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Constant Norton threat alerts


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#1 Shawnee2

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Posted 12 June 2010 - 06:37 AM

Hello, I'm new so I appoligize if I posted this in the wrong location.

Each time I start up IE I get an alert message from Norton saying someone is trying to attack. It will reapear evey few minutes. When I look at the address it does not appear to come from the same address. Can this be stopped? I'm using Norton 360. I've ran a full scan and also used the Malware scan with no indication of any issues. Thanks for you help.

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#2 boopme

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Posted 12 June 2010 - 06:56 PM

Hello and welcome. Is this PC on a network?

Run a full system scan in safe mode with the latest Norton definitions. Then unplug the network connection and reboot the computer. Does the backdoor.tidserv detection come up again? If so, then we need to search for another undetected process on your computer.


Now run TDDS Killer
Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK. (If Vista, click on the Vista Orb and copy and paste the following into the Search field. (make sure you include the quotation marks) Then press Ctrl+Shift+Enter.)


    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • It may ask you to reboot the computer to complete the process. Allow it to do so.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Shawnee2

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Posted 14 June 2010 - 08:50 PM

My PC is a laptop and it is on a wireless connection at the house.

I ran Norton in safe mode and it foound backdoor.tidserv. It would not let me do anything with it. I turned off my wireless connection and restarted the computer.

Should I now run the TDDS Killer or how should I proceed. I forgot to mention that the alerts start as soon as I make an Internet connection.

Thanks for your help.

#4 boopme

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Posted 14 June 2010 - 09:12 PM

Yes now TDDS and then MBAM.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Shawnee2

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Posted 14 June 2010 - 10:13 PM

Attached are both scans. TDSS found one issue and Malware did not find anything. Let me know what else I need to do. I did not try to log onto the Internet are running these so I don't know if it is better or not. Thanks again..



22:44:23:281 0560 TDSS rootkit removing tool 2.3.2.0 May 31 2010 10:39:48
22:44:23:281 0560 ================================================================================
22:44:23:281 0560 SystemInfo:

22:44:23:281 0560 OS Version: 5.1.2600 ServicePack: 3.0
22:44:23:281 0560 Product type: Workstation
22:44:23:281 0560 ComputerName: JEFF
22:44:23:281 0560 UserName: JD
22:44:23:281 0560 Windows directory: C:\WINDOWS
22:44:23:281 0560 Processor architecture: Intel x86
22:44:23:281 0560 Number of processors: 1
22:44:23:281 0560 Page size: 0x1000
22:44:23:281 0560 Boot type: Normal boot
22:44:23:281 0560 ================================================================================
22:44:23:921 0560 Initialize success
22:44:23:921 0560
22:44:23:921 0560 Scanning Services ...
22:44:24:765 0560 Raw services enum returned 353 services
22:44:24:781 0560
22:44:24:781 0560 Scanning Drivers ...
22:44:25:812 0560 ACPI (8fd99680a539792a30e97944fdaecf17) C:\WINDOWS\system32\DRIVERS\ACPI.sys
22:44:25:828 0560 ACPIEC (9859c0f6936e723e4892d7141b1327d5) C:\WINDOWS\system32\DRIVERS\ACPIEC.sys
22:44:25:906 0560 aec (8bed39e3c35d6a489438b8141717a557) C:\WINDOWS\system32\drivers\aec.sys
22:44:25:984 0560 AegisP (2c5c22990156a1063e19ad162191dc1d) C:\WINDOWS\system32\DRIVERS\AegisP.sys
22:44:26:062 0560 AFD (7e775010ef291da96ad17ca4b17137d7) C:\WINDOWS\System32\drivers\afd.sys
22:44:26:187 0560 ApfiltrService (d3da11b88ab29076b78ff79f35f0586b) C:\WINDOWS\system32\DRIVERS\Apfiltr.sys
22:44:26:218 0560 Arp1394 (b5b8a80875c1dededa8b02765642c32f) C:\WINDOWS\system32\DRIVERS\arp1394.sys
22:44:26:281 0560 AsyncMac (b153affac761e7f5fcfa822b9c4e97bc) C:\WINDOWS\system32\DRIVERS\asyncmac.sys
22:44:26:468 0560 atapi (9f3a2f5aa6875c72bf062c712cfa2674) C:\WINDOWS\system32\DRIVERS\atapi.sys
22:44:26:531 0560 Atmarpc (9916c1225104ba14794209cfa8012159) C:\WINDOWS\system32\DRIVERS\atmarpc.sys
22:44:26:640 0560 audstub (d9f724aa26c010a217c97606b160ed68) C:\WINDOWS\system32\DRIVERS\audstub.sys
22:44:26:687 0560 Beep (da1f27d85e0d1525f6621372e7b685e9) C:\WINDOWS\system32\drivers\Beep.sys
22:44:26:796 0560 BHDrvx86 (76154fa6a742c613b44bb636b1a7c057) C:\WINDOWS\System32\Drivers\N360\0308000.029\BHDrvx86.sys
22:44:26:859 0560 cbidf2k (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\drivers\cbidf2k.sys
22:44:26:937 0560 ccHP (8973ff34b83572d867b5b928905ad5ac) C:\WINDOWS\System32\Drivers\N360\0308000.029\ccHPx86.sys
22:44:27:125 0560 Cdaudio (c1b486a7658353d33a10cc15211a873b) C:\WINDOWS\system32\drivers\Cdaudio.sys
22:44:27:218 0560 Cdfs (c885b02847f5d2fd45a24e219ed93b32) C:\WINDOWS\system32\drivers\Cdfs.sys
22:44:27:281 0560 Cdrom (1f4260cc5b42272d71f79e570a27a4fe) C:\WINDOWS\system32\DRIVERS\cdrom.sys
22:44:27:343 0560 CmBatt (0f6c187d38d98f8df904589a5f94d411) C:\WINDOWS\system32\DRIVERS\CmBatt.sys


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4199

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

6/14/2010 11:10:11 PM
mbam-log-2010-06-14 (23-10-11).txt

Scan type: Quick scan
Objects scanned: 131024
Time elapsed: 12 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 14 June 2010 - 10:17 PM

I don't think we got the full TDDS log
But it probably got it.

Edited by boopme, 14 June 2010 - 10:33 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Shawnee2

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Posted 15 June 2010 - 05:08 PM

seems to be doing better, no alerts since I've been on the net. Should I run TDSS again and look for something in particular.

If not, thanks for all your help

#8 boopme

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Posted 15 June 2010 - 07:03 PM

No, no need. We are good now.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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