Compaq Presario SR1720NX
Product # EL435AA
Serial # MXF60407Z7
To make a long story short, the machine has a confirmed virut and I am trying to do a destructive recovery in order to set the machine back to its original factory settings. He is running XP and there was no recovery disk included when we purchased the computer about 5 yrs ago.
So here is my problem. I hit F10 and it shows going to the recovery console. It asks me "which windows installation would you like to log onto". I hit the number 1, then it asks for an admin password, I hit enter and then it goes directly to C:\WINDOWS> prompt
Not sure why it is doing this or is it because I am doing something wrong in the above? Please help!
Edited by hcarson, 15 June 2010 - 07:23 PM.