Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD


  • Please log in to reply
1 reply to this topic

#1 ktata

ktata

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:53 AM

Posted 13 June 2010 - 07:57 AM

I have run a Trend Micro Hijack This Log. Would like to post it in the appropriate forum to see if someone can help me stop the infamous blue screen. I cannot run Malwarebytes nor AVG without a crash

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,900 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:53 AM

Posted 14 June 2010 - 08:50 AM

DDS/HijackThis logs are not permitted in this forum. The Malware Response Team members are all volunteers who contribute to helping members as time permits but currently there is a backup and you may have to wait for assistance. Referrals are made to the Virus, Trojan, Spyware, and Malware Removal Logs forum if we cannot assist you here and we need to use more powerful tools or you don't mind waiting.

Crashes (BSOD), unexpected shutdowns, sudden freezing, random restarting, and booting problems during or after running anti-malware scanners can be symptomatic of a variety of things to include problems encountered with certain types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, etc) that are being scanned. Crashes can also be symptomatic of hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. Even legitimate programs like CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) can trigger crashes, various stop error messages and system hangs so you may or may not be dealing with multiple issues which are not all malware related. Troubleshooting for these kinds of issues can be arduous and time consuming. There are no shortcuts.

Alternatively you can just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is unchecked.
  • Click "OK" and reboot manually for the changes to take effect.
This can also be done in the Windows Advanced Options Menu as shown here here by pressing the F8 key repeatedly like you would do for entering safe mode.

-- Vista users can refer to these instructions: How To Disable the Automatic Restart on System Failure in Windows Vista.

Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code (as shown in this example) and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause. Without that specific information, we would only be guessing rather than troubleshooting.

If you do not mind waiting and want some to check your system thoroughly, then please follow the directions in the the pinned topic titled Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help. If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log. Start a new topic, give it a relevant title and post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users