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Poor printer response XP Professional


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6 replies to this topic

#1 amerco

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Posted 10 June 2010 - 12:35 PM

In April, I used combofix to eradicate a malware problem. The fix seemed to work fine.

Since then, I have had a problem with my printer. It takes forever for the page to print. Any suggestions?

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#2 DavisMcCarn

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Posted 10 June 2010 - 01:31 PM

Go to Add/Remove programs in the control panel (Programs and Features in Vista/7) and uninstall the printer. Reboot and reinstall the printer.
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#3 amerco

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Posted 10 June 2010 - 01:48 PM

Thanks, I've tried that many times and it does not seem to work.

#4 cryptodan

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Posted 10 June 2010 - 01:59 PM

Any error messages would be of great help to us.

Such as the following:

Spooler Errors
Connection Errors/Time Outs

What kind of Printer, and your computer specs?

Edited by cryptodan, 10 June 2010 - 01:59 PM.


#5 DavisMcCarn

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Posted 10 June 2010 - 03:17 PM

Who made the printer and what is the model #?

Many manufacturers have a removal utility or "scrubber" to completely delete all vestiges from your PC.
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#6 amerco

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Posted 19 June 2010 - 09:22 AM

Thanks for the suggestions, unfortunately, none of them worked. I have switched printers in the office and the "new" Brother all-in-one works fine.

The problem printer is the HP Officejet 8500 all-in-one and we have made it our office FAX. That's about all it's good for. Thanks again.

#7 cryptodan

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Posted 19 June 2010 - 09:31 AM

I Have an HP Office Jet All-In one 6310, and before I couldn't scan anything. I found out that a previous update corrupted the scanning software and the ability to communicate with the printer. I had to run: Revo Uninstaller to get my computers on my network to communicate with the printer again.




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