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#1 BefuddledOne

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Posted 13 June 2010 - 04:53 PM

Howdy, An unfortunate click on a pop-up window appears to have infected our Vista machine with some malware that redirects our google searches to other sites. It also occasionally starts up an IE session by itself. We've tried our McAfee Security Center scans and the HitMan Pro 3.5 software, but the problem persists.
Also...when I was saving the GMER scan, my bleeping computer locked up and I got the Vista version of the BSOD. Before I could read everything, the machine rebooted. As it restarted, I got a message saying the System Event Notification Service had a problem and I should read the log. I'll try to find it after I finish this post.
I'll appreciate any help you can provide!


DDS (Ver_10-03-17.01) - NTFSx86
Run by GlennFam at 14:23:18.22 on Sun 06/13/2010
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3325.1912 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\AERTSrv.exe
c:\Program Files\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
C:\PROGRA~1\COMMON~1\McAfee\McProxy\McProxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\sminst\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\windows\SMINST\Components\scheduler\STService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Dell Remote Access\ezi_ra.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Common Files\mcafee\mna\mcnasvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10e.exe
C:\Program Files\Windows Live\Mail\wlmail.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\GlennFam\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://qwest.live.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\users\glennfam\rpbrowserrecordplugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [gtyvmruy] c:\users\glennfam\appdata\local\lcnntoiqf\fjjknhftssd.exe
uRun: [nxmdadqe] c:\users\glennfam\appdata\local\xayqgrtne\yhbjqrvtssd.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell.exe" /mode2
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\Components\scheduler\Launcher.exe
StartupFolder: c:\users\glennfam\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\dellre~1.lnk - c:\windows\installer\{f66a31d9-7831-4fba-ba02-c411c0047cc5}\NewShortcut4_F66A31D978314FBABA02C411C0047CC5.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: mt.gov\enthln001
Trusted Zone: real.com\rhap-app-4-0
Trusted Zone: real.com\rhapreg
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxp://support.dell.com/systemprofiler/SysProExe.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-6-8 214664]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\McProxy.exe [2009-6-8 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-6-8 144704]
R2 SftService;SoftThinks Agent Service;c:\windows\sminst\SftService.exe [2009-6-8 632048]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-6-8 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-6-8 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-6-8 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-6-8 40552]
R3 OA002Afx;Provides a software interface to control audio effects of OA002 camera.;c:\windows\system32\drivers\OA002Afx.sys [2007-6-7 148056]
R3 OA002Ufd;Creative Camera OA002 Upper Filter Driver;c:\windows\system32\drivers\OA002Ufd.sys [2008-6-3 144672]
R3 OA002Vid;Creative Camera OA002 Function Driver;c:\windows\system32\drivers\OA002Vid.sys [2008-7-31 268672]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-6-8 34248]
S3 PCD5SRVC{3F6A8B78-EC003E00-05040104};PCD5SRVC{3F6A8B78-EC003E00-05040104} - PCDR Kernel Mode Service Helper Driver;c:\progra~1\dellsu~1\hwdiag\bin\PCD5SRVC.pkms [2008-11-4 22904]

=============== Created Last 30 ================

2010-06-13 20:12:48 0 ----a-w- c:\users\glennfam\defogger_reenable
2010-06-13 01:57:51 12872 ----a-w- c:\windows\system32\bootdelete.exe
2010-06-13 01:50:55 15944 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-06-13 01:49:00 0 d-----w- c:\programdata\Hitman Pro
2010-06-13 01:48:58 0 d-----w- c:\program files\Hitman Pro 3.5
2010-06-06 16:16:28 0 d-----w- c:\users\glennfam\appdata\roaming\scdata
2010-06-06 16:12:05 36 ----a-w- c:\users\glennfam\appdata\roaming\skynet.dat
2010-06-06 16:11:58 83 ----a-w- c:\users\glennfam\appdata\roaming\wp4.dat
2010-06-06 16:11:58 3 ----a-w- c:\users\glennfam\appdata\roaming\wp3.dat
2010-06-03 03:50:09 0 d-----w- c:\users\glennfam\CruzerBak
2010-05-25 20:50:46 2048 ----a-w- c:\windows\system32\tzres.dll

==================== Find3M ====================

2010-05-12 17:21:16 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-02-27 20:11:20 86016 ----a-w- c:\windows\inf\infstor.dat
2010-02-27 20:11:20 51200 ----a-w- c:\windows\inf\infpub.dat
2010-02-27 20:11:20 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-06-09 08:14:24 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-26 02:41:33 75 --sh--r- c:\windows\CT4CET.bin
2009-06-09 08:03:21 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 14:24:16.13 ===============

Attached Files



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#2 gringo_pr

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Posted 13 June 2010 - 06:32 PM

Greetings

One or more of the identified infections is a Backdoor Trojan.

This could allow hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC could be compromised and there is no way to be sure that your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. "If you would like to continue, then follow the steps below, otherwise please let me know"

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:
    Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Please ensure you read this guide carefully and install the Recovery Console first.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
    This allows us to more easily help you should your computer have a problem after an attempted removal of malware.
    It is a simple procedure that will only take a few moments of your time.


    Once installed, you should see a blue screen prompt that says:
      The Recovery Console was successfully installed.
    Please continue as follows:
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.

    Please include the report in your next post:

    C:\ComboFix.txt

"information and logs"
    In your next post I need the following
    1. Log from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo


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#3 BefuddledOne

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Posted 13 June 2010 - 07:46 PM

Hi Gringo,

Thanks for your help. We'll have to study the information you gave us and figure out what to do. We don't' store any passwords or bank account numbers on our machine, but we have used them to access other sites.

Can you tell me what Backdoor Trojans were found?

We'll make up our minds soon and let you know.

Thank you!

#4 gringo_pr

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Posted 13 June 2010 - 09:46 PM

hello

sure here you go

TDSS rootkit

Gringo
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#5 BefuddledOne

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Posted 14 June 2010 - 11:14 PM

Hi Gringo,

We've decided to do a "reformat and reinstall of the OS", but I have a couple questions:
1) Most of the instructions I've seen say to back-up pictures, videos, music, Word and Excel documents, etc. Will these files be clean? Can I re-apply them to my newly cleaned machine?
2) The instructions I've seen haven't been totally clear, does the Vista re-install process ask me if I want to reformat the hard drive? And I say yes?
3) And a very subjective question, how long might the reformat and re-install process take on a 1 year old machine....maybe 4 hours versus 2 days?

Perhaps there's another forum that should answer these types of questions?

I appreciate all your help!!!!

I am a BeffudledOne

#6 gringo_pr

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Posted 14 June 2010 - 11:57 PM

greetings

QUOTE
1) Most of the instructions I've seen say to back-up pictures, videos, music, Word and Excel documents, etc. Will these files be clean? Can I re-apply them to my newly cleaned machine?
as far as this infection yes they are ok - but scan them with an antivirus before you transfer them as the music and video if they are from the internet could have come infected3

QUOTE
2) The instructions I've seen haven't been totally clear, does the Vista re-install process ask me if I want to reformat the hard drive? And I say yes?
I am asking around to see if anybody can help you with this process as I have not done this to vista

QUOTE
3) And a very subjective question, how long might the reformat and re-install process take on a 1 year old machine....maybe 4 hours versus 2 days?
more like 2 - 4 hours at most

I would like to clean out the infection before you start so as it won't cause a problem

so please run combofix and let me have the report anyway

gringo

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#7 BefuddledOne

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Posted 15 June 2010 - 11:58 PM

Hi Gringo,

I ran combofix and the logs are attached. The experience was good.

Unfortunately, my searches are still being redirected, so I must still be dirty.

What do you suppose we should do next?

Thank you!

Attached Files



#8 gringo_pr

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Posted 16 June 2010 - 12:10 AM

Greetings

I have somebody to help with the reformating if that is still what you want

please run this

TDSSKiller:
  • Please Download TDSSKiller.zip and save it on your desktop.
  • extract (unzip) its contents to your Desktop.
  • double-click the TDSSKiller Folder on your desktop.
  • right-click on TDSSKiller.exe and click Copy then Paste it directly on to your Desktop.
  • Highlight and copy the text in the codebox below.
CODE
"%userprofile%\desktop\tdsskiller.exe" -l "%userprofile%\desktop\tdsskiller.txt"
  • Click Start, click Run... and paste the text above into the Open: line and click OK.
  • If malicious services or files have been detected, the utility will prompt to reboot the PC in order to complete the disinfection procedure. Please reboot when prompted.
  • After reboot, the driver will delete malicious registry keys and files as well as remove itself from the services list.
  • a log file should be created on your C: drive named something like TDSSKiller 2.1.1 Dec 20 2009 02:40:02
  • To find the log click Start then Computer then Vista ( C:).
  • Please post the contents of that log in your next reply



gringo
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#9 gringo_pr

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Posted 16 June 2010 - 04:50 AM

when we finish here I have found someone to help you with the reformat his name is broni

he told me to send you to the vista forum
and send him a private message
to let him have the link to your post

Gringo

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#10 BefuddledOne

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Posted 16 June 2010 - 08:39 PM

Hello gingo,

I ran the tdsskiller and have had several minutes of 'redirect free' searching. So maybe it found the badness.

I have attached the only file I could find that had tdsskiller as the name and looks like a log file.

Do you see anything else in there? Is there anything else we should do?

Thanks for the info about the vista forum and broni. I'll pay him a visit when we are done.

Thank you!

Attached Files



#11 gringo_pr

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Posted 16 June 2010 - 08:53 PM

well that took out the rootkit so you can go over anytime you are ready


Good luck

Gringo
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#12 gringo_pr

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Posted 20 June 2010 - 04:17 AM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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