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Browser Search Results Hijacked


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#1 AmyLou1

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Posted 13 June 2010 - 12:50 PM

Hello,

Recently I was using indeed.com (a job search website) and I clicked on a link for a job, and a page displayed but my computer quit responding to the mouse or keyboard. This forced me to shut down using the powerswitch. I rebooted, but since then, when I use my browser to do a google search or yahoo search, and I click on the result link, it takes me to various spam advertising sites. I can get to sites when I type in the address or even go to my favorites, but even when I type in google, and then do a search, it will take me to the spam sites. I have removed all search helper add-ons with the exception of my default google which it will not let me remove or edit.

I'm running Windows XP, Media Center Edition, SP3, and IE8

I would appreciate any help or guidance as to what to do, this goes way beyond my computer capabilities!! :thumbsup:

Thank you!!
Amy

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#2 AmyLou1

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Posted 14 June 2010 - 02:28 PM

So I'm thinking maybe I didn't include enough information, since no one has responded to my problem. I'm running McAfee, Browser Hijack Retaliator 4.5 & PC Tools Spyware Doctor.

I have also run the following programs in attempt to get rid of whatever this is: Spybot, Adaware, TFC, Malwarebytes, Rooter, Lock Search, CKScanner, WV Check, GMER Rootkit Scanner, OTL, Hijack This and Trojan Remover. Nothing has found my problem thus far. I have logs for all of the things I have run, I just didn't want to start posting them.

Help, anyone?!

#3 boopme

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Posted 14 June 2010 - 02:44 PM

Hello, post the MBAM and GMER logsplease.

Please read and follow all these instructions.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 AmyLou1

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Posted 14 June 2010 - 04:17 PM

Thank you Boopme! Here are the logs...

MBAM:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4180

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/8/2010 9:52:08 AM
mbam-log-2010-06-08 (09-52-08).txt

Scan type: Quick scan
Objects scanned: 143706
Time elapsed: 17 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 19
Registry Values Infected: 5
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\notepad.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\V71IQL7HI7 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Antimalware Doctor Inc (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\M5T8QL3YW3 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Antimalware Doctor (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.TryMedia) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\notepad (Trojan.FakeAlert) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\notepad (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\av.exe" /START "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.164,93.188.166.195 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{1c822bf2-d54a-48f5-bf7a-c5e3e14c187f}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.164,93.188.166.195 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{eff6207b-12db-4b28-922a-c9e9fec86439}\DhcpNameServer (Trojan.DNSChanger) -> Data: 93.188.162.164,93.188.166.195 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{eff6207b-12db-4b28-922a-c9e9fec86439}\NameServer (Trojan.DNSChanger) -> Data: 93.188.162.164,93.188.166.195 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\notepad.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Documents and Settings\HP_Administrator\Start Menu\Programs\Startup\scandisk.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ddot3api.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\yutfe.sys (Trojan.Rootkit) -> Delete on reboot.
C:\WINDOWS\system32\spool\prtprocs\w32x86\55m55.dll (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\spool\prtprocs\w32x86\MYW9u1m9.dll (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\ntload.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\ntload.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Application Data\avdrn.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Start Menu\Programs\Startup\scandisk.lnk (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\nsrbgxod.bak (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\NetworkService\ntload.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Update\seupd.exe (Trojan.Agent) -> Quarantined and deleted successfully.

GMER:

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit quick scan 2010-06-14 14:03:01
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\ugtdrpob.sys


---- System - GMER 1.0.15 ----

Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwMapViewOfSection [0xF72DFCE8]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenProcess [0xF72DFC14]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenThread [0xF72DFC28]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwSetSecurityObject [0xF72DFCBE]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwUnmapViewOfSection [0xF72DFCFE]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwYieldExecution [0xF72DFCD2]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtMapViewOfSection
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtOpenProcess
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtOpenThread
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtSetSecurityObject

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
AttachedDevice \FileSystem\Ntfs \Ntfs bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Ip pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\Ip mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\Tcp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Udp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\Udp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\RawIp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\RawIp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)

---- EOF - GMER 1.0.15 ----


GooredFix:

GooredFix by jpshortstuff (08.01.10.1)
Log created at 13:55 on 14/06/2010 (HP_Administrator)
Firefox version [Unable to determine]

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
(none)

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [01:11 08/08/2009]
"{B7082FAA-CB62-4872-9106-E42DD88EDE45}"="C:\Program Files\McAfee\SiteAdvisor" [02:29 04/03/2010]

-=E.O.F=-

#5 boopme

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Posted 14 June 2010 - 07:30 PM

You're welcome. This was good.and I think we can get this with a couple more runs.
If you haven't rebooted after that scan do that now. When you've booted back up do these/


Next we do a Safe mode scan. This one will be about an hour.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 AmyLou1

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Posted 15 June 2010 - 10:45 AM

I followed the instructions that you provided and I wasn't able to start in safe mode. Each time I tried, it would lock up my computer. I think the redirects are gone though! I have tried multiple links and different searches and they are taking me to the correct page. I am still getting notifications that I'm not sure about. I did manage to take some screen shots of them and will post those below the logs.

SuperAnti Spyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/14/2010 at 09:12 PM

Application Version : 4.39.1002

Core Rules Database Version : 5066
Trace Rules Database Version: 2878

Scan type : Complete Scan
Total Scan Time : 02:14:11

Memory items scanned : 757
Memory threats detected : 0
Registry items scanned : 10331
Registry threats detected : 1
File items scanned : 41543
File threats detected : 24

System.BrokenFileAssociation
HKCR\.exe

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt[5].txt
a.ads2.msads.net [ C:\Documents and Settings\HP_Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\GVP00001 ]
ads2.msads.net [ C:\Documents and Settings\HP_Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\GVP00001 ]
b.ads2.msads.net [ C:\Documents and Settings\HP_Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\GVP00001 ]
media.kgw.com [ C:\Documents and Settings\HP_Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\GVP00001 ]
secure-us.imrworldwide.com [ C:\Documents and Settings\HP_Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\GVP00001 ]
spe.atdmt.com [ C:\Documents and Settings\HP_Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\GVP00001 ]
media.scanscout.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\H4AGSW7K ]
objects.tremormedia.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\H4AGSW7K ]
secure-us.imrworldwide.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\H4AGSW7K ]

Adware.Flash Tracking Cookie
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GVP00001\A.ADS2.MSADS.NET
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GVP00001\ADS2.MSADS.NET
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GVP00001\B.ADS2.MSADS.NET
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GVP00001\SECURE-US.IMRWORLDWIDE.COM

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007830.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007831.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007832.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007833.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007834.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007837.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007840.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007841.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP5\A0007842.DLL


MBAM:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4199

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/15/2010 3:45:33 AM
mbam-log-2010-06-15 (03-45-33).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 325708
Time elapsed: 4 hour(s), 11 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\fgpipe.dll (Trojan.Agent) -> No action taken.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\fgpipe (Trojan.Agent) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\fgpipe.dll (Trojan.Agent) -> No action taken.

* I did remove the checked boxes at the end of the MBAM scan, but I think I saved the log before doing so.

Here are the pop-ups that I am still receiving from my computer, should I be worried?

This is the first one I get from Win Patrol telling me that something is trying to change a registry file:
Posted Image


Immediately after I get that, I get this from Hijack Retaliator:
Posted Image

And this is what my local keeps looking like:
Posted Image

Thanks again for your help, it is greatly appreciated!

#7 boopme

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Posted 15 June 2010 - 11:04 AM

Helo ,looks good. Do you also use SpyBot and it's TeaTimer app?

Let's see if we can fix safe mode....
SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 AmyLou1

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Posted 16 June 2010 - 10:12 AM

Hi Boopme!

I was able to fix safe mode and ran both SuperAntiSpyware and MBAM again and it came up with nothing, so I think I'm fixed!! Thank you so, so very much for helping me. I can't even begin to express my gratitude!! It's so nice to know that there are people out there that are willing to help :thumbsup:

Amy

#9 boopme

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Posted 16 June 2010 - 11:39 AM

I am so glad it's fixed.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
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