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can't play dvd's or music/game cd's


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15 replies to this topic

#1 3DimensionalEntity

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Posted 10 June 2010 - 12:45 PM

I've had this problem for about 12-18months now, my laptop (acer aspire 5720 with windows vista) will not play dvd's or music/game cd's some of which I used to use regularly (mainly games) but it read the installation cd I got with a printer a couple of months back without any problems so I don't understand what's going on. When I put a cd/dvd in the dvd drive I can hear it trying to read the disc but nothing happens (discs are clean) and if i click on the dvd drive icon in my computer it just says "please insert a disc in drive E". I tried today to scan the drive with avast and got this message

scan was completed with an error
error: the device is not ready

I hope you guys can help fix this, I don't really know what info about my laptop would be usefull to you but if you let me know and I will post again what I have.

Thank you

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#2 hamluis

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Posted 10 June 2010 - 01:03 PM

You cannot scan...an optical disk drive, you can only scan the media that the component has/reflects.

Hence, the error.

You may want to try http://support.microsoft.com/kb/316529.

Although this is a somewhat standard attempt to resolve optical drive issues...it is a registry edit.

Prior to beginning such, you need to back up your registry.

ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html

Louis

#3 cryptodan

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Posted 10 June 2010 - 02:02 PM

I would try replacing the CD-ROM Drive, and see if that fixes the issue.

#4 ReviverSoft

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Posted 10 June 2010 - 07:50 PM

Edit: Suggestion removed

Edited by ReviverSoft, 11 June 2010 - 05:24 PM.

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#5 3DimensionalEntity

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Posted 11 June 2010 - 05:01 PM

Louis, ERUNT isn't compatible with vista, do you know of another that would be?

ReviverSoft, no I haven't tried that, I know how to uninstall it but how would I then reinstall it?

#6 3DimensionalEntity

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Posted 11 June 2010 - 05:03 PM

Cryptodan sorry that isn't an option for me at the moment as I'm currently unemployed

#7 ReviverSoft

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Posted 11 June 2010 - 05:14 PM

EDIT: please ignore my previous suggestion to reinstall the driver. Vista doesn't help in this case.

Alternatively, you could try upgrading the drive's firmware.
(You will need to know the exact make/model number of the drive, Device Manager)

Edited by ReviverSoft, 11 June 2010 - 05:23 PM.

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#8 3DimensionalEntity

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Posted 12 June 2010 - 04:18 AM

on device manager under DVD/CD-ROM drives it says "PIONEER DVD-RW DVR-K17RS ATA Device" would K17RS be the model number? if not where would I find it and how would I then update the firmware?

#9 hamluis

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Posted 12 June 2010 - 12:03 PM

Take a look, http://www.vistaheads.com/forums/microsoft...-compatable.htm.

Louis

#10 ReviverSoft

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Posted 12 June 2010 - 10:41 PM

on device manager under DVD/CD-ROM drives it says "PIONEER DVD-RW DVR-K17RS ATA Device" would K17RS be the model number? if not where would I find it and how would I then update the firmware?


Yeah. It's the DVR-K17RS.

This it?

Edited by ReviverSoft, 12 June 2010 - 10:41 PM.

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#11 3DimensionalEntity

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Posted 13 June 2010 - 07:18 AM

yes that appears to be the one ReviverSoft

Louis that link you posted doesn't work

#12 ReviverSoft

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Posted 13 June 2010 - 05:43 PM

Great! Maybe you could give the Device Info & firmware level detector a try?
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#13 3DimensionalEntity

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Posted 14 June 2010 - 12:11 PM

ok done that, it comes up with this

E: Device Type: DVD/CD-Rom
Vendor ID: PIONEER
Product ID: DVD-RW DVR-K17RS
Product Rev: 1.02
Vendor Info: 07/06/14 PIONEER

what do i do now?

#14 ReviverSoft

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Posted 14 June 2010 - 06:44 PM

Darn, not as easy as I thought it would be.

Looks like you will need to contact Acer to get the firmware for this drive.

Things I've learnt:

1. The DVR-K17RS is one of the newest drives, so no firmware updates exist.
2. The drive is manufactured by Pioneer and the firmware offered by Acer.

Edited by ReviverSoft, 14 June 2010 - 06:46 PM.

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#15 3DimensionalEntity

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Posted 15 June 2010 - 02:56 AM

I think I contacted them before, either them or windows and told them about my problem, they said I would need to send them my laptop which I'm not prepared to do, I will try again though and ask for a firmware update or ask for different things I can try if they haven't got one, thanks ReviverSoft I will post again to let you know how I got on




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