I stored the files on desktop (I'm guessing they're dump files). So if this is needed, please let me know so I can post it up. If anyone can help me with this, I will greatly appreciate it. Thanks and have a great night.

BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,251 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:35 PM

Posted 16 June 2010 - 08:02 PM

Put the .dmp file in this folder...Windows/Minidump.

Then...download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All.

Then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

#3 completelymad

completelymad
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:35 PM

Posted 17 June 2010 - 10:56 AM

Thank you so much!

==================================================
Dump File : Mini061610-01.dmp
Crash Time : 6/16/2010 2:54:35 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000064
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x806e684a
Caused By Driver : hal.dll
Caused By Address : hal.dll+284a
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini061010-01.dmp
Crash Time : 6/10/2010 11:29:57 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000064
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x806e684a
Caused By Driver : hal.dll
Caused By Address : hal.dll+284a
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini053010-01.dmp
Crash Time : 5/30/2010 1:13:49 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000064
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x806e684a
Caused By Driver : hal.dll
Caused By Address : hal.dll+284a
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini053010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini052710-01.dmp
Crash Time : 5/27/2010 6:40:59 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000064
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x806e684a
Caused By Driver : hal.dll
Caused By Address : hal.dll+284a
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini052310-01.dmp
Crash Time : 5/23/2010 4:37:57 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000064
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x806e684a
Caused By Driver : hal.dll
Caused By Address : hal.dll+284a
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini051410-01.dmp
Crash Time : 5/14/2010 8:04:17 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000064
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x806e584a
Caused By Driver : hal.dll
Caused By Address : hal.dll+284a
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini042410-01.dmp
Crash Time : 4/24/2010 3:49:04 PM
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 0x00000007
Parameter 2 : 0x00004e4d
Parameter 3 : 0x00000002
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+2ae4
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini042410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060708-03.dmp
Crash Time : 6/7/2008 9:15:29 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00023980
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xa76dcb24
Caused By Driver : NETw4x32.sys
Caused By Address : NETw4x32.sys+3db24
File Description : Intel® Wireless WiFi Link Driver
Product Name : Intel® Wireless WiFi Link Adapter
Company : Intel Corporation
File Version : 11.1.0.100
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060708-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060708-02.dmp
Crash Time : 6/7/2008 4:39:34 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x000258c8
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xba15ab24
Caused By Driver : NETw4x32.sys
Caused By Address : NETw4x32.sys+3db24
File Description : Intel® Wireless WiFi Link Driver
Product Name : Intel® Wireless WiFi Link Adapter
Company : Intel Corporation
File Version : 11.1.0.100
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060708-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060708-01.dmp
Crash Time : 6/7/2008 4:32:45 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000068
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0xba15ab38
Caused By Driver : NETw4x32.sys
Caused By Address : NETw4x32.sys+3db38
File Description : Intel® Wireless WiFi Link Driver
Product Name : Intel® Wireless WiFi Link Adapter
Company : Intel Corporation
File Version : 11.1.0.100
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060708-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,251 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:35 PM

Posted 17 June 2010 - 11:26 AM

Thanks.

0A STOP errors...are pretty generic, see 0A in left column at http://aumha.org/a/stop.htm.

So, the error message itself doesn't really point fingers.

The 4E errror...just a tad less ambiguous...I see why you might think it's a RAM issue, but I don't think that.

Simple next step...download, burn to CD Memtest86+ from http://www.memtest.org/#downiso. You want the latest version 4.10. Both option are compressed .iso files, either of which should be able to be opened by any utility which reads compressed file formats.

Once you see the .iso file, burn that to CD.

How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

The result will be a bootable CD from which the RAM diagnostics can be run.

A decent guide for technique: Icrontic » Diagnose with Memtest86+ - http://icrontic.com/articles/diagnose_with_memtest86

My experience is that it takes about 2-2.5 hours for Memtest 86+ to run a whole series to completion. That's the time that you should allocate for this.

Any error...is as good as 100 errors, indicating a problem. The problem could be the modules...the motherboard slot...the CPU clock, etc...don't just assume that it's the modules.

Louis

Edited by hamluis, 17 June 2010 - 11:27 AM.


#5 completelymad

completelymad
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:35 PM

Posted 18 June 2010 - 01:01 PM

Ok, so I did the memtest, but the test percentage is around 14%, but the pass percentage is 100%. It says that it passes, and no errors, and press esc to exit. So I'm not really sure if I should exit or not...since there is still testing going on. Under error is 0, and under pass is 1.

::sigh:: computers are confuzzling...

Thanks for all your help!

#6 completelymad

completelymad
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:07:35 PM

Posted 20 June 2010 - 10:33 PM

So, I did esc from the program. I don't know what else to do. There are no errors, so what could it be?

#7 hamluis

hamluis

    Moderator


  • Moderator
  • 55,251 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:35 PM

Posted 21 June 2010 - 10:45 AM

Well...now that RAM has been removed from our police lineup...that leaves just about everything else :thumbsup:.

I would take a look in Event Viewer, focusing only on listed errors, in my search for better suspects.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

I would look at all errors listed which occurred in June.

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users