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I am connected to the internet but cannot connect to webpages.


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8 replies to this topic

#1 Mr_op

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Posted 16 June 2010 - 10:08 AM

Hi, I am having a problem with my internet. PC shows that i am connected on a LAN (100.0 Mbps but only 44 packets sent and 0 received) but i cannot connect to any webpages. I recently had a malware called tssd.exe. it started off that i would manually have to start DHCP in order to get internet, now i cannot even do that anymore. I listed below a bunch of errors i get when i try to use diffrent fixes i found on the net:

1 -WIN32: The RPC server is unavailable (got this when i double clicked DHCP client and clicked on dependencies)
2 -Unable to connect to WMI service '\\.\root\cimv2' ( got this error when i ran Network diagnostics )
3 -Could not start the DHCP client service on local computer -Error 1067: the process terminated unexpectedly ( got this when i tried to restart the DHCP client.
4 -Failed to query TCP/IP settings of the connection ( when i tried to repair the local connection)
5 - An internal error occurred: The system cannot find the file specified (got this when i run IPconfig in CMD)

I have used the following programs in order to try fix / diagnose the problem:
GMER
Winsockxpfix
registrypatrol
f-secure blacklight
Malware malwarebytes
Superantispyware
WMIDiag
DDS
gooredfix

One other note, i uninstalled AVG and installed Avira, i was having my problems around this time as well so i uninstalled Avira as well. Sorry if i am giving you useless info.

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#2 coxchris

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Posted 16 June 2010 - 10:55 AM

try to Reinstall TCP/IP setting back to defaults using http://support.microsoft.com/kb/299357

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#3 Mr_op

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Posted 16 June 2010 - 11:09 AM

Thanks, but i tried that before and still doesnt work:

I tried again, i typed "netsh int ip reset C:resetlog.txt and it went through without error ( but still same problems )

when i typed "netsh int ip resetlog.txt i received the following error " could not obtain host info from machine, some commands might not be available. The RPC server is unavailable"

#4 hamluis

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Posted 16 June 2010 - 11:26 AM

Reference: BC Antivirus Suite Removal Guide.

I am moving this thread to the Am I Infected forum.

Louis

#5 Mr_op

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Posted 17 June 2010 - 08:34 AM

Thank you Hamluis, but i am still having the same issue. I Ran the guide but still cannot access webpages

#6 Mr_op

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Posted 17 June 2010 - 02:03 PM

Any help would be greatly appreciated.

#7 Mr_op

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Posted 18 June 2010 - 09:32 AM

I get the following errors constantly in Event Viewer (application)

1 -"Windows cannot obtain the domain controller name for your computer network (the workstation driver is not installed). Group policy processing aborted".

2 -"Automatic certificate enrollment for local system failed to contact the active directory (0x80070836). The workstation driver is not installed. Enrollment will not be performed".

These errors i get in Event Viewer (system)

1 -The server ( xxxxxxxxxxxxx) did not register with DCOM within the rquired timeout

2 - (warning) The DHCP client is shutting down. The following error occurred: the system cannot find the file specified.

Any idea's?

#8 Mr_op

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Posted 19 June 2010 - 06:52 PM

Any help would be greatly appreciated

#9 Mr_op

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Posted 21 June 2010 - 11:51 AM

I attached a xp network dianostics log:

Last diagnostic run time: 06/21/10 10:03:30
IP Configuration Diagnostic
Invalid IP address

error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
info Could not retrieve the current IP address
action Automated repair: Renew IP address
error Could not locate the specified NIC from iphlpapi
error Unexpected error from iphlpapi: The pipe is being closed.
error Could not retrieve IP information for specified NIC
error Unexpected error from iphlpapi: The pipe is being closed.
info Could not retrieve the current IP address
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
info Could not retrieve the current IP address
action Manual repair: Reboot modem
error Unexpected error from iphlpapi: The pipe is being closed.

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR


WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection

info Network location could not be detected
action User input required: Select network location
info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection 2, Device=Broadcom NetXtreme Gigabit Ethernet, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=HPQ VPN Client v4 - AsiaPacific, Device=WAN Miniport (L2TP), MediaType=TUNNEL, SubMediaType=NONE
info Network connection: Name=HPQ VPN Client v4 - EMEA, Device=WAN Miniport (L2TP), MediaType=TUNNEL, SubMediaType=NONE
info Network connection: Name=HPQ VPN Client v4 - Americas, Device=WAN Miniport (L2TP), MediaType=TUNNEL, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.




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