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I Think I am Infected..Laptop shuts off by itself.


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6 replies to this topic

#1 Dirk Pro

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Posted 12 June 2010 - 08:41 PM

I have a laptop and whenever I use it, it would randomly shut off by itself. It would occur when I am playing video games, browsing the web, or doing virus scans. I might be infected. What can I do?

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#2 Budapest

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Posted 15 June 2010 - 01:28 AM

This problem can be caused by overheating. Try blowing out the vents with compressed air and ensure a good air flow around the vents.

You can try this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Dirk Pro

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Posted 15 June 2010 - 07:13 AM

Hmm overheating can definitely be causing it. I was worried because it occured out of nowhere. I never had problems with my laptop before.

Here's the log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4199

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

6/15/2010 8:08:53 AM
mbam-log-2010-06-15 (08-08-53).txt

Scan type: Quick scan
Objects scanned: 123768
Time elapsed: 9 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Budapest

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Posted 15 June 2010 - 04:07 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Dirk Pro

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Posted 15 June 2010 - 09:05 PM

Here's the log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/15/2010 at 09:58 PM

Application Version : 4.39.1002

Core Rules Database Version : 5070
Trace Rules Database Version: 2882

Scan type : Complete Scan
Total Scan Time : 01:44:50

Memory items scanned : 290
Memory threats detected : 0
Registry items scanned : 8393
Registry threats detected : 0
File items scanned : 127551
File threats detected : 59

Adware.Tracking Cookie
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@ads.bridgetrack[1].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@ads.bridgetrack[2].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@ads.pointroll[2].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@advertising[1].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@advertising[3].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@ar.atwola[1].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@ar.atwola[2].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@ar.atwola[3].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@ar.atwola[4].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@at.atwola[1].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@at.atwola[2].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@at.atwola[3].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@at.atwola[4].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@atwola[1].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@atwola[2].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@atwola[3].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@atwola[4].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@cdn.at.atwola[1].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@cdn.at.atwola[3].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@cdn.at.atwola[4].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@doubleclick[2].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@tacoda[1].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@tacoda[3].txt
C:\Users\James Ng\AppData\Roaming\Microsoft\Windows\Cookies\james_ng@yieldmanager[1].txt
.adinterax.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.adinterax.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.collective-media.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.collective-media.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.doubleclick.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.bs.serving-sys.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.serving-sys.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.serving-sys.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.serving-sys.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.serving-sys.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.serving-sys.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.serving-sys.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.serving-sys.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.atdmt.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.atdmt.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.invitemedia.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.invitemedia.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.invitemedia.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.content.yieldmanager.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.revsci.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.revsci.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.revsci.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.apmebf.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.mediaplex.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.mediaplex.com [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.revsci.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.revsci.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.specificclick.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]
.specificclick.net [ C:\Users\James Ng\AppData\Roaming\Mozilla\Firefox\Profiles\4va1r9td.default\cookies.sqlite ]

#6 Budapest

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Posted 15 June 2010 - 09:09 PM

You seem to be clean of viruses etc.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Dirk Pro

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Posted 15 June 2010 - 09:14 PM

Yeah I am beginning to think that it might be an overheating problem. I've had the laptop on for about 3 hours now with no shut downs at all. At the time I posted this thread I could barely turn on the laptop. Thanks for the help though. If anything weird happens I'll post back.




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