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Antispyware soft residual problems after removal


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#1 egstern1

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Posted 13 June 2010 - 03:46 PM

I'm mostly run linux but my children run Windows. My son picked up an infection with the Antispyware soft rogue spyware/scareware virus. I was able to remove most of it with MalwareBytes and removing the startup programs and bad registry entries. I also removed the bad proxy entry. So now I can mostly use the internet, but there are still problems. When I try to run Windows Update, Internet Explorer says the page is cannot be displayed. When I go to windowsupdate.microsoft.com with the Firefox browser, it says that the connection was reset. When I go there from an uninfected machine I get a message from Microsoft to use Internet Explorer with ActiveX turned on, so I know the virus is blocking things at a low level. I can get to other microsoft.com sites, just not ones that seem related to updates. Other weird network things also occur. When I am doing a google search for virus information I will get hits from many sites, such as bleepingcomputer.com. If I hover over the link, it shows the correct URL. If I right-click on the link to open it in a new tab, it sends me to some other unrelated garbage site. If I right-click and copy the link location and paste it into the URL bar in a new tab, I get to the correct spot. It is very weird that I'm having problems with both IE and Firefox.

I have reset all the settings in IE without any resolution. I have checkecd the network settings for DNS and gateway. There is no firewall running. The hosts file is clean and LMhosts is not activated. I have looked through the settings in Firefox but I don't see anything that would be likely to cause this. I have dumped the registry and looked through it for anything that looks suspiciously like it is blocking part of the microsoft domain but I didn't see anything.

The system is Windows XP Professional 32 bit SP3. What could be causing this kind of behavior? Thanks for your help.

egstern1

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#2 boopme

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Posted 13 June 2010 - 05:06 PM

Hello I would suspect a hidden rootkit.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 egstern1

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Posted 14 June 2010 - 09:49 PM

I ran DDS. GMER is still running. I'll post to the malware removal logs forum tomorrow.

egstern1

#4 egstern1

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Posted 15 June 2010 - 07:14 AM

I posted here http://www.bleepingcomputer.com/forums/t/324575/antispyware-soft/

After running GMER for a few hours the system became unresponsive and I had to reset it.

egstern1

#5 boopme

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Posted 15 June 2010 - 09:50 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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