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Painfully slow PC & constant Freezing


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12 replies to this topic

#1 Dave21

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Posted 13 June 2010 - 06:23 AM

Hello

I'm running windows XP pro SP2 & should be upto date with updates. A Pentium 3.4 Ghz & 1G of RAM
I'm using AVG free & the windows Firewall.

I've run malwarebytes & no infections found AVG doesn't find anything, I've tried Hitman pro 3.5 - no threats found

My Pc takes about 10 min to boot up to a point where I can use it & freezes intermittantly when all I can do is reboot.
In addition to the above I've also run checkdisk & defrag.

Can someone please review the attached & offer some help as to what can I do next! It's getting to the point of reformatting my hard disk
& spending the next week getting things re-installed.

cheers

Dave w00t.gif

Attached Files



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#2 m0le

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Posted 17 June 2010 - 07:43 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
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#3 Dave21

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Posted 20 June 2010 - 01:48 PM

I've tried running GMER.exe as requested but every time (even in Safe mode) I get a "blue screen of death" after about 2hrs & it seems to be pgldipow.sys causing theproblem everytime & I can't find it on my PC.

#4 m0le

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Posted 20 June 2010 - 03:41 PM

Sounds like Gmer is being blocked.


Please run Combofix

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#5 Dave21

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Posted 21 June 2010 - 01:31 PM

I've run combofix as requested & I've attached the log file.

Incidently, the PC wont shutdown either lately I've had to use the power button. It just hangs at "Windows is shutting down"

Attached Files



#6 m0le

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Posted 21 June 2010 - 04:44 PM

Sounds like we have remnants of malware which is still holding up the PC

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#7 Dave21

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Posted 24 June 2010 - 04:28 PM

Things are a lot better, the PC starts up OKish, seems to work fine once I'm logged on & will shut down even though it seems to take a lot longer than normal.

I've run drweb-cureit.exe once & it didn't find any threats but I've not had a chance to do a complete scan as yet, hopefully I'll be able to do that tomorrow & I'll post the log after that.

All in all things are looking UP thumbup.gif

#8 m0le

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Posted 27 June 2010 - 05:47 PM

Okay, looking forward to the Dr Web full scan log thumbup2.gif
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#9 m0le

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Posted 01 July 2010 - 07:44 PM

You still there, Dave21?
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#10 Dave21

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Posted 02 July 2010 - 08:44 AM

I am still here, things have been on hold due to Family crisis & now my cars playing up wacko.gif

Anyway I've now run a complete scan & but I can't upload the file it seems to be to big (2MB).

PC seems to be behaving Ok, Starts OK but still seems to take longer than normal to shut down dry.gif

#11 m0le

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Posted 02 July 2010 - 07:08 PM

Can you run this program which will look for conflicts which might be slowing up the shutdown

Please download ConflictInfo by aommaster to your desktop.
  1. Double click

  2. Press to begin.

  3. It shall produce a ConflictInfo.txt on your desktop.

  4. Please copy and paste the log in your next reply.

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#12 m0le

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Posted 05 July 2010 - 06:59 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#13 m0le

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Posted 06 July 2010 - 07:27 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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