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Malware Removal issue


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22 replies to this topic

#16 Elise

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Posted 30 June 2010 - 03:18 AM

One last scan before calling it clean smile.gif

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  12. Push the button.
  13. Push

regards, Elise


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#17 medflight911

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Posted 01 July 2010 - 04:59 PM

Having a problem with ESET completing its scan. It gets to 12% and one specific adobe file and stops. Any suggestions?

#18 Elise

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Posted 02 July 2010 - 02:54 AM

Lets just try another scanner smile.gif

KASPERSKY ONLINE SCAN
-----------------------------------
Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner
You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended (if available otherwise Standard)
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click OK
  • Now under select a target to scan:
      Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

regards, Elise


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#19 medflight911

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Posted 02 July 2010 - 03:05 PM

Attempted Kaspersky Online Scan several ways including safe mode. Get "Kaspersky Online Scanner 7.0 download and operation require Java framework version 1.5 or later" I'm running 1.6, but it never lets me check the "accept" button to progress. All virus protection is disabled or uninistalled. wacko.gif

WDM



#20 Elise

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Posted 02 July 2010 - 03:06 PM

In that case, please do a scan with your McAfee.

regards, Elise


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#21 medflight911

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Posted 04 July 2010 - 11:50 PM

McAfee scan complete, no viruses.

#22 Elise

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Posted 05 July 2010 - 01:36 AM

Thats good news. Unless you have any problems left, you are good to go!

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean smile.gif

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS, GMER (this is a random named file) and OTL.
Please read these advices, in order to prevent reinfecting your PC:
  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  2. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  3. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  4. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.
Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


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#23 Elise

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Posted 07 July 2010 - 06:00 AM

Since this issue seems to be resolved, this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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