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Multiple Infections

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3 replies to this topic

#1 DragonMyth36


  • Members
  • 7 posts
  • Local time:03:19 AM

Posted 16 June 2010 - 12:31 PM

I am re-posting my problem as I did not follow the correct directions on my first post. I wasn't sure if I should change my old post or start a new correct one. I decided new and correct. I also profusely apologize for the massive quadruple postings. I am not sure how that happened.

First off in the last two months I have been nailed hard with Malware twice. First time it was Internet 2010 Security and ARManager the second time. First time I had to use Hitman Pro then Malwarebytes then Super Antispyware. Second time only Combo Fix would get it to where I could use Malwarebytes. The renaming trick for Malwarebytes and replacing the exe did not work so I tried combo fix.

After the second infection, my Automatic Windows Update would not work and Windows Media Player would not work. A reinstall of the Media Player would fail. I didn't let either of those bother me.

Then when I close Firefox, sometimes it would hang up in the Task Manager and CPU would go to 100%. Lately, svchost.exe uses up to 280 mb and CPU goes to 100%.

So I decided to try and fix things. I started with Window Update. If I update from the computer it goes through the whole process and tells me the update did not install. If I try to use the web, I am blocked from the Windows Update page. I get a "connection error" message.

Here is the really odd thing. If I try to type "Windows Update" as one word. I can't post a message online. I get a "connection error message." I have to put a space in order to post a message. In the hijack this log. I need to space put a space between windows update to get the log to post.

If I Google problems with Windows Update, I am redirected from any links. I have checked my windows host file which appears to be fine.

I have run Malwarebytes in safe mode and it finds nothing. I have run hitman pro and it finds nothing. I have run SuperAntispyware and it finds nothing. McAfee finds nothing.

I just ran Eset online scan and it came up with and fixed the following:

C:\Qoobox\Quarantine\C\Documents and Settings\The Dragon\Application Data\ARManager\languages\English.lng.vir Win32/Adware.Antipiracy.L application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\WINDOWS\ayijobecebep.dll.vir a variant of Win32/Cimag.CK trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\WINDOWS\masgndon.dll.vir a variant of Win32/Cimag.CJ trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\WINDOWS\system32\Drivers\ipsec.sys.vir Win32/Olmarik.ZC trojan cleaned - quarantined
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP32\A0000685.exe a variant of Win32/Agent.QRF trojan deleted - quarantined

Still seem to have the problems even with the ESET fix.

Any help is greatly appreciated.

DDS (Ver_10-03-17.01) - NTFSx86
Run by The Dragon at 10:18:55.65 on Wed 06/16/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_14
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.438 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: Outpost Firewall Pro *enabled* {8A20CA2A-9E02-4A64-923B-0A38208EB7FD}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Chameleon Clock\ChamClock.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\The Dragon\My Documents\My Downloaded Files\dds.scr
============= Pseudo HJT Report ===============

uStart Page = hxxp://www.runescape.com/title.ws
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Veoh Web Player Video Finder: {0fbb9689-d3d7-4f7a-a2e2-585b10099bfc} - c:\program files\veoh networks\veohwebplayer\VeohIEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: &Discuss: {bdeade7f-c265-11d0-bced-00a0c90ab50f} - shdocvw.dll
uRun: [HomeAlarm] c:\program files\chameleon clock\ChamClock.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: turbotax.com
DPF: {00000075-0000-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/voxmsdec.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=48835
DPF: {33363249-0000-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/i263_32.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/window supdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1163711023968
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windows update.microsoft.com/CAB/x86/unicode/iuctl.CAB?37996.9379976852
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\thedra~1\applic~1\mozilla\firefox\profiles\default.4ne\
FF - prefs.js: browser.startup.homepage - hxxp://www.drudgereport.com/
FF - prefs.js: network.proxy.type - 4
FF - component: c:\documents and settings\the dragon\application data\mozilla\firefox\profiles\default.4ne\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\components\qscanff.dll
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\documents and settings\the dragon\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\the dragon\application data\mozilla\firefox\profiles\default.4ne\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
FF - plugin: c:\documents and settings\the dragon\local settings\application data\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll
FF - plugin: c:\program files\veoh networks\veohwebplayer\NPVeohTVPlugin.dll
FF - plugin: c:\program files\veoh networks\veohwebplayer\npWebPlayerVideoPluginATL.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-11-4 214664]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-1-5 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-1-5 74480]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2010-2-3 93320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2010-2-3 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2010-2-3 144704]
R3 LNE100;Linksys LNE100TX(v5) Fast Ethernet Adapter;c:\windows\system32\drivers\lne100v5.sys [2004-4-12 36224]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2010-2-3 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-2-3 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-2-3 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-2-3 40552]
S1 SandBox;Outpost Firewall Sandbox Driver;\??\c:\program files\agnitum\outpost firewall\kernel\sandbox.sys --> c:\program files\agnitum\outpost firewall\kernel\Sandbox.SYS [?]
S1 VFILT;Outpost Firewall Kernel Driver;\??\c:\program files\agnitum\outpost firewall\kernel\filtnt.sys --> c:\program files\agnitum\outpost firewall\kernel\FILTNT.SYS [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-18 135664]
S2 mrtRate;mrtRate; [x]
S3 ADBLOCK.DLL;Outpost Firewall PlugIn (ADBLOCK.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\adblock.dll --> c:\program files\agnitum\outpost firewall\kernel\ADBLOCK.DLL [?]
S3 ARP.DLL;Outpost Firewall PlugIn (ARP.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\arp.dll --> c:\program files\agnitum\outpost firewall\kernel\ARP.DLL [?]
S3 CONTENT.DLL;Outpost Firewall PlugIn (CONTENT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\content.dll --> c:\program files\agnitum\outpost firewall\kernel\CONTENT.DLL [?]
S3 DNSCACHE.DLL;Outpost Firewall PlugIn (DNSCACHE.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\dnscache.dll --> c:\program files\agnitum\outpost firewall\kernel\DNSCACHE.DLL [?]
S3 FTPFILT.DLL;Outpost Firewall PlugIn (FTPFILT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\ftpfilt.dll --> c:\program files\agnitum\outpost firewall\kernel\FTPFILT.DLL [?]
S3 HTMLFILT.DLL;Outpost Firewall PlugIn (HTMLFILT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\htmlfilt.dll --> c:\program files\agnitum\outpost firewall\kernel\HTMLFILT.DLL [?]
S3 HTTPFILT.DLL;Outpost Firewall PlugIn (HTTPFILT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\HTTPFILT.DLL [?]
S3 IMAPFILT.DLL;Outpost Firewall PlugIn (IMAPFILT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\imapfilt.dll --> c:\program files\agnitum\outpost firewall\kernel\IMAPFILT.DLL [?]
S3 MAILFILT.DLL;Outpost Firewall PlugIn (MAILFILT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\mailfilt.dll --> c:\program files\agnitum\outpost firewall\kernel\MAILFILT.DLL [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-2-3 34248]
S3 NNTPFILT.DLL;Outpost Firewall PlugIn (NNTPFILT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\nntpfilt.dll --> c:\program files\agnitum\outpost firewall\kernel\NNTPFILT.DLL [?]
S3 POP3FILT.DLL;Outpost Firewall PlugIn (POP3FILT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\pop3filt.dll --> c:\program files\agnitum\outpost firewall\kernel\POP3FILT.DLL [?]
S3 PROTECT.DLL;Outpost Firewall PlugIn (PROTECT.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\protect.dll --> c:\program files\agnitum\outpost firewall\kernel\PROTECT.DLL [?]
S3 ProtoWall;ProtoWall Network Service;c:\windows\system32\drivers\protowall.sys --> c:\windows\system32\drivers\ProtoWall.sys [?]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-1-5 7408]
S3 SECRET.DLL;Outpost Firewall PlugIn (SECRET.DLL);\??\c:\program files\agnitum\outpost firewall\kernel\secret.dll --> c:\program files\agnitum\outpost firewall\kernel\SECRET.DLL [?]

=============== Created Last 30 ================

2010-06-14 10:45:11 0 d-----w- c:\program files\Trend Micro
2010-06-09 11:59:27 45 ----a-w- c:\windows\system32\_WKERNEL.FRE
2010-06-09 11:59:12 56496 ----a-w- c:\windows\system32\wbhelp2.dll
2010-06-09 11:59:12 544768 ----a-w- c:\windows\system32\wbocx.ocx
2010-06-09 11:59:12 4608 ----a-w- c:\windows\system32\W95INF32.DLL
2010-06-09 11:59:12 33968 ----a-w- c:\windows\system32\anim.dll
2010-06-09 11:59:12 258352 ----a-w- c:\windows\system32\unicows.dll
2010-06-09 11:59:12 2272 ----a-w- c:\windows\system32\W95INF16.DLL
2010-06-09 11:59:11 439 ----a-w- c:\windows\system32\shfolder.inf
2010-06-09 11:59:11 0 d-----w- c:\program files\WinUtilities
2010-06-09 11:42:38 0 d-----w- c:\program files\CCleaner
2010-06-08 10:42:19 0 d-----w- c:\program files\Firaxis Games
2010-06-05 12:30:28 0 d-----w- c:\program files\Microsoft Games
2010-06-05 12:12:46 0 d-----w- c:\program files\WON
2010-06-05 12:12:46 0 d-----w- c:\program files\Sierra On-Line

==================== Find3M ====================

2010-06-14 12:19:59 15944 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-04-29 20:39:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 20:39:26 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-26 20:58:12 256512 ----a-w- c:\windows\PEV.exe
2010-02-03 06:40:50 4 ----a-w- c:\program files\978484.dat
2010-02-02 01:06:58 4 ----a-w- c:\program files\206046.dat
2002-12-11 21:08:28 192512 ----a-w- c:\windows\inf\unregmp2(2).exe
2009-12-21 20:51:42 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009122120091222\index.dat

============= FINISH: 10:21:25.81 ===============

Attached Files

Edited by DragonMyth36, 16 June 2010 - 12:37 PM.

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#2 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:09:19 AM

Posted 21 June 2010 - 02:15 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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#3 DragonMyth36

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Posted 21 June 2010 - 02:37 PM

You can close the thread. I got a little impatient and posted on another site and they took care of the problem.

Thank you anyway.

#4 schrauber



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Posted 23 June 2010 - 03:55 PM

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.

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