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Hacked......twice


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5 replies to this topic

#1 SydneyL

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Posted 12 June 2010 - 05:37 PM

Hi,

I am not very computer savvy, so bear with me.

I believe the person I previously hired (independently) put keylogging software on my computer. He set up my Google email account and I believe has admin privileges as he is an IT person for a school district. He installed Norton Endpoint Protection (from my employer) as well as updated versions of Windows, etc. My google account was hacked into and eventually my laptop was as well. I got several notifications that someone else (from different computer) was using my IP address and also a notice about MAC spoofing. After all that happened, I deactivated my google account; wiped out my laptop (partitions were deleted/full erase) and reinstalled to factory out-of-box. I got a new modem from my provider.

Everything appeared fine for about a week or so, then I noticed the time setting changed as well as some of the settings. I ran a pingwww.infopackets.com command and it came back as going through my provider (though two of the addresses were invalid) and going through two other providers (different states) consistently. I made reports to my provider as well as the other provider; sent logs to my provider and am waiting to hear back.

Any traces I do consistently go to a private IP address that I cannot identify. I did a few DNS trace routes from the web previously and they came back as not existing (some letters/numbers resembled my carrier but it was not legit). I now have a bunch of programs and processes that were on my computer before that I have not reinstalled and alot of old processes that say they were installed PRIOR to the date I wiped everything out and reinstalled everything.

I have been getting notices from windows defender about port attacks. I have open ports that are very high numbers. At one point, some of my programs were disabled (several times) including Norton and Windows Defender. I ran a scan the other day and various registry errors; changes have been made to the registry (I have no idea how to do that).

And it appears that I now have Windows 7 - which I did not purchase.

I am at loss as to what to do at this point. I have not put any of my files back onto my computer so I'm ok with wiping it out and starting all over again. But I need to figure out how whoever it is keeps getting in so I can keep them out the next time.

I have a Toshiba Satellite A205, 32-bit operating system
Windows Vista Home Premium - Service Pak 2
Modem (I have wireless disabled) DSL

I have Windows Defender; Norton Endpoint Protection, have been running scans almost daily with Malewarebytes.

Edited by SydneyL, 12 June 2010 - 06:12 PM.


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#2 boopme

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Posted 12 June 2010 - 06:37 PM

Hello and welcome.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 SydneyL

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Posted 12 June 2010 - 11:45 PM

I did get all the scans to run.

I just want to confirm that I am still to attach the zip file when I post in the other section? And do I need to include all the info from my original post? I am not sure what to post for virus in the topic section....I did not see anything that said virus detected but honestly, I likely wouldn't know if there was one in the logs....

#4 boopme

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Posted 13 June 2010 - 10:37 AM

Hi,
Attach the zip.
Copy this link to this topic.
http://www.bleepingcomputer.com/forums/top...ml#entry1798392

Name it possible DNS hijack
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 SydneyL

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Posted 13 June 2010 - 03:14 PM

Awesome - and thank you. I very much appreciate all your help!

#6 Orange Blossom

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Posted 13 June 2010 - 03:50 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/324173/possible-dns-hijack/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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