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Blue Screen Loop on start up


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#1 jellybean_po420

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Posted 15 June 2010 - 09:12 PM

Everytime I turn my laptop on I get the blue screen upon (or shortly after) boot reading "windows encountered a problem when starting and has shut down" with an error code starting "0X0000007F" followed by another bunch of codes unable to read before it tries to restart itself again. It is only about 3 months old and has all of my school work and resume information on it. Even though still under 1 year warranty, HP wants me to just do a system restore and I refuse to have all of my information locked away, taking up space on my hard drive. I encountered a similar situation with my COMPAQ about 8 months ago after my warranty had long expired. They did not ask for the blue screen error codes. I know that this is a step needed to FIX the problem, instead of just avoiding the easy fix. Please help me. :huh: I have school work I need to get to and can't access the information needed due to this problem. Thank you.

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#2 Jacee

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Posted 15 June 2010 - 11:00 PM

Do a "startup repair", not restore ... follow the instructions here: http://www.sevenforums.com/tutorials/681-s...pair.html?ltr=S

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#3 jellybean_po420

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Posted 15 June 2010 - 11:28 PM

HP had me do this as well as the BIOS diagnostic short and long tests. The test results were finished without any problem and when trying to restore to a previous time it shut down again as well. The problem just continues.

#4 coxchris

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Posted 15 June 2010 - 11:35 PM

A "System Restore" is when your computer reset itself to a previous date in the past. HP might have suggested this root because it's the simple way for people to understand it than dealing with the BSOD. System Restore wont delete your hard drive but It restores to a point on your system that was working previously.
http://en.wikipedia.org/wiki/System_Restore

To access the system restore feature please insert Windows CD and wait for it to load. Select Repair my Computer and I think not sure of this System Restore and follow the prompts.

The causes of STOP 0x0000007F (UNEXPECTED_KERNEL_MODE_TRAP)

This error message can occur if either of the following conditions exists: Your computer has hardware or software problems (hardware failure is the most common cause).
You try to over clock the speed of your computer's processor (for example, you set a 150 MhZ processor to run at 187 MhZ).
(Source: http://support.microsoft.com/kb/137539)

Where does it happen before the windows splash or after the splash screen. You can try entering the Boot Options Menu by pressing f8 key rapidly

1. Try selecting the Last known good configuration (First) It will boot into Normal Mode if successful if that doesn't work go into

2. SAFE Mode with Networking and disabling Automatic Restart. It will give you a BSOD every time it shutdown unexpectedly. It should stop the BSOD loop and can you copy the first set of the parameter after the 0X0000007F

Clcik My computer>Clcik System Properties>Click on Advanced System Settings>Under Startup & Recovery>Click Settings>Under System Failure>Uncheck Automatic Restart.

I Hope that helps you I cant be quite sure if any of this is going to help but you can try and if you have any more questions please reply to this thread

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#5 hamluis

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Posted 16 June 2010 - 07:35 PM

For easy data access (to data files, not programs)...just remove the hard drive and attach it temporarily to a different system and move your files to that system, CD/DVD, flash drive, etc.

The error codes...can be misleading...particularly if malware is involved. Any reason to think that the system is infected?

Last time the system booted into XP properly?

Can you boot into safe mode?

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#6 jellybean_po420

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Posted 17 June 2010 - 06:20 PM

OK, the system is Windows 7 and as far as I know there shouldn't be any infection. I have Norton Internet Security and it updates everytime I turn the computer on.

In response to the steps, I couldn't get it to start properly at all, even with networking, but after stopping the automatic restart and getting the blue screen the complete code is 0x0000007F (0x0000000000000008, 0x0000000080050033, 0x00000000000006f8, 0xfffff88004ea8254)

#7 coxchris

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Posted 17 June 2010 - 10:15 PM

jellybean_po420,

what you have is two possible scenarios for this error
008 means
A double fault occurs when an exception occurs while trying to call the handler for a prior exception. Normally, the two exceptions can be handled serially, however there are several exceptions that cannot be handled serially and in this situation the processor signals a double fault. The two primary causes for this are hardware and kernel stack overflows. Hardware problems are usually related to CPU, RAM, or bus. Kernel stack overflows are almost always caused by faulty kernel-mode drivers.

run a memoryx86 test to rule out the the RAM issue.

This is the tutorial for Memoryx86 (http://www.bleepingcomputer.com/forums/topic207910.html)

Edited by coxchris, 17 June 2010 - 10:28 PM.

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#8 jellybean_po420

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Posted 18 June 2010 - 08:19 AM

I can't get past the startup screen before it goes to the blue screen to download anything so I can't run the test on my system.

#9 Jacee

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Posted 18 June 2010 - 10:31 AM

See this ... Advanced startup options http://windows.microsoft.com/en-US/windows...uding-safe-mode

Norton Internet Security may be your problem.

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