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A question concerning ComboFix


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#1 50crckt51

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Posted 10 June 2010 - 05:27 PM

The situation at present is dire at best, I was running diagostics on my Uncles PC - an eMachine ET 1641 - 02w, Windows Vista Home Premium sp2. Let me state here and now that I have utilized ComboFix to repair terminals in the past - only as a last resort, but with a admirable tract record "I trust it as a valuable tool". The situation began as "decribed to me" when my Uncle inadvertantly cut power to his machine and upon reboot response was negligable. "No big thing" I started with cleaning the mobo and CPU, cable connections fine all pins and connectors fine, then ran a System Restore - No dice as it would seem. CHKDSK with all switches - also inneffective ( even though they report no file damage, same with CHKNTFS ) this peeked my interest. Upon openining MSCONFIG I discovered two instances of MyWebSearch plus a desktop icon from Freeze.com - not good in my book. Needless to say all restores and diagnostics were initiated from F8 at the second boot screen as even Safe Mode seemed affected...

From here the symptoms are Windows destop unresponsive, Norton360 corrupted ( not surprising! ) Startup folder and programs affected - non active for over eight hours after opening or activating at random. The Registry - definately has issues. The question I have is... is ComboFix effective when initiated in Safe Mode? Any and all advice or reccomendations are welcome. I have more than five years experience repairing systems and have used a wide range of tools including Avast's BartCD. I believe ComboFix is the logical choice in this circumstance as running any macro or command in the normal environment is out of the question. With Norton out of order, this is a case where identification of the nasties concerned is tenuous, I have few options open. I have come here to the source for insight - and possibly to help whom I am able as part of this forum!

Edited by Orange Blossom, 10 June 2010 - 07:12 PM.
Move to AV forum from log forum. ~ OB

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#2 quietman7

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Posted 11 June 2010 - 08:06 AM

is ComboFix effective when initiated in Safe Mode?

Combofix is optimized to run from normal mode where it is most effective. However, it should run in safe mode if you are having trouble getting it to run or loading Windows in normal mode.

However, please note the message text in blue at the top of the Am I infected? What do I do? forum.

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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