Below are a list of things that I did to try and fix this. *Before I ran the programs I made sure all program updates were installed.
- Ran windows update and installed all new updates (including security updates).
- Deleted temp files on computer
- Ran Disk cleanup
- C Cleaner
- adaware (lavasoft)
- Spybot search and destroy
- Stinger (by McAfee)
- Hitman Pro
- W32.Netsky@mm Removal Tool
- Trend micro housecall
None of the above fixed the problem.
He has an iphone too, and he gets messages in both the computer as well as on the iphone. Something I tried was I turned the computer off for a few hours, and during that time no viruses were received. I powered the computer back up and within minutes he got another virus email to both the iphone as well as his inbox in outlook, so it appears that the virus is generating itself from the computer. Any info on how to fix would be appreciated!
PS below is a screen shot I took a few hours ago which shows a few files that were detected by nod32 in outlook. There were hundreds listed here, I deleted them prior however. I also deleted the deleted files, to remove all virus infected files.
PPS- I know the three infected files shown in the screen shot appear to be from "facebook" but usually they are all random email addresses.
Edited by Orange Blossom, 16 June 2010 - 07:14 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB