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HI! Help! Windows 7 Not Responding!


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#1 Tinker58401

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Posted 10 June 2010 - 08:31 PM

Hi all.. i have just got a new hard drive and wireless card and when they redid the hard drive we put Windows 7 on it.. Now i seem to have all kindof issues with programs not responding and locking up!! i have done searches and read a whole bunch of articles that say there is a problem with it but no ideas on how to fix it. Anyone have any suggestions.. i learned of the combofix does it help?? Any ideas would be greatly appreciated. :huh:

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#2 keyboardNinja

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Posted 11 June 2010 - 10:46 AM

:huh: to BC, Tinker58401.

Combofix is a highly specialized tool meant for cleaning severe malware infections...not diagnosing hardware problems and the like.

Here is the blanket statement:

You should not be using Combofix unless instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.


The first obvious question is can your computer run Windows 7? Run the Windows 7 Upgrade Advisor and report back with the results.

Second (assuming you passed the first test), have you installed the latest drivers from your computer's manufacturer?

Third, have you installed all available Windows Updates?

Once you answer those questions, we will go from there. :huh:
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#3 Tinker58401

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Posted 11 June 2010 - 05:04 PM

Windows 7 Upgrade Advisor Report System Details
We had a problem checking your system for compatibility with Windows 7.

Devices Status Details
Base System Device Free update available The manufacturer provides software to use this device on Windows 7.
Get the software for free from the manufacturer's website
Base System Device Free update available The manufacturer provides software to use this device on Windows 7.
Get the software for free from the manufacturer's website
Broadcom 802.11g Network Adapter
Broadcom Compatible This device is compatible with Windows 7.
Conexant High Definition Audio
Conexant Compatible This device is compatible with Windows 7.
HDAUDIO Soft Data Fax Modem with SmartCP
CXT Compatible This device is compatible with Windows 7.
hp officejet 6100 series
HP Compatible This device is compatible with Windows 7.
HP Quick Launch Buttons
Hewlett-Packard Compatible This device is compatible with Windows 7.
NVIDIA GeForce Go 6150
NVIDIA Compatible This device is compatible with Windows 7.
NVIDIA nForce Networking Controller
NVIDIA Compatible This device is compatible with Windows 7.
WebCam
Sonix Compatible This device is compatible with Windows 7.

Programs Status Details
Adobe Reader 9.3
version 9.3.0
Adobe Systems Incorporated This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
AVG Free 9.0
version 9.0
AVG Technologies This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Office Enterprise 2007
version 12.0.6425.1000
Microsoft Corporation This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Microsoft Visual C++ 2005 Redistributable
version 8.0.59193
Microsoft Corporation This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
NVIDIA Drivers
version 1.3
NVIDIA Corporation This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Roxio Express Labeler 3
version 3.2.1
Roxio This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows 7 Upgrade Advisor
version 2.0.5000.0
Microsoft Corporation This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows Live Essentials
version 14.0.8089.0726
Microsoft Corporation This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
Windows Movie Maker 2.6
version 2.6.4038.0
Microsoft Corporation This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
iTunes
version 9.0.3.15
Apple Inc. Compatible This program is compatible with Windows 7.


This is the report that i got from the program.. and second all the updates for windows 7 have been installed and im completely up to date. hope this helps alittle bit.. kindof lost on this issue...
thanks
Toby

#4 cryptodan

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Posted 11 June 2010 - 05:14 PM

Can you go to start then run and type in msinfo32 and tell us what you see on the right? It will show your system specs.

#5 keyboardNinja

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Posted 11 June 2010 - 07:56 PM

Hey Dan, just FYI...a new version of Speccy has been released with a new feature that allows you to "Publish Snapshot" via the File menu.

Posted Image

Here is a "snapshot" from my netbook: http://speccy.piriform.com/results/T2Jr80nhdwFpXIl72fjcH2D

As you can see, it makes it much easier to post system specs on a forum like BC, as we don't have to give the person instructions on how to print screen, upload, post link, etc..

Just thought I would let you know. :huh:

And Tinker58401, feel free to use Speccy in this manner. It will help out greatly by giving us all the info we need to know about your computer with minimal effort on your part. :huh:
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#6 cryptodan

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Posted 11 June 2010 - 08:06 PM

Thanks for that Ninja.

#7 keyboardNinja

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Posted 11 June 2010 - 08:10 PM

Yep yep!! :huh:
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#8 Tinker58401

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Posted 12 June 2010 - 04:46 PM

http://speccy.piriform.com/results/9BUWPExBlW8KzITIix0v8yR

Here are all the specs!!!! Hope this works!!

Toby

#9 keyboardNinja

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Posted 12 June 2010 - 04:51 PM

Good job. :huh:

Specs look decent...

Now back to my original questions:

Second (assuming you passed the first test), have you installed the latest drivers from your computer's manufacturer?

Third, have you installed all available Windows Updates?


Also, are you using any particular program when the system freezes or is it just random?
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#10 Tinker58401

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Posted 12 June 2010 - 05:43 PM

Most of the time it is internet explorer and also msn messenger and my outlook express. Those are the 3 main ones that I use the most.. i have an Espon scanner that I have been scanning slides into my computer and it freezes too.. Right now it shows my cpu usage at 59% and i only have internet explorer open... hope that helps

#11 cryptodan

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Posted 12 June 2010 - 05:48 PM

Can you download this: Process Explorer and post screenshots of the main window with all the items expanded.

How to make screenshots in Windows 7

Then upload them to http://www.tinypic.com or http://www.imageshack.us. Then use the following:

[img]linktoimage[/img]

To post the image.

#12 Tinker58401

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Posted 13 June 2010 - 02:20 PM

I did that and uploaded to tinypic.. here are the links i think ??

<a href="http://tinypic.com" target="_blank"><img src="https://ssl-proxy-updated.herokuapp.com/abd7a54a01c7aedee701f007054bbc3432de5b9b/687474703a2f2f6934362e74696e797069632e636f6d2f3238316267676f2e706e67/" border="0" alt="Image and video hosting by TinyPic"></a>

image code for Forums and Message boards:
Posted Image

URL for email & IM

http://tinypic.com/r/281bggo/6


sorry it didnt ask me for a code??? hope this works!
Toby

there should be 2 pics

#13 cryptodan

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Posted 13 June 2010 - 05:16 PM

All I am seeing is 1 picture.

#14 Tinker58401

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Posted 13 June 2010 - 06:59 PM

Posted Image


trying this again!!

#15 cryptodan

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Posted 13 June 2010 - 07:04 PM

Whats being ran on the svchosts.exe showing .77% CPU. Move your cursor over each and tell us what each says.




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