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Problems doing a distructive recovery


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#1 hcarson

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Posted 15 June 2010 - 07:22 PM

I hope I am posting this to the correct forum. My son has a Compaq Presario desktop. The info is as follow:
Compaq Presario SR1720NX
Product # EL435AA
Serial # MXF60407Z7

To make a long story short, the machine has a confirmed virut and I am trying to do a destructive recovery in order to set the machine back to its original factory settings. He is running XP and there was no recovery disk included when we purchased the computer about 5 yrs ago.

So here is my problem. I hit F10 and it shows going to the recovery console. It asks me "which windows installation would you like to log onto". I hit the number 1, then it asks for an admin password, I hit enter and then it goes directly to C:\WINDOWS> prompt

Not sure why it is doing this or is it because I am doing something wrong in the above? Please help!

Edited by hcarson, 15 June 2010 - 07:23 PM.


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#2 Broni

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Posted 15 June 2010 - 11:33 PM

Are you pressing F10 at Compaq's logo?
It should bring you to recovery partition, not to recovery console.
Unless, for some reason, recovery partition is gone.

You can always call HP. They're rather nice people and they'll send you recovery disks for free, or for shipping charges.

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#3 hamluis

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Posted 16 June 2010 - 07:42 AM

What you describe...is what is supposed to happen when entering the XP Recovery Console.

Select the install...hit Enter...hit Enter at password prompt...the prompt awaits a command to be typed.

The XP Recovery Console is not the same thing as the HP recovery/restore mechanism.

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