Posted 12 June 2010 - 05:18 PM
Hi everyone, we have a Gateway laptop with AMD 64 processor running windows xp. My wife went to back up her quick books and burn the files onto cd as she periodically does, but the computer is suddenly not recognizing the cd.
The cd writing wizard comes up and when she clicks "write the files to cd" a window comes up that says "there is no disc in the drive, please insert a writable disc into the drive". She has tried using multiple discs, some from the same lot that she has been using successfully in the past and also some from a different manufacturer. Gets the same message.
You can insert a disc that she burned in the past and the computer will read it and show all the files no problem. If you take a cd that she has written files onto allready and try to write more files onto it by right clicking the file and choosing "send to", you get a window that says "windows does not support this cd-r format".
Everything worked just fine until a couple weeks ago, we haven't changed any settings. The only difference is we swapped from McAfee to Norton antivirus at about the same time that this problem started. Would Norton have anything to do with this? Any ideas for how to fix this problem?
Really appreciate any thoughts y'all have on this, Thanks!