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computer slow and can't find the problem


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19 replies to this topic

#1 edrichstl

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Posted 12 June 2010 - 11:50 AM

I have run malwarebytes and cleaned some problems but still seems slow. ran the DDS and gmer. also hjt but you may not need it?

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Edited by edrichstl, 12 June 2010 - 11:52 AM.


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#2 etavares

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Posted 16 June 2010 - 05:38 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log.


If I don't respond within 2 days, please feel free to PM me.
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#3 edrichstl

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Posted 17 June 2010 - 05:44 PM

I re did the logs.. Thanks..

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#4 etavares

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Posted 17 June 2010 - 06:17 PM

Hello, edrichstl.








Trusted Zone Warning

Having trusted sites may not be a good idea. The reason why I say it's not a good idea is because the security settings for the internet is not extremely high and once you put a site in your trusted zone, basically almost anymore or thing, including hackers or other malicious software have full access to that site which can lead to hijacking that site and may even have access to your computer. Are you sure you trust a site to that degree?

It is recommended NOT to have ANY sites in your Trusted Zone unless the site requires it to function properly and you trust it very well. Other than that, it is not necessary for you to add any sites into the trusted zone. If you're not sure, and/or you do not need these in your trusted zone to facilitate access or you did not knowingly permit this access yourself, then please remove those sites from your trusted zone.

They can be accessed in Internet Explorer via Tools>>Internet Options>>Security>>Trusted Zone>>Sites. Remove if there are any there.



Step 1

Download and run HAMeb_check.exe
Post the contents of the resulting log.



Step 2
  1. Please download MBR.EXE by GMER. Save the file in your root directory. (C:\)
  2. Open Notepad and copy and paste the text in the codebox below (excluding the word Code) into Notepad.
    CODE
    @echo off
    cd\
    mbr.exe -t
    start mbr.log
  3. Next, select File --> Save As, change file type to All Files (*.*), and save it as fixme.bat in your c:\ folder.
  4. Open your c:\folder and double-click on fixme.bat. A logfile will open (C:\mbr.log). Please paste the contents in your next reply.

etavares


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#5 edrichstl

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Posted 18 June 2010 - 12:49 PM

it sayd that mbr.exe is not a valid win32 app, re d/l it and it worked. Thanks

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#6 etavares

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Posted 18 June 2010 - 05:11 PM

Hello, edrichstl.

Yup, you've got the HelpAssistant Virus.

Backdoor Warning
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.











Step 1

Please download HelpAsst_mebroot_fix.exe and save it to your desktop.
Close out all other open programs and windows.
Double click the file to run it and follow any prompts.
If the tool detects an mbr infection, please allow it to run mbr -f and shutdown your computer.
Upon restarting, please wait about 5 minutes, click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

Make sure you leave a space between helpasst and -mbrt !
When it completes, a log will open.
Please post the contents of that log.


*In the event the tool does not detect an mbr infection and completes, click Start>Run and type the following bolded command, then hit Enter.

mbr -f

Now, please do the Start>Run>mbr -f command a second time.
Now shut down the computer (do not restart, but shut it down), wait a few minutes then start it back up.
Give it about 5 minutes, then click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

Make sure you leave a space between helpasst and -mbrt !
When it completes, a log will open.
Please post the contents of that log.

**Important note to Dell users - fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not allow the tool to execute mbr -f nor execute the command manually, and you will either need to restore your computer to a factory state or allow your computer to remain having an infected mbr (the latter not recommended).

etavares


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#7 edrichstl

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Posted 21 June 2010 - 02:46 PM

Here are the 2 logs. speed seems back

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#8 etavares

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Posted 21 June 2010 - 05:40 PM

OK, it didn't fully complete. Please download and run profiles, then post the resulting log. We'll have to do a bit manually.

profiles.exe


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#9 edrichstl

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Posted 24 June 2010 - 02:01 PM

hope it is ok

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#10 etavares

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Posted 24 June 2010 - 05:16 PM

Hello, edrichstl.
Ok, let's take care of the remnants.



Step 1

Install ERUNT
This tool will create a complete backup of your registry. After every reboot, a new backup is created to ensure we have a safety net after each step. Do not delete these backups until we are finished.
  • Please download erunt-setup.exe to your desktop.
  • Double click erunt-setup.exe. Follow the prompts and allow ERUNT to be installed with the settings at default. If you do not want a Desktop icon, feel free to uncheck that. When asked if you want to create an ERUNT entry in the startup folder, answer Yes. You can delete the installation file after use.
  • Erunt will open when the installation is finished. Check all items to be backed up in the default location and click OK.

You can find a complete guide to using the program here:
http://www.larshederer.homepage.t-online.de/erunt/erunt.txt

When we are finished with fixing your computer (I will make it clear when we are), you can uninstall ERUNT through Add/Remove Programs. The backups will be stored at C:\WINDOWS\erdnt, and will not be deleted when ERUNT is uninstalled.



Step 2
  1. Please open Notepad.
  2. Copy and paste the text in the box below into Notepad, excluding the word code.
    CODE
    @echo off
    echo Please wait
    net stop RDSessMgr >nul 2>&1
    net stop TermService >nul 2>&1
    net user HelpAssistant /active:no >nul 2>&1
    net user HelpAssistant.TRAVEL2 /active:no >nul 2>&1
    net localgroup Administrators HelpAssistant /delete >nul 2>&1
    net localgroup Administrators HelpAssistant.TRAVEL2 /delete >nul 2>&1
    attrib -s -h -r %systemdrive%\docume~\HelpAssistant.TRAVEL2\* /s /d
    del /s/q %SystemDrive%\Documents and Settings\HelpAssistant.TRAVEL2\*.* >nul 2>&1
    rmdir /s/q %SystemDrive%\Documents and Settings\HelpAssistant.TRAVEL2\ >nul 2>&1
    attrib -s -h -r %systemdrive%\docume~\HelpAssistant\* /s /d
    del /s/q %SystemDrive%\Documents and Settings\HelpAssistant\*.* >nul 2>&1
    rmdir /s/q %SystemDrive%\Documents and Settings\HelpAssistant\ >nul 2>&1
    if exist %systemroot%\system32\termsrv32.dll del /q %systemroot%\system32\termsrv32.dll >nul 2>&1
    reg delete "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-796845957-1004336348-839522115-1000" /f
    reg add HKLM\SYSTEM\CurrentControlSet\Services\TermService\Parameters /v ServiceDll /t REG_EXPAND_SZ /d ^%systemroot^%\System32\termsrv.dll /f
    exit
    cls

    This fix is custom made for this user's computer.
  3. Select File-->Save As
  4. Select File as Type: All Types (*.*)
  5. Save it to your desktop as fixme.bat
  6. Double-click fixme.bat on your desktop to run the fix.
  7. A window will briefly pop up then close.



Step 3

reboot.



Step 4

We need to run Profiles by noahdfear.
  1. Download Profiles and save it to your desktop.
  2. Double-click profiles.exe and post the resulting log into your reply.



Step 5

Download and run HAMeb_check.exe
Post the contents of the resulting log.

etavares


If I don't respond within 2 days, please feel free to PM me.
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#11 edrichstl

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Posted 25 June 2010 - 03:14 PM

here they are

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#12 etavares

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Posted 26 June 2010 - 06:32 AM

Hello, edrichstl.

OK, progress! We manually closed the account, but the folders still exist. They are quite large. Let's try using this tool.

Click Start-->Run, type
helpasst -folder

and press OK.

It will prompt you if you want to delete folders. You ONLY want to delete these folder by pressing Y then enter at the prompt for each.

(folders ending in:)
HelpAssistant
HelpAssistant.TRAVEL2


Please run the HAMeb_Check.exe file after that and post the resulting log.




etavares


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#13 edrichstl

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Posted 27 June 2010 - 02:56 PM

looking good?

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#14 etavares

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Posted 27 June 2010 - 03:01 PM

Hello, edrichstl.

Much better. How is your computer running?



Step 1

Please pull anything out of the recycle bin that you want to save. Part of this fix will empty temp files, and that does include the recycle bin.

We need run an OTL Script
  1. Please download OTL from one of the following mirrors if you do not still have it.
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Paste the following code under the Custom Scans/Fixes box at the bottom. Do not include the word "Code".
    CODE
    :OTL
    SRV - File not found [Disabled | Stopped] --  -- (VETMSGNT)
    SRV - File not found [Disabled | Stopped] --  -- (LiveUpdate)
    SRV - File not found [Disabled | Stopped] --  -- (CAISafe)
    SRV - File not found [Disabled | Stopped] --  -- (Automatic LiveUpdate Scheduler)
    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No CLSID value found.
    O3 - HKU\S-1-5-21-796845957-1004336348-839522115-1003\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
    :Reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]
    "DisableMonitoring" = 0
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]
    "DisableMonitoring" = 0
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]
    "DisableMonitoring" = 0
    :Commands
    [EmptyTemp]
  5. Click the Run Fix button at the top.
  6. let the program run unhindered and reboot when it is done.
  7. You will get a log when it is done, please post that in your reply.
  8. Please then create a new OTL report....
  9. Click the "Scan All Users" checkbox.
  10. Push the button.
  11. A report will open, copy and paste it in a reply here.



Step 2

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push

etavares


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#15 extremeboy

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Posted 29 June 2010 - 09:09 PM

Hello there. smile.gif

I'm Extremeboy (or EB for short) and I will continue to help your log here.

Etavares as mentioned in his Signature that he will be away from the 1st of July to the 11th and so I will help him take over for the time being.

--
Please follow instructions as mentioned in his last post and follow me up with any updates etc... and we will continue from there. If you have any questions etc... feel free to ask.

Thanks.

With Regards,
Extremeboy
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If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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