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Antimalware Doctor Infection, please help!


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4 replies to this topic

#1 apbrown1

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Posted 16 June 2010 - 05:39 PM

I've tried following instructions that admins have posted for other users on here but I'm still having issues. The main issue I'm having is AVG still finding trojans/viruses and I'm unable to get into gmail. Also, I'm having the same issue that others are having that google links that I click on go to random sites.

Please walk me through what to do. I have malwarebytes, rkill, superantispyware and other programs installed.

This is so frustrating. I've been unable to get into my gmail for 2 days. I get the page that says "There is a problem with this website's security certificate and then when I click on "Continue to this website", I get the HTTP 04 Page not found page. I really need to access my email on my laptop as I'm away from home.

Thanks!

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#2 boopme

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Posted 16 June 2010 - 07:56 PM

Hello and welcome please run a SUperAntisptware (SAS) scan in safe mode then reboot and Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

BUT FIRST run..**************************
TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Post the scan logs and update me on how it's running.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 apbrown1

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Posted 17 June 2010 - 09:26 AM

Ok, so I did everything that you requested and I am pasting the logs below. Unfortunately it hasn't made a difference with gmail, still have same problem. Also when I search on google, I get a page that says "302 Moved, The document has been moved here". When I click on Here, I get to a page that says this:

ERROR
Cache Access Denied

--------------------------------------------------------------------------------

While trying to retrieve the URL: http://www.google.com/search?

The following error was encountered:

Cache Access Denied.

Sorry, you are not currently allowed to request:

http://www.google.com/search?from this cache until you have authenticated yourself.

You need to use Netscape version 2.0 or greater, or Microsoft Internet Explorer 3.0, or an HTTP/1.1 compliant browser for this to work. Please contact the cache administrator if you have difficulties authenticating yourself or change your default password.


-----------------------------------------------------------------------------------



So it seems as if nothing has changed. What should I do now?


Here are the logs:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/17/2010 at 03:29 AM

Application Version : 4.39.1002

Core Rules Database Version : 5071
Trace Rules Database Version: 2883

Scan type : Complete Scan
Total Scan Time : 04:02:20

Memory items scanned : 239
Memory threats detected : 0
Registry items scanned : 7635
Registry threats detected : 0
File items scanned : 91304
File threats detected : 27

Adware.Tracking Cookie
C:\Documents and Settings\Andrew\Cookies\andrew@ad.yieldmanager[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@revsci[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@cdn4.specificclick[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@advertising[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@insightexpressai[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@ads.pointroll[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@collective-media[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@imrworldwide[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@bs.serving-sys[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@apmebf[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@specificmedia[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@statcounter[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@ehg-eset.hitbox[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@bridge2.admarketplace[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@atdmt[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@hitbox[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@serving-sys[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@invitemedia[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@specificclick[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@pointroll[2].txt
C:\Documents and Settings\Andrew\Cookies\andrew@doubleclick[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@mediaplex[1].txt
C:\Documents and Settings\Andrew\Cookies\andrew@admarketplace[1].txt

Adware.CouponBar
C:\WINDOWS\CPNPRT2.CID
C:\WINDOWS\SYSTEM32\CPNPRT2.CID
----------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4207

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/16/2010 8:51:18 PM
mbam-log-2010-06-16 (20-51-18).txt

Scan type: Quick scan
Objects scanned: 122691
Time elapsed: 5 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\AppID\{84c3c236-f588-4c93-84f4-147b2abbe67b} (Adware.Adrotator) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\$NtUninstallMTF1011$ (Adware.Adrotator) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\$NtUninstallWTF1012$ (Adware.Adrotator) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Sky-Banners (Adware.Adrotator) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\$NtUninstallWTF1012$ (Adware.EZLife) -> Quarantined and deleted successfully.
C:\WINDOWS\$NtUninstallMTF1011$ (Adware.Adrotator) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 17 June 2010 - 10:49 AM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Orange Blossom

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Posted 18 June 2010 - 01:00 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/325311/infected-by-antimalware-doctor/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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