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Cannot Install Office 2003 Small Business


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#1 cammigirl

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Posted 10 June 2010 - 10:13 AM

A few weeks ago (right after I installed Norton 360), I started getting messages on my computer that the updates failed for excel and word. Right after that, I noticed that every time I opened excel, I would get the "preparing to install" box and the program would ask me to insert the disk. Every time I did that, the program(s) would work fine until I shut down the computer. Then, the problem would start all over again. THEN, I noticed that the computer was updating with EVERY boot and the same two updates would fail. After dealing with this for a few weeks, I decided to try repairing the program. While trying to un-install the program, I started getting the message "Cannot access registry key HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/CurrentVersion/Run/OptionalComponents/MSFS. Since then, I have been unable to either uninstall or re-install the program.

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#2 Andrew

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Posted 10 June 2010 - 01:03 PM

I would wager that since the error started right after installing Norton 360, that Norton 360 is responsible. Have you tried uninstalling Norton?

#3 Eyesee

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Posted 10 June 2010 - 05:14 PM

You will also need to run the Norton Removal Tool
Uninstalling Norton through add/remove programs does not completely remove the program
In the beginning there was the command line.

#4 Joe C

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Posted 11 June 2010 - 01:01 PM

I've seen that happen with corporate editions of office, in order to update your office, it insists on your office disks as proof of ownership, I do not know of any other way around this....it's a M$ thing, other than to pop in your office disk and let it finish the update




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