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Some sort of fake antivirus software along with somthing else?!?!


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#1 limekyle19

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Posted 11 June 2010 - 11:46 AM

I have some sort of virus that pretends to be an fake antivirus program and pops up all the time and says all my files are infected when i try to open anything.....also have problems with google chrome...redirecting me to other sites and such. I have Kaspersky anti-virus that i just installed a few days ago but it wont let me update my virus database....also a full scan says there is no threats so here is my hijackthis log.

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#2 etavares

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Posted 15 June 2010 - 05:35 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log.


If I don't respond within 2 days, please feel free to PM me.
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#3 limekyle19

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Posted 16 June 2010 - 08:30 PM

Well I have the logs you requested. I have problems with google chrome redirecting me or saying the link isnt there.....also have problems with not being able to update my Kaspersky virus database. Also when i click to open a link a new tab opens and usallys is blank or a page for those xxx sites......

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#4 etavares

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Posted 17 June 2010 - 05:52 PM

Hello, limekyle19.

OK, I can see you have a DNS Changer virus...let's get to work.


P2P Warning and Request
The log shows that you have been using so called peer-to-peer or file-sharing programmes (in your case FrostWire). These programmes allow to share files between users as the name(s) suggest. In today's world the cyber crime has come a long way and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of their malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. I recommend that you uninstall this program. That is optional, however. If you decide to not uninstall, please refrain from using it until I let you know your computer is clean.

Registry Cleaner Warning


I also see that you have a registry cleaner installed (in your case Registry Repair Wizard). Here at BC, we do not recommend using registry cleaners.

See here for more information:
http://www.bleepingcomputer.com/forums/ind...p;#entry1326578
Viewpoint (foistware) Warning"

I see Viewpoint is installed on your machine. Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article:

http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to the Control Panel, then Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player.







Step 1

Next, please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop as limekyle19CF.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on limekyle19CF.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.

etavares


If I don't respond within 2 days, please feel free to PM me.
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#5 limekyle19

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Posted 17 June 2010 - 06:56 PM

Here is the log.....google chrome seems to be loading the pages faster than before and haven't been redirected yet......haven't used it alot since running combo fix.

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#6 limekyle19

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Posted 17 June 2010 - 06:58 PM

Also just seen that kaspersky is updating its virus data base now so somthing must be fixed!

#7 limekyle19

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Posted 18 June 2010 - 12:23 AM

just ran combo fix again and here is that log

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  • Attached File  log.txt   13.71KB   4 downloads


#8 etavares

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Posted 18 June 2010 - 05:07 PM

Hello, limekyle19.

Please don't run any tools unless I ask you to. We can chase our tail if you run tools on your own, or worse, make your computer unbootable since we lose track of what's going on. Nothing major this time, so let's move on. smile.gif The first CF run removed the DNS hijack, so you can access the websites.



Step 1

Please pull anything out of the recycle bin that you want to save. Part of this fix will empty temp files, and that does include the recycle bin.

We need run an OTL Script
  1. Please download OTL from one of the following mirrors if you do not still have it.
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Paste the following code under the Custom Scans/Fixes box at the bottom. Do not include the word "Code".
    CODE
    :Registry
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
    "DisableMonitoring"=dword:00000000
    :OTL
    O3 - HKU\S-1-5-21-1185689395-2447194231-3029632396-1005\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
    O4 - Startup: C:\Documents and Settings\Thorpe\Start Menu\Programs\Startup\ZooskMessenger.lnk = C:\Program Files\ZooskMessenger\ZooskMessenger.exe File not found
    @Alternate Data Stream - 162 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:ECF54A0E
    :Files
    C:\WINDOWS\System32\471AADC344.sys
    C:\WINDOWS\System32\06890EA7BD.sys
    :Commands
    [EmptyTemp]
  5. Click the Run Fix button at the top.
  6. let the program run unhindered and reboot when it is done.
  7. You will get a log when it is done, please post that in your reply.
  8. Please then create a new OTL report....
  9. Click the "Scan All Users" checkbox.
  10. Push the button.
  11. A report will open, copy and paste it in a reply here.

etavares


If I don't respond within 2 days, please feel free to PM me.
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#9 limekyle19

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Posted 20 June 2010 - 12:16 PM

Alright here are the logs.....sorry about running that scan again!

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#10 etavares

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Posted 20 June 2010 - 12:20 PM

Hello, limekyle19.
OK, making progress.



Step 1
  • Open notepad.
  • Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad.
  • Save it to your desktop (click file, save as) as "fixit.reg" with the quotes.

CODE
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring" = 0


NOTICE: This file was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Locate fixit.reg on your Desktop and double-click on it.
You will receive a prompt similar to: "Do you wish to merge the information into the registry?".
Answer "Yes" and wait for a message to appear similar to "Merged Successfully".

Please reply back letting me know if it merged correctly.




Step 2

Next, we need to update Java.
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 20 and save it to your desktop.
  • Scroll down to where it says "JDK 6 Update 20 (JDK or JRE)...allows end-users to run Java applications".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) or Java™ in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version.



Step 3

You are using and outdated version of Adobe Reader. Adobe has since been updated and the update closes many security holes and provides new features.

First, uninstall earlier versions of Adobe Reader.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all versions of Adobe Reader.
  • Check (highlight) any item with Adobe Reader in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Adobe Reader version.

Please download the latest version from:
http://get.adobe.com/reader/

And install it. Once installed, launch it, select Help --> Check for Updates and install any updates.


You may also try the free Foxit PDF reader if you prefer:
http://www.foxitsoftware.com/pdf/reader/



Step 4

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push



Step 5

Please post a fresh OTL log in addition to the ESET log.

etavares


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#11 limekyle19

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Posted 20 June 2010 - 03:50 PM

Alright well I have the Java installed and the old one remove along with the updated adobe reader. The fixit.reg merged correctly and the ESET scanner detected no threats so i don't have a new otl log with scan all users checked

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#12 etavares

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Posted 20 June 2010 - 04:54 PM

Hello, limekyle19.

OK, great! Your computer appears clean. If everything is running OK, please do step 1. I have also listed some optional items after that. Safe surfing!



Step 1

Uninstall ComboFix and Clean Up
Click Start > Run and type combofix /Uninstall click OK (Note the space between combofix and /Uninstall) See below:

Please advise if this step is missed for any reason as it performs some important actions.

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Begin Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

Optional Items

Please take the time to read below to secure your machine and take the necessary steps to keep it that way.


System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware

Protect yourself from malicious sites
Please download HostMan. It safeguards you with a regularly updated Hosts-file that blocks dangerous sites from opening. This adds another bit of safety while surfing the Internet. For installlation and setting up, follow these steps:
  1. Double-click the Downloaded installer and install the tool to a location of your choice
  2. Via the Startmenu, navigate to HostsMan and run the program.
    1. Click "Hosts" in the menu
    2. Click "Manage Updates" in the submenu
    3. Out of the three, select atleast one of the three (I have MVPS Host as my main one)
    4. Click "Add Update." After that you will only need to click on the following button to retrieve updates:
  3. Click the X to exit the program.
  4. Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.


Keep Windows Up to Date
It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls

Install an AntiSpyware Program

A highly recommended AntiSpyware program isMalwarebytes Anti-Malware. You can download the free version..

Installing this program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Update all these programs regularly
Make sure you update all your programs regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Good luck!

etavares


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#13 etavares

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Posted 26 June 2010 - 06:47 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. smile.gif

If you are the topic starter, and need this topic reopened, please contact me via PM with the address of this thread.

Everyone else please begin a new topic.


If I don't respond within 2 days, please feel free to PM me.
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