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Microsoft Outlook 2000 will not open


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#1 Wildwacker

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Posted 12 June 2010 - 10:07 AM

Hi,
MS Outlook 2000 will not open and shows the following error: "Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience."
Was able to make it work at times by using system restore to an earlier time but eventually it would fail again and I ran out of system restore points.
What do I do now?
Thanks

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#2 caperdog

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Posted 12 June 2010 - 10:39 AM

hmm.. if i remember correctly you can go to Add/Remove Programs in Control Panel and select to remove Outlook or maybe Office 2000 and a box will pop up with the option to repair the installation. click repair. if i am wrong about the repair option you can just cancel the removal.

#3 Wildwacker

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Posted 12 June 2010 - 12:33 PM

Thanks for the suggestion.
I did the repair of Office 2000 but Outlook 2000 still has the same error.

#4 caperdog

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Posted 12 June 2010 - 01:04 PM

have you installed any programs recently that may effect email, like new virus scanner, firewall, emoticons ?

#5 Eyesee

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Posted 12 June 2010 - 06:31 PM

Im thinking that a plugin might be the problem

click start - run & type
outlook /safe

See if it works then
In the beginning there was the command line.

#6 Wildwacker

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Posted 12 June 2010 - 08:55 PM

Thanks.
I tried the suggestion, but the computer came back with "Windows cannot find ‘outlook/safe’. Make sure you typed he name correctly, and try again. To search for a file, click the Start button, and then click Search."
Now what?

#7 Wildwacker

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Posted 12 June 2010 - 08:58 PM

Have not installed any programs recently that may effect email, like new virus scanner, firewall, emoticons ? I don't use emoticons.

#8 caperdog

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Posted 12 June 2010 - 09:30 PM

outlook stores all its data in a single pst file. if there is a problem with the .pst file there is a utility with outlook that can try to repair it.
this is a how to http://www.howtogeek.com/howto/microsoft-o...lders-pst-file/

if the pst is good and you are still having problems with outlook then you could save your pst file, re-install outlook, then restore you pst file. http://www.howto-outlook.com/howto/backupandrestore.htm

#9 Wildwacker

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Posted 13 June 2010 - 09:31 AM

I used scanpst.exe to repair the .pst file and there were no errors in the file.
I then reinstalled Outlook but it will still not open and the error remains.

#10 caperdog

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Posted 13 June 2010 - 10:33 AM

can you check the event viewer to see if that gives us a clue ?
right click My Computer --> manage

#11 Wildwacker

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Posted 13 June 2010 - 11:34 AM

In the event viewer:
Under Antivirus it lists some errors under avast! but the last one was on 5/24/2010
Under Application the only errors it lists are Application Error and Google Update errors.
Under Internet Explorer no items are listed.
Under Security no errors are listed.
Under System it lists errors for System Control Manager

#12 caperdog

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Posted 13 June 2010 - 12:07 PM

what are the event id and description you get for Application errors and system control manager ? does anything look related to outlook. you can google the error id number to see if it is related. such as error in winfax could be used by office programs.

right click error --> properties

Edited by caperdog, 13 June 2010 - 12:09 PM.


#13 Wildwacker

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Posted 13 June 2010 - 07:05 PM

Thanks,

right click error --> properties

"Faulting application outlook.exe, version 9.0.0.6604, faulting module unknown, version 0.0.0.0, fault address 0x0007f787"

Checked on google and recommendations included changing the outcmd.dat file to outcmd.old which I did with no success.
Also recommended I start outlook in safe mode with the following: Start-> Run; outlook.exe /safe
Did not help.
Now what?

#14 caperdog

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Posted 14 June 2010 - 05:29 PM

if you are sure it is not virus related, all i can think of is save your pst, completely uninstall office, then reinstall.

the only other misery i can think of is office or windows updates. uninstall them one by one from latest date. after each uninstall see if your problem is solved.

#15 Wildwacker

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Posted 15 June 2010 - 05:04 PM

This may take a while. Get back to you when I finish.




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