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Google Redirect Virus


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2 replies to this topic

#1 Dwrght007

Dwrght007

  • Members
  • 1 posts
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  •  
  • Local time:07:42 AM

Posted 10 June 2010 - 10:38 PM

Hello,

It seems I've been hit with the Google redirect virus. Every time I search on Google, it provides a list of links, and when I click on one, it sends me to a page that's completely unrelated to what I'm searching for. This computer is relatively new, and it's also running very slowly now. I've tried scanning the computer using Malwarebyte's Anti-Virus, AVG, UnHackMe, and a number of other programs, but none have been effective. I just downloaded ComboFix, and I received the log, but I'm needing some help analyzing it and figuring out what to do next. I should mention that there's another computer in this house on the same router, and it was literally just taken out of the box 3 hours ago. It also has the redirect virus, and no programs have been downloaded onto it yet. The anti-virus software can't find anything, and the Geek Squad at Best Buy didn't find anything when it went through their scan either. They suggested it may be router related. Anyhoo, I'd really appreciate any help with this. This virus is extremely annoying! Thanks! Here is the ComboFix log:

ComboFix 10-06-10.03 -
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1918.992 [GMT -4:00]
Running from: c:\users\Deanna\Desktop\ComboFix.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((( Files Created from 2010-05-11 to 2010-06-11 )))))))))))))))))))))))))))))))
.

2010-06-11 03:12 . 2010-06-11 03:12 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-06-11 00:28 . 2010-06-11 02:58 -------- d-----w- c:\programdata\PC Tools
2010-06-11 00:28 . 2010-06-11 02:57 -------- d-----w- c:\program files\Spyware Doctor
2010-06-11 00:28 . 2010-06-11 02:57 -------- d-----w- c:\program files\Common Files\PC Tools
2010-06-11 00:26 . 2010-06-11 00:27 -------- d-----w- c:\users\Deanna\AppData\Roaming\GetRightToGo
2010-06-10 23:18 . 2010-06-10 23:18 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2010-06-10 23:18 . 2010-06-10 23:18 242896 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-06-10 23:17 . 2010-06-10 23:17 216200 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-06-10 23:17 . 2010-06-10 23:17 29512 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2010-06-10 23:17 . 2010-06-10 23:17 -------- d-----w- c:\windows\system32\drivers\Avg
2010-06-10 23:15 . 2010-06-10 23:15 -------- d-----w- c:\program files\AVG
2010-06-10 23:15 . 2010-06-10 23:15 -------- d-----w- c:\programdata\avg9
2010-06-10 22:07 . 2010-06-10 22:07 2 --shatr- c:\windows\winstart.bat
2010-06-10 22:06 . 2010-06-11 02:56 -------- d-----w- c:\program files\UnHackMe
2010-06-10 21:21 . 2009-03-08 11:32 72704 ----a-w- c:\windows\system32\admparse.dll
2010-06-10 21:00 . 2010-06-10 21:00 501872 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb4DE3.tmp.exe
2010-06-10 19:57 . 2010-06-10 19:57 -------- d-----w- c:\users\Deanna\AppData\Roaming\Malwarebytes
2010-06-10 19:57 . 2010-04-29 19:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-10 19:57 . 2010-06-10 19:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-06-10 19:57 . 2010-06-10 19:57 -------- d-----w- c:\programdata\Malwarebytes
2010-06-10 19:57 . 2010-04-29 19:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-06-10 04:08 . 2010-06-10 04:08 -------- d-----w- c:\programdata\HP
2010-06-10 04:05 . 2008-07-23 17:01 273408 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\hpcpp6bu.DLL
2010-06-10 04:05 . 2007-07-31 15:23 188416 ----a-w- c:\windows\system32\hppcew13.dll
2010-06-10 04:05 . 2007-07-16 15:29 26136 ----a-w- c:\windows\system32\drivers\hpfxgen.sys
2010-06-10 04:05 . 2007-07-16 15:29 17432 ----a-w- c:\windows\system32\drivers\hpfxbulk.sys
2010-06-10 04:05 . 2008-03-17 19:11 331776 ----a-w- c:\windows\system32\hppcpr13.dll
2010-06-10 04:05 . 2007-11-11 11:53 619 ----a-w- c:\windows\system32\hppapr13.dat
2010-06-10 04:05 . 2008-07-23 17:01 149504 ----a-w- c:\windows\system32\hpcpn6bu.dll
2010-06-10 04:04 . 2007-07-16 19:29 59928 ----a-w- c:\windows\system32\fxcompchannel.dll
2010-06-09 20:30 . 2010-04-05 17:01 67072 ----a-w- c:\windows\system32\asycfilt.dll
2010-06-09 20:30 . 2010-05-26 17:06 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-06-09 20:30 . 2010-05-26 14:47 289792 ----a-w- c:\windows\system32\atmfd.dll
2010-06-09 20:29 . 2010-05-01 14:13 2037248 ----a-w- c:\windows\system32\win32k.sys
2010-05-27 01:03 . 2010-05-27 01:03 -------- d-----w- c:\program files\iPod
2010-05-27 01:03 . 2010-05-27 01:03 -------- d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-05-27 01:03 . 2010-05-27 01:03 -------- d-----w- c:\program files\iTunes
2010-05-27 00:59 . 2010-05-27 01:00 -------- d-----w- c:\program files\QuickTime
2010-05-27 00:54 . 2010-05-27 00:54 -------- d-----w- c:\program files\Bonjour
2010-05-27 00:53 . 2010-05-27 00:53 73000 ----a-w- c:\programdata\Apple Computer\Installer Cache\iTunes 9.1.1.12\SetupAdmin.exe
2010-05-26 14:43 . 2010-04-23 14:13 2048 ----a-w- c:\windows\system32\tzres.dll
2010-05-12 14:13 . 2010-01-29 15:40 738816 ----a-w- c:\windows\system32\inetcomm.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-06-11 02:55 . 2009-08-25 08:29 -------- d-----w- c:\program files\Google
2010-06-10 21:16 . 2009-08-10 20:31 -------- d-----w- c:\programdata\Yahoo! Companion
2010-06-10 20:14 . 2009-08-04 04:46 -------- d-----w- c:\program files\Microsoft Silverlight
2010-06-10 20:12 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-06-10 04:06 . 2009-08-04 04:25 -------- d-----w- c:\programdata\Hewlett-Packard
2010-05-27 01:03 . 2009-08-06 23:32 -------- d-----w- c:\program files\Common Files\Apple
2010-05-26 19:44 . 2009-10-23 01:30 764 ----a-w- c:\users\Deanna\AppData\Roaming\wklnhst.dat
2010-05-25 04:09 . 2009-08-07 03:36 -------- d-----w- c:\users\Deanna\AppData\Roaming\LimeWire
2010-05-21 18:14 . 2009-10-07 13:39 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-05-04 05:59 . 2010-06-10 21:24 916480 ----a-w- c:\windows\system32\wininet.dll
2010-05-04 05:55 . 2010-06-10 21:24 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-05-04 05:55 . 2010-06-10 21:24 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-05-04 04:31 . 2010-06-10 21:24 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-05-04 04:24 . 2010-05-04 04:24 262144 ----a-w- c:\programdata\ntuser.dat
2010-05-04 04:24 . 2009-08-10 20:31 -------- d-----w- c:\programdata\Yahoo!
2010-05-04 04:24 . 2009-08-10 20:31 -------- d-----w- c:\program files\Yahoo!
2010-05-04 04:24 . 2010-05-04 04:24 862872 ----a-w- c:\users\Deanna\AppData\Roaming\Yahoo!\SearchProtection\fudogs_2.0.1.13_msgr_bts_setup.2010.04.01.01.exe
2010-04-15 15:31 . 2010-04-19 18:28 898560 ----a-w- c:\users\Deanna\AppData\Roaming\Mozilla\Firefox\Profiles\zguf8eu4.default\extensions\activegs@freetoolsassociation.com\platform\WINNT_x86-msvc\plugins\npActiveGS.dll
2010-04-08 17:20 . 2010-04-08 17:20 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-04-08 17:20 . 2010-04-08 17:20 107808 ----a-w- c:\windows\system32\dns-sd.exe
2009-08-04 04:45 . 2009-08-04 04:44 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-21 1008184]
"hpsysdrv"="c:\program files\hewlett-packard\HP odometer\hpsysdrv.exe" [2008-11-20 62768]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-03-08 13687328]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2009-03-08 92704]
"HP Health Check Scheduler"="c:\program files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe" [2008-12-04 75016]
"UpdateP2GoShortCut"="c:\program files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" [2008-12-04 218408]
"UpdateLBPShortCut"="c:\program files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" [2008-12-04 218408]
"UpdatePDIRShortCut"="c:\program files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" [2008-12-04 218408]
"UpdatePSTShortCut"="c:\program files\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" [2009-02-02 210216]
"TSMAgent"="c:\program files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe" [2009-04-10 1328424]
"CLMLServer for HP TouchSmart"="c:\program files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe" [2009-04-10 185640]
"DVDAgent"="c:\program files\Hewlett-Packard\Media\DVD\DVDAgent.exe" [2009-03-19 1148200]
"SmartMenu"="c:\program files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe" [2009-03-06 915512]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-02-06 224616]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-08-07 136600]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-28 35696]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-03-18 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-04-28 142120]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2010-04-29 1090952]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
PictureMover.lnk - c:\program files\PictureMover\Bin\PictureMover.exe [2009-2-9 430080]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]
@="FSFilter Activity Monitor"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"VistaSp2"=hex(cool.gif:c4,79,37,bf,15,3f,ca,01

R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-02-17 135664]
R3 PCDSRVC{4F253FFC-7957E8FC-06000000}_0;PCDSRVC{4F253FFC-7957E8FC-06000000}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\pc-doctor for windows\pcdsrvc.pkms [2009-02-02 20848]
R3 rcmirror;rcmirror;c:\windows\system32\DRIVERS\rcmirror.sys [2008-10-08 3328]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\System32\Drivers\NIS\1007020.00B\SYMNDISV.SYS [x]
R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1008000.029\SYMEFA.SYS [2009-08-22 310320]
S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [x]
S0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [x]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2010-06-10 216200]
S1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\Drivers\avgtdix.sys [2010-06-10 242896]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\System32\Drivers\NIS\1008000.029\BHDrvx86.sys [2009-08-22 259632]
S1 ccHP;Symantec Hash Provider;c:\windows\System32\Drivers\NIS\1008000.029\ccHPx86.sys [2010-02-03 482432]
S1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20090916.003\IDSvix86.sys [2009-09-10 342576]
S2 avg9emc;AVG Free E-mail Scanner;c:\program files\AVG\AVG9\avgemc.exe [2010-06-10 916760]
S2 avg9wd;AVG Free WatchDog;c:\program files\AVG\AVG9\avgwdsvc.exe [2010-06-10 308064]
S2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe [2008-01-21 21504]
S2 Norton Internet Security;Norton Internet Security;c:\program files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe [2009-08-22 117640]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2009-08-26 102448]
S4 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [x]
S4 pctgntdi;pctgntdi;c:\windows\System32\drivers\pctgntdi.sys [x]


--- Other Services/Drivers In Memory ---

*Deregistered* - Partizan

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
ezSharedSvc
.
Contents of the 'Scheduled Tasks' folder

2010-06-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-17 19:39]

2010-06-11 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-17 19:39]

2010-05-31 c:\windows\Tasks\PCDRScheduledMaintenance.job
- c:\program files\PC-Doctor for Windows\pcdr5cuiw32.exe [2009-02-02 19:00]
.
.
------- Supplementary Scan -------
.
uStart Page = https://login.yahoo.com/config/mail?.intl=us
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=93&bd=Pavilion&pf=cndt
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_2EC7709873947E87.dll/cmsidewiki.html
FF - ProfilePath - c:\users\Deanna\AppData\Roaming\Mozilla\Firefox\Profiles\zguf8eu4.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - www.yahoo.com
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - component: c:\program files\AVG\AVG9\Firefox\components\avgssff.dll
FF - component: c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\coFFPlgn\components\coFFPlgn.dll
FF - component: c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\IPSFFPlgn\components\IPSFFPl.dll
FF - plugin: c:\program files\Google\Update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\users\Deanna\AppData\Roaming\Mozilla\Firefox\Profiles\zguf8eu4.default\extensions\activegs@freetoolsassociation.com\platform\WINNT_x86-msvc\plugins\npActiveGS.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)
HKCU-Run-Search Protection - c:\program files\Yahoo!\Search Protection\SearchProtection.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-06-10 23:12
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Norton Internet Security]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe\" /s \"Norton Internet Security\" /m \"c:\program files\Norton Internet Security\Engine\16.8.0.41\diMaster.dll\" /prefetch:1"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\PCDSRVC{4F253FFC-7957E8FC-06000000}_0]
"ImagePath"="\??\c:\program files\pc-doctor for windows\pcdsrvc.pkms"
.
Completion time: 2010-06-10 23:19:03
ComboFix-quarantined-files.txt 2010-06-11 03:18

Pre-Run: 223,541,424,128 bytes free
Post-Run: 224,179,187,712 bytes free

- - End Of File - - 95DD3A404BE0F9C4AD4A50EA01E39B54

Edited by Dwrght007, 10 June 2010 - 10:44 PM.


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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,207 posts
  • ONLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:02:42 PM

Posted 15 June 2010 - 05:46 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 25 June 2010 - 09:02 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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