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#1 bellcrew


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Posted 14 June 2010 - 07:16 PM

I have a dell inspirion laptop, I will be in the middle of something and this window pops up and all I have time to see is the kernell32.dll., then the laptop completely shuts down. It asks under it to send report or close, either way the computer shuts down. What can I do to fix it?

it just happened a minute ago and it says internet explorer unhandled exception, with the kernell32.dll highlighted with other things.

Edited by bellcrew, 14 June 2010 - 07:43 PM.

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#2 hamluis



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Posted 15 June 2010 - 07:18 AM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next post.


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