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Attempt To Eject Cd-rom Tray Hangs System


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7 replies to this topic

#1 Frank C

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Posted 11 October 2005 - 01:01 AM

Hi,

When I attempt to eject the cd-rw rom tray, to insert a cd, the system hangs.

I tried pressing the eject button on the drive physically, and also tried ejecting
by right clicking on the drive in windows explorer and then clicking on eject from
the drop down menu. The results are the same for both attempts, the hard drive
light is lit solid indicating heavy hard drive activity and the system freezes up.

I then tried closing out all programs on the system tray (ie. Norton AV & Firewall,
Spybot S&D's Teatimer, & MS Antispyware) but the problem persists.

Then I booted into safe mode and the tray ejects properly!

I booted up normally, with no applications running,
scanned for malware with Spybot S&D v1.4 (using the latest updates), scanned
with CWShredder v2.15, updated and enabled all protections in Spyware Blaster 3.4
No malware was detected but the problem remains.

I've ruled out the possibility of a bad device driver because the drive functions fine
in Safe Mode.

The system is a PII-233Mhz with 392 Meg RAM running W2k SP4 with all the latest
MS updates. The CD-ROM drive is about a year old, with light usage. It's always
worked fine until recently. I can't think of any major changes that were made to the
system that would cause the problem.

I also run NAV, AVG, and Adaware SE 1.06 scans regularly.

I'll run a HijackThis v1.99.1 scan and post results if advised.

Any thoughts or suggestions are greatly welcomed.

Thanks, Frank

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#2 usasma

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Posted 12 October 2005 - 10:39 AM

I don't know exactly what's loaded in Safe Mode, but default drivers for the CD/DVD drives may also be a bit different (because different video drivers are loaded).

Easiest fix for most of these problems is (you may have to look around for the W2K equivalents of this XP based recommedation):
1) Uninstall the device in Device Manager, reboot and see if Windows redetects the device properly.
2) Visit Windows Update and make sure that you've got all the latest updates.
3) Update your motherboard drivers from the manufacturer's website

Does W2K have an Event Viewer (my copy of the MS VM is expired and I haven't received the copy that I purchased - so I can't start my W2K VM)? If so, does it have any clues as to what causes the hang?

If this doesn't work, let us know and we can delve into it further.

Edited by usasma, 12 October 2005 - 10:39 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Frank C

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Posted 13 October 2005 - 12:11 AM

I don't know exactly what's loaded in Safe Mode, but default drivers for the CD/DVD drives may also be a bit different (because different video drivers are loaded).

Easiest fix for most of these problems is (you may have to look around for the W2K equivalents of this XP based recommedation):
1) Uninstall the device in Device Manager, reboot and see if Windows redetects the device properly.
2) Visit Windows Update and make sure that you've got all the latest updates.
3) Update your motherboard drivers from the manufacturer's website

Does W2K have an Event Viewer (my copy of the MS VM is expired and I haven't received the copy that I purchased - so I can't start my W2K VM)? If so, does it have any clues as to what causes the hang?

If this doesn't work, let us know and we can delve into it further.



Hi,

Thanks for helping!

I tried uninstalling the device and rebooted. Windows detected the device and loaded the generic driver.
(note: the same driver that was there before the uninstall.) I also ran WU and have all the latest critical patches installed as of today. I have not attempted to update the motherboard drivers, but note that the device has worked fine for over a year with the old drivers. I also downloaded and ran a RAM diagnostic
utility from MS that detected no faults.

I went to the mfg's website "KHypermedia" and searched for updated drivers for the model: KHCRW482448.
The mfg. said "If your Operating System is Windows NT 4.0/2000/XP, there is no other driver needed for these Operating Systems. The only driver it need is the Windows driver."

W2K does have Event Viewer. Although I'm not that experienced with this tool, I could see no relevant
events logged. No System events have been logged since 8/4/05. There was one application error event
logged that indicated that the server service was not available. This is to be expected since I disabled it for
security purposes months ago.

I tried monitoring the processes running in Task Mgr. but it freezes up with the rest of the system when I
attempt to open the cd-rom tray to insert a disk. Since my last post I've scanned with NAV, AVG, Spybot,
Adaware SE, and MS AntiSpyware (all updated with the most recent defs.).

Any thoughts are appreciated.

Thanks, Frank

#4 Frank C

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Posted 13 October 2005 - 01:37 AM

Status Update

Hello,

Further investigation sheds some light on the problem.

I made furhter attempts to open the cd-rom drive and had intermittant success.
Pressing eject button on the drive worked in 3 out of 4 open/close cycles. On the
4th attempt I observed that the drive made a sound like it was trying to open but
just seemed to get stuck. The system then froze as described earlier and I had to
reboot. During the reboot I went into Safe Mode and tried opening the drive again,
this attempt failed. The problem is independent of the Mode (safe/normal).

Maybe it's just a sticky or worn mechanism on the tray. I'll try swapping out with
an old cd-rom drive but I'll lose the cd write capability that I have with this drive.

The PC is a desktop model which would usually lay flat on my desk but I've got it
standing up on edge vertically. Perhaps I should try laying the machine flat on the
desk before replacing the drive. Could the physical orientation affect the problem?

Has anyone observed a cd-rom drive that just didn't have the "oomph" to push open?
And why would that cause the system to freeze and cause excessive Hard disk activity?

Thoughts are welcome.

Thanks, Frank

#5 usasma

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Posted 13 October 2005 - 10:30 AM

Swap the drive for the old CD temporarily (using the same cable) - then see if the problem reoccurs. If it does, you've found the culprit.

FYI - I bought a 52x CD writer from NewEgg.com about a month ago for $25 + $4 for shipping.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 petey101

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Posted 04 June 2007 - 09:26 AM

win 2000 pro, win 98 se-o/s
lg gce8520b -cdrw
spirit rf packerd bell- comp

i had the same problem as frankc as above. i downloaded the firmaware from driverguide and update the cdrw but still the problem persisted. i have a dual boot system with win 98 se and my cd rw worked well with it. so it wasn't a problem with the cdrw. Well i took the the advice given and uninstalled the drivers and rebooted the comp and it worked it again. so thanks very much for all your help

petey101

tc

#7 Herk

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Posted 04 June 2007 - 12:45 PM

Yup - I've had lots of drives that could no longer open and needed replaced. I've actually gotten into some and tinkered, and it seems to be a small part that wears, and is responsible for catching the first gear on the tray ejector. But success is mixed - it's just better to get a new drive. I even had a machine that I built for a customer about a year and a half ago that the drive belt broke. It was an LG CD-Rom and the belt was smaller than older drives, about 1/2 as big, so I couldn't find one to replace it. Oddly, that drive had almost never been used. You can order new belts online but good luck figuring out how to measure them. Have your micrometer handy.

#8 garmanma

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Posted 04 June 2007 - 02:44 PM

There is a cyclamate(sp?) adhesive for o-rings, but it cost more the the drive does. I've used it for o-ring seals and drive belts for years
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