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Network Cable Unplugged


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#1 Runner24

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Posted 12 June 2010 - 10:04 AM

Hi,

I've often come across this forum in my Google searches when looking for advice to computer issues so it's only natural I finally join and directly post an issue I'm dealing with now.

Here's my setup:
Dell Inspiron 1100 laptop running off power adapter
WinXP SP2
512mb RAM
20gb Hard Drive 14gb free
Hardwired to Actiontec Modem Router on Verizon FIOS
Network Adapter: Broadcom 440x 10/100 Integrated Controller

PROBLEM
When I start the computer, the computer icon blinks: A network cable is unplugged
If I run the Broadcom Advanced Control Suite/Diagnostics Test that usually results in it being able to connect.
I also sometimes - but not always - get Generic Host Process for Win32 Services error when I boot up: Generic Host Process for Win32 services has encountered a problem and needs to close.
Under details for this error I see this:
Error Signature
szAppName: svchost.exe szAppVer: 5.1.2600.2180 szModName: ntdll.dll
zsModVer: 5.1.2600.3520 offset: 00018af2

The cables, modem, connection are all good and work with other computers fine. I've tried uninstalling and re-installing the Network Adapter driver. The computer is clean of any viruses and spyware as far as I know. I do have Avira Anti-virus and Windows Firewall.

In searching on this error, I've come across alot of people with a similar issue, but no real solutions.

Thanks for any help on this.

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#2 hamluis

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Posted 12 June 2010 - 10:33 AM

What kind of errors are reflected in Event Viewer...relative to your connection/network?

Louis

#3 Runner24

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Posted 12 June 2010 - 02:12 PM

What kind of errors are reflected in Event Viewer...relative to your connection/network?

Louis



I'm getting a whole buncha these under EVENT VIEWER/APPLICATION:

"Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration."

#4 hamluis

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Posted 12 June 2010 - 02:48 PM

Are you running the beta version of IE8?

Louis

#5 Runner24

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Posted 12 June 2010 - 03:14 PM

Are you running the beta version of IE8?

Louis



I did have IE 8 on this but removed it because I didn't like it and then I installed IE7

#6 hamluis

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Posted 12 June 2010 - 05:11 PM

Take A Look...

Note in particular the suggestion to backup the registry before attempting any registry edit. A good tool for doing such is ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html.

Louis

#7 Runner24

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Posted 12 June 2010 - 07:57 PM

Take A Look...

Note in particular the suggestion to backup the registry before attempting any registry edit. A good tool for doing such is ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html.

Louis



Backed up the reg using ERUNT
Deleted the following entries in the reg:
{7B849a69-220F-451E-B3FE-2CB811AF94AE} = Internet Explorer User Accelerators

{CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} = Internet Explorer Machine Accelerators

No difference when I boot up it still says the same errors:
"Generic Host Process for Win32 services has encountered a problem and needs to close."
"A network cable is unplugged..."

Interesting difference though, before after I ran the Broadcom Diagnostic Utility I COULD connect to the internet. NOW, it says I'm connected but when i bring up a IE7 browser page it says "Internet Explorer cannot display the page..."

#8 hamluis

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Posted 12 June 2010 - 08:08 PM

Try unplugging your cable modem for a few seconds...then reconnecting?

Louis

#9 Runner24

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Posted 12 June 2010 - 08:26 PM

Try unplugging your cable modem for a few seconds...then reconnecting?

Louis



Nah still says "Internet Explore cannot display the webpage"

I just noticed something that i didn't mention. When I used to run the Broadcom Diagnostic test it would stop the "Internet cable disconnected..." message from blinking on and off. Now when the test runs, the connection stays on, even though I can't display a webpage.

Edited by Runner24, 12 June 2010 - 08:33 PM.


#10 Runner24

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Posted 12 June 2010 - 09:28 PM

Evidently, the connection is quirky...after I re-booted it a couple times, it's back to connecting to the internet and displaying an internet page after I run the Broadcom Diagnostic Test...we're back where we started...

Edited by Runner24, 12 June 2010 - 09:29 PM.


#11 hamluis

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Posted 13 June 2010 - 08:03 AM

I would try a PCI NIC to see if this is a hardware problem.

Louis

#12 Runner24

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Posted 13 June 2010 - 12:12 PM

I would try a PCI NIC to see if this is a hardware problem.

Louis



Are you saying I should replace the Ethernet card in the laptop...I'm not sure but isn't that probably built into the motherboard. If you're saying to try a wireless card, I know the wireless card already works.

#13 hamluis

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Posted 13 June 2010 - 12:31 PM

My error :thumbsup:, forgot this is a laptop.

Louis

#14 Runner24

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Posted 13 June 2010 - 01:52 PM

My error :thumbsup:, forgot this is a laptop.

Louis



Hey no problem I appreciate the help. Do you or anyone else have any other suggestions? Would a complete reinstall of Windows and drivers be the only other alternative? And if the same error pops up about network cable disconnected, would that point to a defective ethernet card on the motherboard?

Although, I think I should mention, it seems like I didn't have this problem before I uninstalled IE8. I was able to hardwire connect to the internet before. So if the Ethernet card is suddenly broke it coincides with this.

Edited by Runner24, 13 June 2010 - 01:58 PM.


#15 hamluis

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Posted 13 June 2010 - 02:10 PM

IMO, laptop problems are hard to troubleshoot.

I'm not going to pretend that I have an answer for most of those :thumbsup:.

If it were me, I'd just install IE8 and uninstall/reinstall the network...and hope for the best.

Network cable unplugged issues for me usually occur because I've kicked the connection cable loose.

Louis




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