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#1 Donna64

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Posted 11 June 2010 - 11:14 AM

I need help. I have windows Vista with a belkin adapter. I have been having these redirects for about a week. I cant get rid iof it. I ran a full scan with avira and it found nothing. I was on another site and they couldn't help me.

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#2 boopme

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Posted 11 June 2010 - 01:24 PM

Hi Donna and welcome. Let's see what effect running these has.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Donna64

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Posted 11 June 2010 - 08:40 PM

Here is the MBAM log.
alwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4190

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

6/11/2010 9:39:44 PM
mbam-log-2010-06-11 (21-39-44).txt

Scan type: Quick scan
Objects scanned: 115490
Time elapsed: 7 minute(s), 43 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
C:\Program Files\Common Files\microsoft shared\DAO\NEWUSER-PC\svchost.exe (Trojan.Dropper) -> Not selected for removal.

Memory Modules Infected:
C:\Windows\System32\ijl11pro.DLL (Worm.Sohanad) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sound card driver (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Windows\System32\ijl11pro.DLL (Worm.Sohanad) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common Files\Microsoft Shared\DAO\NEWUSER-PC\svchost.exe (Trojan.Dropper) -> Not selected for removal.
C:\Windows\System32\ijl11pro.DLL (Worm.Sohanad) -> Delete on reboot.
The 2 files I did not remove are my key logger program.

#4 boopme

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Posted 11 June 2010 - 08:52 PM

Ok, good so far. Please reboot normally the do the next scans.

IM-Worm.Sohanad!sd5 uses infected computers to send out messages via instant messenger client application.
Worm.IM.Sohanad Worm.IM.Sohanad spreads via Yahoo Messenger and infects Windows. It sends a message to all Yahoo Messenger contacts of an infected user. The message contains a link enticing users to download the worm. The worm also disable certain Windows functionalities and hijacks Internet Explorer homepage. It also downloads other malware and it will also attempt to propagate via the means of creating copies of itself onto removable devices such as USB flash and hard drives.
ThreatExpert

Have you connected any flash,usb drives?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Donna64

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Posted 11 June 2010 - 09:04 PM

No I have not connected anything. Are you saying to run ATF and the super thing normally or still do it in safe mode?

#6 boopme

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Posted 11 June 2010 - 09:17 PM

No just reboot to normal mode to complete MBAM's removal. Then bot into safe Mode to do ATF and SAS
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Donna64

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Posted 11 June 2010 - 09:20 PM

OK give me a minute to do the stuff you want done.

#8 boopme

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Posted 11 June 2010 - 09:25 PM

It's OK, the SAS will probably need an hour.
I'll look back, Let me know how it's running after too.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Donna64

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Posted 11 June 2010 - 10:19 PM

Ok I ran both of those in safe mode. The sas did not have anything to report. But I forgot to tell you before. When I rebooted after Mbam, windows blocked Mbam from starting. I had to unblock it. Did that stop it from working right? I am still being redirected.

Edited by Donna64, 11 June 2010 - 10:20 PM.


#10 boopme

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Posted 12 June 2010 - 08:43 AM

OK, the MBAM scan ran well. Are you still redirecting?
Have you connected any flash,usb drives?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Donna64

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Posted 12 June 2010 - 05:16 PM

I dont connect anything and yes I am still being redirected.

#12 boopme

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Posted 12 June 2010 - 05:51 PM

You cannot connect to the interner??

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Donna64

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Posted 12 June 2010 - 09:38 PM

Yes I can connect to the internet. I am on that machine now. I dont connect a flash or a usb, or anything else for that matter. Do you still want me to do that stuff?

#14 boopme

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Posted 12 June 2010 - 09:49 PM

No, That would be if you lose your Internet connection, it happens sometimes in malware removal.

OK we will do 2 things and I think we'll have it now. Let me know.

TDDS Killer
Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK. (If Vista, click on the Vista Orb and copy and paste the following into the Search field. (make sure you include the quotation marks) Then press Ctrl+Shift+Enter.)


    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • It may ask you to reboot the computer to complete the process. Allow it to do so.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.

ESET Online
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Donna64

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Posted 12 June 2010 - 11:12 PM

I can only get tdds in a file on the desktop. What am I doing wrong?




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