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malware spyware please help removing


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6 replies to this topic

#1 mossms

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Posted 14 June 2010 - 08:41 PM

I am having problem with yahoo search is being redirected in internet exployer also with safari when I use the search bar
the topics I am searching for comes up but when I click on a topic in the results of the search they are redirected to some unknown
world not related to what I am searching for. I have run Super anti spyware professional it finds spyware but needs to reboot
but the spyware comes back like it was never removed. Also have tried this in safe mode. Thanks for any info

Edited by mossms, 14 June 2010 - 08:43 PM.


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#2 boopme

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Posted 14 June 2010 - 10:50 PM

Hello and welcome mossms

Please post the SAS scan log.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 mossms

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Posted 15 June 2010 - 05:18 PM

Hello
here is the results of super antispyware
thanks mike


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/15/2010 at 05:01 PM

Application Version : 4.39.1002

Core Rules Database Version : 5069
Trace Rules Database Version: 2881

Scan type : Complete Scan
Total Scan Time : 00:39:52

Memory items scanned : 481
Memory threats detected : 0
Registry items scanned : 7444
Registry threats detected : 0
File items scanned : 20134
File threats detected : 59

Adware.Tracking Cookie
C:\Documents and Settings\Scott\Cookies\scott@doubleclick[1].txt
C:\Documents and Settings\Scott\Cookies\scott@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Scott\Cookies\scott@collective-media[2].txt
C:\Documents and Settings\Scott\Cookies\scott@specificmedia[1].txt
C:\Documents and Settings\Scott\Cookies\scott@ad.yieldmanager[2].txt
C:\Documents and Settings\Scott\Cookies\scott@yieldmanager[1].txt
C:\Documents and Settings\Scott\Cookies\scott@apmebf[2].txt
C:\Documents and Settings\Scott\Cookies\scott@bizzclick[1].txt
C:\Documents and Settings\Scott\Cookies\scott@atdmt[1].txt
C:\Documents and Settings\Scott\Cookies\scott@questionmarket[2].txt
C:\Documents and Settings\Scott\Cookies\scott@content.yieldmanager[1].txt
C:\Documents and Settings\Scott\Cookies\scott@msnportal.112.2o7[1].txt
C:\Documents and Settings\Scott\Cookies\scott@cdn4.specificclick[1].txt
C:\Documents and Settings\Scott\Cookies\scott@tribalfusion[2].txt
C:\Documents and Settings\Scott\Cookies\scott@fastclick[2].txt
C:\Documents and Settings\Scott\Cookies\scott@serving-sys[1].txt
C:\Documents and Settings\Scott\Cookies\scott@dmtracker[1].txt
C:\Documents and Settings\Scott\Cookies\scott@overture[2].txt
C:\Documents and Settings\Scott\Cookies\scott@tacoda[2].txt
C:\Documents and Settings\Scott\Cookies\scott@adecn[2].txt
C:\Documents and Settings\Scott\Cookies\scott@bs.serving-sys[2].txt
C:\Documents and Settings\Scott\Cookies\scott@trafficmp[2].txt
C:\Documents and Settings\Scott\Cookies\scott@imrworldwide[2].txt
C:\Documents and Settings\Scott\Cookies\scott@advertising[1].txt
C:\Documents and Settings\Scott\Cookies\scott@ads.gmodules[2].txt
C:\Documents and Settings\Scott\Cookies\scott@revsci[2].txt
C:\Documents and Settings\Scott\Cookies\scott@mediaplex[1].txt
C:\Documents and Settings\Scott\Cookies\scott@ad.wsod[2].txt
C:\Documents and Settings\Scott\Cookies\scott@invitemedia[1].txt
C:\Documents and Settings\Scott\Cookies\scott@specificclick[2].txt
objects.tremormedia.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\5SDLHE5J ]
C:\Documents and Settings\NetworkService\Cookies\system@247realmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@dc.tremormedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adlegend[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@bizzclick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@cdn4.specificclick[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@specificmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adcloudmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@invitemedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adserver.adtechus[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ad.yieldmanager[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@realmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@content.yieldmanager[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ads.intergi[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@p208t1s1126709.kronos.bravenetmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@cdn1.trafficmp[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@trafficmp[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@oasn04.247realmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@questionmarket[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@specificclick[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@ad.candystand[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@imrworldwide[2].txt
a.ads2.msads.net [ C:\Documents and Settings\Scott\Application Data\Macromedia\Flash Player\#SharedObjects\ZC2E2M9W ]
ads2.msads.net [ C:\Documents and Settings\Scott\Application Data\Macromedia\Flash Player\#SharedObjects\ZC2E2M9W ]
b.ads2.msads.net [ C:\Documents and Settings\Scott\Application Data\Macromedia\Flash Player\#SharedObjects\ZC2E2M9W ]
spe.atdmt.com [ C:\Documents and Settings\Scott\Application Data\Macromedia\Flash Player\#SharedObjects\ZC2E2M9W ]

Adware.Flash Tracking Cookie
C:\Documents and Settings\Scott\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\ZC2E2M9W\A.ADS2.MSADS.NET
C:\Documents and Settings\Scott\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\ZC2E2M9W\ADS2.MSADS.NET
C:\Documents and Settings\Scott\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\ZC2E2M9W\B.ADS2.MSADS.NET

#4 mossms

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Posted 15 June 2010 - 06:30 PM

Hello here is the malwarebites report
thanks
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4201

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/15/2010 7:28:24 PM
mbam-log-2010-06-15 (19-28-24).txt

Scan type: Quick scan
Objects scanned: 160283
Time elapsed: 21 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDRV (Worm.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_PDRV (Worm.KoobFace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\ppdrv (Worm.KoobFace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Scott\Local Settings\Application Data\rdr_1276210135.exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\Documents and Settings\Scott\Local Settings\Application Data\01005153535554.xxe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Scott\Local Settings\Application Data\048102515610049.xxe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Scott\Local Settings\Application Data\052575210198102.xxe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Scott\Local Settings\Application Data\0535049569854.xxe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Scott\Local Settings\Application Data\055102102565799.xxe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Scott\Local Settings\Application Data\0569949489854.xxe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\bk23567.dat (KoobFace.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\fdgg34353edfgdfdf (KoobFace.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\lgo (Koobface.Trace) -> Quarantined and deleted successfully.

#5 boopme

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Posted 15 June 2010 - 07:08 PM

So how is it running now.. We should now do an onlie scan...


ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 mossms

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Posted 16 June 2010 - 05:14 AM

hello
I have run the ESET online scaner the results were 0 nothing found

when i ran the C:\Program Files\ESET\EsetOnlineScanner\log.txt
the note pad log was not there

The computer has not changed problem is still there
after running spyware removal the rebooting it comes back or it was never removed
Thanks Mike

#7 boopme

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Posted 16 June 2010 - 09:17 AM

OK,I'm thinking rootkit here. You may need to disable your Antivirus to run this..
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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