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Norton Internet Seurity 2010 indicates Suspicious.Cloud virus


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3 replies to this topic

#1 SantaClaus

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Posted 12 June 2010 - 08:23 AM

Moved to proper forum,Virus, Trojan, Spyware, and Malware Removal Logs ~~boopme

At each login I NIS 2010 finds and a virus in a file at C:\windows\temp\tmpXXXXXX, where XXXXXX is a longer hex number. NIS removes the file to its quarantine store. Neither full scans with NIS nor Malwarebytes' Anti-Malware in normal or safe mode detects any viruses. Still as this happens at every login, there must be some other driver, service or other piece of software that is infected and that writes the tmp file and presumably tries to execute it at every login, but I cannot find out what.

I have also run updated versions of Ad-aware, Ccleaner, on-line virus scans at Norton.com and F-secure. No scan finds anything other than low risk tracking cookies, which they remove after each scan. The F-secure on-line scan indicated some other problem which I tried to fix by deleted the listed files The log is also attached.

I have tried to follow your your procedure at your "Virus, Trojan, Spyware, and Malware Removal Logs" page, but when I tries to run GMER downloaded from http://www.gmer.net/gmer.zip GMER crashes during the scan after a couple of minutes (at different points at different times) this also happens in safe mode.

My box doesn´t seem to be sluggish or otherwise affected but I am afraid that some virus may do some harmful things if I do not remove it. I would be most grateful if someone can help me.

Edit: I also did run hijackthis and have attached the log.

Regards

Attached Files


Edited by boopme, 12 June 2010 - 09:25 AM.


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#2 schrauber

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Posted 16 June 2010 - 11:16 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 SantaClaus

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Posted 18 June 2010 - 04:22 AM

I am sorry, but I could not wait any longer since I needed my box and felt unsure whether any virus might affect my work and my emails.
So, I reformatted C: and reinstalled Vista. Of course all of this took lots and lots of hours to reload tons of programs, millions of Vista updates, NIS restore and scans etc. And the result?

My LG R700 box supplies a system control program to display extra information such as audio volume level etc overlayed the normal screen content which generates an exception every time I switch of the box which is annoying (and no LG update of course). When I wanted to deactivate this auto started programs via the Control Panel > Program > Standard Program > Change what Programs that are started automatically (translated from Swedish, might differ from the English original), a pop up window says that a program Windows Defender must be activated first. The pop up window allowed me to activate the Windows Defender program, which I did and then inactivated the defending program. Of I did not reflect more on this.

But, next time I restarted the box I again got a NIS alarm saying "Suspicious.Cloud" and that it had removed a virus from my box. Now I remember that I, prior to the appearance of the same NIS virus warning 2 weeks, ago I also wanted to inactivated a auto started program. Of course, at a closer look I discovered that Windows Defender also is a Internet security program and that also uses heuristic technologies. Naturally one cannot have two anti virus programs running and after having disabled Windows Defender the NIS virus alarm disappears. I had not downloaded Windows Defender actively, it came down with windows auto update without I noticed. Also Vista don't give any alternative to deactivate a auto started program via the Control Program without using Windows Defender. Of course either Vista or NIS should warn that another anti virus program is already running so that this does not happen the user.

Thank you anyway for your very important job and you devotion

Regards Lennart





#4 schrauber

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Posted 19 June 2010 - 12:09 PM

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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