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Rootkit infection - TDL3 Rootkit


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#1 Washington_D_K

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Posted 11 June 2010 - 12:40 PM

I started getting messages from my Norton software that there have been a number of attempts to attach my laptop. I sent screenshots to an acquaintence of mine who works in IT; he told me my machine has been infected and that I need to sign up with you all for instruction on how to get rid of this problem.

Edited by Orange Blossom, 11 June 2010 - 12:45 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


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#2 boopme

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Posted 11 June 2010 - 03:40 PM

Hello and welcome, Is this PC on a network?

Run a full system scan in safe mode with the latest Norton definitions. Then unplug the network connection and reboot the computer. Does the backdoor.tidserv detection come up again? If so, then we need to search for another undetected process on your computer.


Now run TDDS Killer
Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK. (If Vista, click on the Vista Orb and copy and paste the following into the Search field. (make sure you include the quotation marks) Then press Ctrl+Shift+Enter.)


    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • It may ask you to reboot the computer to complete the process. Allow it to do so.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.

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