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Please Help , I'm out of idea's


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3 replies to this topic

#1 Harken

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Posted 11 June 2010 - 03:27 PM

Hi All

I'm Having some serious issues with a virus , usually im very literate about these things and don't often find something that i cannot remove.

I literally cannot remove it however , Ive run SDfix , Numerous Anti Virus Programs, Spybot , Malwarbytes , Safe Mode Scan and removal you name it , I CANNOT get rid of it.

So I'm here now to ask for help from you guys please i would really appreciate it if you can help. It comes up as looking like the below

Win32/Zuten!Generic otherwise known in spybot as Win32.agent.pz Please could you help :thumbsup:


Cheers

Edited by Orange Blossom, 11 June 2010 - 03:30 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


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#2 boopme

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Posted 11 June 2010 - 04:02 PM

Hello,Win32/Zuten is a family of malware that steals information from online games

Lets run an online scan with ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#3 JeffreyWilson

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Posted 11 June 2010 - 05:04 PM

ESET found nothing. It had found something a few days ago, but now nothing. I just ran DrWeb and it found this:

Process in memory: C:\WINDOWS\system32\svchost.exe:596;;BackDoor.Tdss.565;Eradicated.;

But then I reboot and the virus is back. I have not had time to do a COMPLETE scan with DrWeb, only a Quick Scan. Thanks very much for your quick response to me. Any idea where I should go from here? I will do a complete scan tonight.

Thanks again...

#4 boopme

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Posted 11 June 2010 - 07:38 PM

Ok we got it cornered and now a death blow.
TDDS Killer
Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK. (If Vista, click on the Vista Orb and copy and paste the following into the Search field. (make sure you include the quotation marks) Then press Ctrl+Shift+Enter.)


    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • It may ask you to reboot the computer to complete the process. Allow it to do so.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Let me know..
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