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Constant Freezing, Overheating, Crashing, and extremely slow


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#1 pivotraze

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Posted 16 June 2010 - 01:37 PM

My Vista Laptop (Acer Aspire 4330) is constantly overheating, it freezes alot, it crashes everything, and overall is just slow. I just want to know how to fix this problem, I am reading the "Slow Computer/browser?" topic, and am following many of it's recommendations, but can you offer some support apart from that is for vista?

EDIT: Moved from Vista to Am I Infected ~ Hamluis.

Edited by hamluis, 16 June 2010 - 06:28 PM.

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#2 doctorphibes

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Posted 16 June 2010 - 02:04 PM

Is the fan(s) for cooling the CPU working? are you laying it on a surface that makes it difficult to pass air through the system fan(s).
Good luck
“I am enough of the artist to draw freely upon my imagination. Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world.” Albert Einstein

#3 pivotraze

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Posted 16 June 2010 - 04:31 PM

No, the Fan is working, and it is on a wooden surface like tv tray or table.

Today, Avira reported the following:
Virus or unwanted program 'TR/Dropper.Gen [trojan]'
detected in file 'C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe.
Action performed: Deny access

When trying to open Malware Bytes. I redownloaded it and am installing it, then running it in safe mode.

Move this topic to the virus section please :thumbsup:
Proud user of Windows 7 Ultimate


Developer of: Seafire Suite
Developer of: Pivot: Revolution

System Specs: 4GB Ram, Intel i3-2350M,

MaxxAudio® LE

, 1600x900 17.3" HD+ TruBrite LED Screen , and Intel HD 3000 Graphics.

#4 boopme

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Posted 16 June 2010 - 06:56 PM

Hello and welcome.
Please clarify

When trying to open Malware Bytes. I redownloaded it and am installing it, then running it in safe mode.

Where did you download from..

Maybe best to start over

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan in Normal mode and post that log.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

><><>
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#5 pivotraze

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Posted 19 June 2010 - 10:47 PM

Computer got the BSOD today. After restart it is working slow still.

I ALWAYS download MBAM from their website, which usually/always sends me to CNET download.com

I installed ATF cleaner, and SAS is already installed.

The following is a HijackThis log:
[quote]Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:00:18 PM, on 6/19/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

EDIT: Removed HJT log not requested and not to be posted in this forum.


I'm following what you said to the point, writing it down since my printer is broken. I'll be done soon. Thanks for the prompt reply!

Edited by boopme, 19 June 2010 - 10:59 PM.

Proud user of Windows 7 Ultimate


Developer of: Seafire Suite
Developer of: Pivot: Revolution

System Specs: 4GB Ram, Intel i3-2350M,

MaxxAudio® LE

, 1600x900 17.3" HD+ TruBrite LED Screen , and Intel HD 3000 Graphics.

#6 boopme

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Posted 19 June 2010 - 11:02 PM

There were infections in that HJT log but those have to be removed in the Virus, Trojan, Spyware, and Malware Removal Logs forums.

Lets just see if they get removed by SAS.. and the MBAM rerun.. I'll look bak in the am..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 pivotraze

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Posted 19 June 2010 - 11:28 PM

Sorry, I'm used to just posting them :thumbsup: If there were infections in the log, isn't it best to just remove them? I don't mean to question you, but wouldn't it be safest to remove them?

Anyways, MBAM log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4217

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

6/19/2010 10:26:03 PM
mbam-log-2010-06-19 (22-26-03).txt

Scan type: Quick scan
Objects scanned: 139922
Time elapsed: 16 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Rebooting into Safe mode
Proud user of Windows 7 Ultimate


Developer of: Seafire Suite
Developer of: Pivot: Revolution

System Specs: 4GB Ram, Intel i3-2350M,

MaxxAudio® LE

, 1600x900 17.3" HD+ TruBrite LED Screen , and Intel HD 3000 Graphics.

#8 boopme

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Posted 19 June 2010 - 11:41 PM

I know and while I agree they need to go, the policy is that is done in a different forum.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 pivotraze

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Posted 20 June 2010 - 12:06 AM

ATF removed 224+ megabytes of junk.
SAS found 200+ adware tracking cookies.
I'll start on the prep guide.
Proud user of Windows 7 Ultimate


Developer of: Seafire Suite
Developer of: Pivot: Revolution

System Specs: 4GB Ram, Intel i3-2350M,

MaxxAudio® LE

, 1600x900 17.3" HD+ TruBrite LED Screen , and Intel HD 3000 Graphics.

#10 Orange Blossom

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Posted 20 June 2010 - 01:03 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/325768/infected-with-trdroppergen-trojan/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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