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Random BSOD (iaStor.sys)


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#1 Rathgar2

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Posted 14 June 2010 - 01:12 PM

For about a year now I have been getting a random BSOD on my 2004 Dell XPS Gen4. Maybe would happen 2 times a month but I could never pin down what was triggering it so I mostly ignored it. Last week I formatted and re-installed Win XP Home SP2, and yesterday got the damn BSOD again.

I says to myself, "Alright. Jooo like to play rough? S'Ok. Say 'Allo to my leetle friend!"

I followed the Microsoft Error Reporting link to this msg: 'Download and install the driver for your RAID controller'

Funny, I do not run a RAID on this machine. But I followed the instructions to d/l and install the driver for the iaStor.sys but when I do I get this error msg: "This computer does not meet the minimum requirements for installing the software. Setup will exit." I am stumped. What should I try to do next? I took 3 screenshots and minidump, zipped em up for you to look at.

Any ideas?
WTTW Ken J.

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#2 keller

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Posted 14 June 2010 - 02:43 PM

I assume the BSOD mentions iaStor.sys specifically, does it say anything else?

#3 Rathgar2

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Posted 14 June 2010 - 10:38 PM

I did not see any Stop Msgs or any other details. I wish I could trigger it so I could review it again.

#4 keller

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Posted 14 June 2010 - 10:57 PM

Is anything funny showing in Device Manager? If you're really missing a driver then you should see some sort of generic device entry with a big yellow question mark next to it.

#5 Rathgar2

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Posted 15 June 2010 - 03:18 AM

I just expanded all of the sections and there are no entries were Windows is reporting an issue.

#6 hamluis

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Posted 15 June 2010 - 06:42 AM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

#7 Rathgar2

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Posted 15 June 2010 - 09:16 AM

That is a nifty little tool! Here is the output.

Edited by Rathgar2, 16 June 2010 - 02:06 AM.


#8 hamluis

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Posted 15 June 2010 - 09:39 AM

Ummm...did you follow the directions posted for BlueScreenView above?

Doesn't appear so to me. Can you do exactly as requested? This may seem like a small thing to you...but doing as requested, in the manner requested...will probably make it easier for all to review your situation.

Thanks :thumbsup:.

Louis

#9 Rathgar2

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Posted 16 June 2010 - 02:07 AM

Ahh, I think I see what you mean. Is this one any better?
==================================================
Dump File : Mini061410-01.dmp
Crash Time : 6/14/2010 8:48:55 AM
Bug Check String :
Bug Check Code : 0x00008086
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ctoss2k.sys
Caused By Address : ctoss2k.sys+52b9
File Description : Creative OS Services Driver (WDM)
Product Name : Creative Audio Product
Company : Creative Technology Ltd.
File Version : 5.12.01.0443-1.84.0030
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061410-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060610-01.dmp
Crash Time : 6/6/2010 6:58:02 PM
Bug Check String :
Bug Check Code : 0x00008086
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+11973
File Description : Intel Application Accelerator driver
Product Name : Intel Application Accelerator driver
Company : Intel Corporation
File Version : 4.0.0.6211
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060610-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================



WTTW Ken

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Edited by Rathgar2, 16 June 2010 - 02:09 AM.


#10 hamluis

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Posted 16 June 2010 - 08:25 AM

OK...those two point directly at your Creative Audio drivers and Intel chipset drivers.

Iastor is a RAID/SATA/chipset driver for Intel systems.

I would go to Device Manager...uninstall each of those...reboot and see what happens. They should automatically reinstall on reboot, but check Device Manager after the system boots into XP and settles.

If not, you can manually reinstall them.

Dell system...drivers should be available at Dell website.

Dell XPS Gen4 Drivers

Louis

Edited by hamluis, 16 June 2010 - 08:25 AM.


#11 Rathgar2

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Posted 16 June 2010 - 01:24 PM

I'll try that now, Merci!
WTTW Ken




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