Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

System is painfully slow, AVG/Avast show no issues.


  • Please log in to reply
35 replies to this topic

#1 milz45

milz45

  • Members
  • 130 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 14 June 2010 - 07:54 PM

My system is running horribly slow. I've ran multiple full scans with AVG and Avast with nothing much that's come up. I've also checked the programs that run at Start-up, made some improvements, but it had no effect. I notice the slowness primarily on IE, but other programs are slow as well. See specs below ...

MS XP HE Version 2002 Service Pack 3
HP774y Pavilion desk top
Pentium 4, 2.40 GHz
2.40 GHz, 512 MB of RAM
I really don't have much installed on it since I had to reformat last year.

Need some guidance. Thank you very much in advance.

Edited by boopme, 15 June 2010 - 09:51 PM.


BC AdBot (Login to Remove)

 


#2 keller

keller

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Madison, WI
  • Local time:07:53 AM

Posted 14 June 2010 - 08:16 PM

When did it start running slow? Has it been gradual or sudden? Have you added any new software lately? Do you primarily use IE as your internet browser?

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,221 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:53 AM

Posted 14 June 2010 - 10:38 PM

What antivirus is installed ?
if you feel that maybe it's not a virus etc,,, lokk at this Slow Computer/browser? Check Here First; It May Not Be Malware

Please run a scan

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 milz45

milz45
  • Topic Starter

  • Members
  • 130 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 15 June 2010 - 08:30 PM

I'm looking through the 'Slow Computer/Browser' section now.
1. I thoroughly cleaned the computer when I had to reformat late last year so I think I'm good there.
2. Only have the google toolbar in IE.
3. Hard drive is pretty bare. Using 42Gb of a 100Gb drive.
4. I've defraged the system recently to see if it would help. It did not.
5. I've gone through all start-up programs.
6. I am using more than one AV software (AVG and Avast). Should I remove one?

I will try CCleaner, CHKDSK, System File Checker, and Page Defrag to see if it helps.

Couple other strange things ... sometimes the screen save comes up as a slide show of random photos located on our computer, even though this is not the screen save that we configured (or ever configured). Also, I can't seem to boot in Safe Mode.

Also, I had to replace the power supply not long ago. I immediately noticed how much quieter the PS fan was and have a suspicion it's not turning on when it needs to be. How can I check to see if this is operating correctly? Would this cause some of the issues I'm seeing?

Here's the MB log. Nothing was found.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4202

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/15/2010 8:47:05 PM
mbam-log-2010-06-15 (20-47-05).txt

Scan type: Quick scan
Objects scanned: 142746
Time elapsed: 18 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,221 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:53 AM

Posted 15 June 2010 - 09:50 PM

Hello ,I am moving this up to the XP forum. They may want to see some other logs..
Please DO NOT run the Registry cleaner in CCleaner.

This does not appear to be malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:53 AM

Posted 15 June 2010 - 11:24 PM

One certain culprit is 512 MB of RAM. Adding another 512MB will definitely help.
Another possible issue is AVG itself.
Uninstall AVG, using AVG Remover: http://www.avg.com/us-en/download-tools and see, if it helps.

How big is your hard drive and how much of a free space is there?

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 hamluis

hamluis

    Moderator


  • Moderator
  • 55,757 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:53 AM

Posted 16 June 2010 - 07:36 AM

Just a clarification...what AV program is currently installed?

How large is C:? How much free space currently on C:?

Louis

#8 milz45

milz45
  • Topic Starter

  • Members
  • 130 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 16 July 2010 - 07:33 PM

I'm so sorry this has sat for so long. Life got crazy.

I have AVG installed as my AV (just uninstalled AVAST ... prior to reading the suggestion of getting rid of AVG). The C:drive is 100gb and 65gb of that are free. I'll run autoruns and post momentarily.

#9 milz45

milz45
  • Topic Starter

  • Members
  • 130 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 16 July 2010 - 07:40 PM

Here's the autorun log ...

Attached Files



#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:53 AM

Posted 16 July 2010 - 08:02 PM

First of all, having 512MB of RAM, I strongly suggest, you uninstall AVG, using AVG Remover (link in my previous reply) and go for Avast.

Secondly, you have a bunch of unneeded startups.
Re-run Autoruns, click on "Logon" tab and UN-check following entries:

+ "AlcxMonitor"
X "BlockTracker"
X "CamMonitor"
X "DDCActiveMenu"
+ "HotKeysCmds" (needed, if you use hot keys on your keyboard)
+ "NeroCheck"
X "NvCplDaemon"
+ "nwiz"
+ "StorageGuard"
+ "SunJavaUpdateSched"
X "Write DVD-R!"
+ "Microsoft Office.lnk"
X "Quicken Scheduled Updates.lnk"
X "MSMSGS"
X "NVIEW" (needed, if you use more, than 1 monitor)

Restart computer.


Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 milz45

milz45
  • Topic Starter

  • Members
  • 130 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 16 July 2010 - 09:35 PM

I'm running the AVG remover now. A DOS screen pops up with the attached image and it just sits. Is it doing anything?

Attached Files



#12 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:53 AM

Posted 16 July 2010 - 09:38 PM

Be patient for a while.
If it gets really stalled, you can stop the process, restart computer and try remover again.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#13 milz45

milz45
  • Topic Starter

  • Members
  • 130 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 16 July 2010 - 10:14 PM

Broni, you're a godsend.

I removed AVG, reinstalled Avast, then ran TFC. Things are MUCH better. I did notice shortly after I installed Avast and then followed the link to TFC, I got 2 warnings from Avast that it blocked a threat, one was a trojan and the other I don't know about. I thought that was odd, since I was only navigating to the TFC site. What do you think about that? Also, is there anything else to to do to make sure things are setup properly or am I good to go?

#14 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:53 AM

Posted 16 July 2010 - 10:18 PM

I'm glad to see your computer doing better :thumbsup:
Did you run those Autorun fixes?

I'm not sure about those Avast warnings. TFC is pretty deep cleaner and maybe Avast saw something what matched some Avast malicious code?

One other thing, you can do is to run defrag.

BTW, run TFC weekly. Your computer will appreciate it :flowers:

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 milz45

milz45
  • Topic Starter

  • Members
  • 130 posts
  • OFFLINE
  •  
  • Local time:06:53 AM

Posted 16 July 2010 - 10:29 PM

Yes, I did run Autorun and make the changes you suggested. I had gone through it before, but left a lot of stuff checked because I wasn't sure. Good to get some guidance on things that weren't necessary.

I'll start running TFC weekly. Is there any way to automate that, or do I have to remember to run it time to time.

Again, thank you, thank you, thank you! I've used bc several times when I've been in a jam and you guys have always come through. Your help and kindness is very much appreciated. I hope you have a kickass weekend.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users