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Need Help Please!


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#1 ssp0929

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Posted 13 June 2010 - 05:37 PM

Apparently, I've picked up a virus sometime in the last couple of days.

- My google searches are all getting redirected to either a random advertisement page, or the following address: "http://www.google.com/webhp"
- Also, everytime I start up Firefox a random ad pops up in a tab...
- I also get a Windows System popup saying "Warning Host Process for Windows Has Stopped" or something along the lines of that. After this happens certain aspects of my computer reverts back to Windows 2000-esque graphics... Like the scroll bars, menu bars, etc.
- As well as getting random computer freezes, and general slowness...

I'm running Windows Vista Home Ultimate, Service Pack 2 (32-bit)... please help!

EDIT: Also forgot to add... ever since then, I can't update my windows or search for updates on any of my anti-virus programs...

EDIT2: Looking at the other topics in this section.. I apparently have the infamous "Google Hijack" malware virus?

Edited by ssp0929, 13 June 2010 - 11:49 PM.

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#2 boopme

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Posted 14 June 2010 - 01:02 PM

Hello,I would like to try and get 3 logs..

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
GMER Rootkit:
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Now an Online scan with ESET :
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ssp0929

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Posted 14 June 2010 - 02:27 PM

Do you want me to start a new topic and post these logs in the other forum? The one with all the logs?

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#4 boopme

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Posted 14 June 2010 - 02:40 PM

No, post here for now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ssp0929

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Posted 14 June 2010 - 03:14 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4198

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

6/14/2010 3:10:35 PM
mbam-log-2010-06-14 (15-10-35).txt

Scan type: Quick scan
Objects scanned: 144204
Time elapsed: 9 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


....

Didn't detect anything... Moving onto Gmer.

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#6 ssp0929

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Posted 14 June 2010 - 03:59 PM

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-06-14 15:55:13
Windows 6.0.6002 Service Pack 2
Running: szz7bbvt.exe; Driver: C:\Users\Stephen\AppData\Local\Temp\kwndrpog.sys


---- Kernel code sections - GMER 1.0.15 ----

.text C:\Windows\system32\DRIVERS\atikmdag.sys section is writeable [0x8FA03000, 0x23097E, 0xE8000020]
.text C:\Windows\system32\DRIVERS\atksgt.sys section is writeable [0xA740A300, 0x3AE88, 0xE8000020]
.text C:\Windows\system32\DRIVERS\lirsgt.sys section is writeable [0xA744D300, 0x1B7E, 0xE8000020]

---- User code sections - GMER 1.0.15 ----

.text C:\Windows\system32\svchost.exe[1280] ntdll.dll!NtProtectVirtualMemory 76F44D34 5 Bytes JMP 0038000A
.text C:\Windows\system32\svchost.exe[1280] ntdll.dll!NtWriteVirtualMemory 76F45674 5 Bytes JMP 0039000A
.text C:\Windows\system32\svchost.exe[1280] ntdll.dll!KiUserExceptionDispatcher 76F45DC8 5 Bytes JMP 0037000A
.text C:\Windows\system32\svchost.exe[1280] ole32.dll!CoCreateInstance 75AD9EA6 5 Bytes JMP 003F000A
.text C:\Windows\Explorer.EXE[1388] ntdll.dll!NtProtectVirtualMemory 76F44D34 5 Bytes JMP 007D000A
.text C:\Windows\Explorer.EXE[1388] ntdll.dll!NtWriteVirtualMemory 76F45674 5 Bytes JMP 007E000A
.text C:\Windows\Explorer.EXE[1388] ntdll.dll!KiUserExceptionDispatcher 76F45DC8 5 Bytes JMP 007C000A
.text C:\Program Files\Pando Networks\Media Booster\PMB.exe[3088] kernel32.dll!SetUnhandledExceptionFilter 75CCA84F 5 Bytes [33, C0, C2, 04, 00] {XOR EAX, EAX; RET 0x4}

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files\DAEMON Tools Lite\
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0xD3 0x09 0x41 0x46 ...
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0x62 0xCF 0x0C 0xC4 ...
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0xE4 0x17 0xFB 0x10 ...
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files\DAEMON Tools Lite\
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0xD3 0x09 0x41 0x46 ...
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0x62 0xCF 0x0C 0xC4 ...
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\Services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0xE4 0x17 0xFB 0x10 ...
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\CompatibilityAdapter\Signatures@Google Software Updater.job.fp -459258747

---- EOF - GMER 1.0.15 ----

Now on to running ESET...

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#7 ssp0929

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Posted 14 June 2010 - 05:52 PM

Okay I ran ESET and it quarantined and removed one file in the Windows System Volume Section... however no log file was created after the scan... :/

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#8 boopme

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Posted 14 June 2010 - 07:53 PM

Man, this has been happening a lot with ESET these past few days,, So are you still redirecting after that removal?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 ssp0929

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Posted 14 June 2010 - 09:27 PM

Still redirecting... and still getting the "Windows Host Process Has Stopped" Error as well... Although... it shows up a lot later than it has been showing up though... Redirect is the exact same.

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#10 ssp0929

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Posted 14 June 2010 - 09:34 PM

OMG.... Right after running all those tools my computer just got hit by AV Security Suite virus... :/

WTH... Microsoft Security Essentials sucks.

This is great... Now I have to remove two different things!

Edited by ssp0929, 14 June 2010 - 09:41 PM.

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#11 boopme

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Posted 14 June 2010 - 10:07 PM

How to remove AV Security Suite
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 ssp0929

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Posted 15 June 2010 - 10:11 AM

Whoo thanks... I'm not sure if I got infected with AV Security again, or if this virus popped back up... because I got this virus some months before...

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#13 boopme

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Posted 15 June 2010 - 10:20 AM

Well try that proceess as it works on a few .post back the log,. If things are still not good we will move to the DDS forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 ssp0929

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Posted 15 June 2010 - 12:09 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4199

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18928

6/15/2010 12:01:03 PM
mbam-log-2010-06-15 (12-01-03).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 472879
Time elapsed: 1 hour(s), 32 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> No action taken.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Stephen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A8ITNT4W\cooler[1].aspx (Trojan.FakeAlert) -> No action taken.
C:\Users\Stephen\AppData\Local\Temp\QtWX.exe (Trojan.FakeAlert) -> No action taken.


Now... I know it says "No Action Taken" but this was the log generated before I pressed the remove threats button. So... Disregard that.

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#15 boopme

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Posted 15 June 2010 - 01:47 PM

Thanks for telling me about the "No Action Taken",, we need a safe Mode scan ,I think we are getting thru.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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