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xp/windows update failure


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#1 drmax1111

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Posted 12 June 2010 - 05:46 AM

In either IE8 or Mozilla Firefox...when I go to try and get an update, I get the "Internet Explorer cannot display the webpage" message, on either browser. I have a feeling I may have a bug, but Avast, Malwarebytes, Spyware Blaster, nor Spybot S&D have turned up anything. I ran a malicious bug finder from MS, but nothing turned up. So, what nice little creature is keeping me from getting a needed XP windows update? (rootkit?) I've seen this before, a long time ago, and I think I gave up and simply reinstalled XP.
As of late, I have installed superanti spyware program and it found some adware tracker files, and then I quarintined them, but it still does not allow for microsoft update. If I go anywhere near microsoft update, I get the above message. I have tried to post "hyjack this logs" and I can not, because withing the logs, there is a url connected with microsoft update. If I reword the url line, I am then able to post. I was at the techsupport forum and help was attempted, slightly, but it was awhile ago and I doubt I'm going to be helped. At that time, I was advised to run the combo fix program, and I followed their instructions step by step, with no help. So I'm here, to start from scratch. Thx for lending a hand. DM

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#2 Orange Blossom

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Posted 12 June 2010 - 03:34 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.


If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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