DDS/HijackThis logs are not
permitted in this forum. The Malware Response Team members are all volunteers who contribute to helping members as time permits but currently there is a backup and you may have to wait for assistance. Referrals are made to the Virus, Trojan, Spyware, and Malware Removal Logs forum
if we cannot assist you here and we need to use more powerful tools or you don't mind waiting.
), unexpected shutdowns, sudden freezing, random restarting, and booting problems during or after running anti-malware scanners can be symptomatic of a variety of things to include problems encountered with certain types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, etc) that are being scanned. Crashes can also be symptomatic of hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. Even legitimate programs like CD Emulators (Daemon Tools
, Alchohol 120%
) can trigger crashes, various stop error messages
and system hangs so you may or may not be dealing with multiple issues which are not all malware related. Troubleshooting for these kinds of issues can be arduous and time consuming. There are no shortcuts.
Alternatively you can just press WINKEY + Pause/Break
keys to bring up System Properties.
- Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
- Make sure "Write an event to the system log" is checked and that "Automatically restart" is unchecked.
- Click "OK" and reboot manually for the changes to take effect.
This can also be done in the Windows Advanced Options Menu as shown here here
by pressing the F8
key repeatedly like you would do for entering safe mode
users can refer to these instructions: How To Disable the Automatic Restart on System Failure in Windows Vista
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code
(as shown in this example
) and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause. Without that specific information, we would only be guessing rather than troubleshooting.
If you do not mind waiting and want some to check your system thoroughly, then please follow the directions in the the pinned topic titled Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
. If you cannot complete a step, then skip it and continue with the next. In Step 7
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log. Start a new topic, give it a relevant title and post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.